przemek1109
Hi, I was wondering to discuss why EU customers have worst step-up program than USA.
 
a) EU cutomsers have less products in step-up program
b) Step-up take much longer e.g. for USA EVGA started RTX 2060 from 28/29.01.2019 , EU still are waiting...
c) Exclusive Remedy and Limited Refunds - Returns are subject to a 15% restocking fee if the product packaging has been opened is unlawful EU customers law. In the EU you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a door-to-door salesperson, within 14 days for a full refund. The consumer is liable for the decrease in the value of things as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of things.

przemek1109

the_Scarlet_one
EVGA is a US based company. Keep that in mind. Evga can cut this program at any time, without notice, and is not required to offer it all.

As far as step up times, EVGA is based in the US. The products are delivered to the US, then split up and shipped to other retailers and countries. US step ups are definitely going to start happening before the EU step ups, because the cards get to the US well before they get to the EU. Once the cards arrive in the EU, step ups will start. EVGA doesn’t use express shipping to get the product to the EU, and EVGA does not make the US wait for the EU cards to get delivered before they start the US step ups.

EVGA is NOT a large company like MSI, Gigabyte, or ASUS, which you may want to remember that none of the larger companies offer any program like this. At most, they would offer you a discount rather than giving you the full cost of the card that you originally paid.

There is 1 GPU missing from the EU step up list, and that is the 2070. Unless you REALLY wanted a card between the GT730 and 1050ti... which you shouldn’t be worried about. If not, the quantity of cards means nothing... they are all very old cards that are missing from the EU list.

It also looks like 1 motherboard is different as well as one other motherboard not being offered.

As far as restocking fees, I don’t know anything about consumer laws in the EU. Are you returning a product? If not, how does the restocking issue affect step up?

I can agree that right now Step-Up in EU and USA are comparable but when i thought about steup-up in december/january there was huge difference e.g. only RTX 2080 TI available... EU laws state that consumer are able to return items within 14 days. The consumer is liable for the decrease in the value of things as a result of using it in a way that goes beyond what is necessary to establish the nature. So I do not understand why they want from us 15% return fee it is something that cleary break EU laws.
 
Are you kidding about shipping? As you can saw in this forum and in this topic people from EU are waiting for Step-up cards more than 3 months vs their colleagues from USA. So the strange shipping is using by EVGA, worst than economic letter from CHINA to EU... 

Exclusive Remedy and Limited Refunds

• Except as specifically provided below, your sole remedy for a defective Product shall be the repair or replacement of such defective Product in accordance with the terms and conditions of this Limited Warranty.
• EVGA only offers refunds for products purchased directly from its official website EVGA.com if such products are returned within 14 days of purchase. Returns are subject to a 15% restocking fee if the product packaging has been opened, regardless of whether the product has been used or not.
  • For products not purchased at EVGA.com, refund claims, if any, are subject to the Authorized Reseller's refund policy and must be processed through the original Authorized Reseller's return policy.  EVGA will not honor any refunds offered through Authorized Resellers.
• EVGA does not cover shipping costs for products that are returned for a refund.

Replacement and Refund:

• Products sent in for RMA will be repaired or replaced with a product deemed to be of equal or greater performance by EVGA if an exact replacement is not available.
• EVGA Warranty begins from the date the product is shipped from the EVGA warehouse.
  • For the original owner of the product with a valid invoice that can be verified from an approved reseller the warranty begins from the date of purchase on the invoice.
• EVGA only offers refunds on products purchased directly from EU.EVGA.com within 30 days of purchase and are subject to a 15% restocking fee.
  • For products not purchased at EVGA.com, all refund claims would need to be processed through the vendor that sold the product according to their return policy.
• All products returned from EVGA's RMA department are thoroughly tested recertified products. If an RMA is necessary within 30 days of the original purchase date, a new in box replacement will be sent in return. All recertified purchases will receive a recertified product for replacement.
• Replacements under EVGA's RMA Service will continue the original product's warranty based on the original warranty start date.

Exclusive Remedy and Limited Refunds

• Except as specifically provided below, your sole remedy for a defective Product shall be the repair or replacement of such defective Product in accordance with the terms and conditions of this Limited Warranty.
• EVGA only offers refunds for products purchased directly from its official website EVGA.com if such products are returned within 14 days of purchase. Returns are subject to a 15% restocking fee if the product packaging has been opened, regardless of whether the product has been used or not.
  • For products not purchased at EVGA.com, refund claims, if any, are subject to the Authorized Reseller's refund policy and must be processed through the original Authorized Reseller's return policy.  EVGA will not honor any refunds offered through Authorized Resellers.
• EVGA does not cover shipping costs for products that are returned for a refund.

the_Scarlet_one
Ohh, ok.  I couldn't get the links above to show up with my phone for some reason.  I could only find this: https://eu.evga.com/legal/store/ and it doesn't mention a restocking fee in #9.  

bcavnaugh
How does this 15% restocking fee tie into the Step-Up Program?
 

EVGATech_JeffP
Our Store Terms are applicable for returns, not the warranty terms. 
 
Our current return policy at this time is: https://eu.evga.com/legal/store/

9. Return Policy
EVGA offers a 14-day return for refund policy from the date of purchase on items purchased directly by you from EVGA.com. EVGA does not offer any refunds on shipping once the order has shipped to the customer and the customer is responsible for any transit, customs, or brokerage fees due to a non-deliverable or rejected package.
The below EVGA policy is applicable to products purchased by you directly from the EVGA.com website.
All products returned for a refund require an EVGA Return Merchandise Authorization number (RMA number). You may obtain an RMA number by contacting the EVGA customer support department either by email or through the phone. Please visit our contact page at http://www.evga.com/about/ContactUs/ for further contact information.
Products returned for a refund must be in “as-new” condition, in the original packaging and with all warranty cards, manuals, and accessories.
You will be responsible for the return shipping of non-defective products.
Any product missing a UPC sticker or serial number from the box are not able to be returned for a refund.
Combos and bundles including two or more items that must be purchased together to receive a discount will require that all items are returned for a refund.
Promotional items such as games or software marked as free upon purchase must not be redeemed, opened, or used when returning an item for a refund. If the promotional item was redeemed, opened, or used than the cost of the promotional item will be deducted from the refund amount and the cost of the promotional item will be determined by EVGA at the time of refund.
Prizes offered by EVGA do not have a purchase value and therefore cannot be returned for a refund.
You will be credited with your refund within 7-10 business days of EVGA receiving your returned product.
PayPal Refunds
Refunds for products purchased through PayPal are subject to additional fees levied by PayPal. Requests for a refund must follow the EVGA Return Policy process outlined above. Once EVGA receives the product and approves the refund request, EVGA will supply the refund amount to PayPal. After PayPal receives the refund, PayPal may apply a fee for handling the process prior to refunding the amount to the customer. EVGA and its affiliates are not responsible for any fines or fees applied by PayPal or any other third-party payment service, and will not be held liable or responsible to the customer for the cost of any fees or fines applied by PayPal or any other third-party payment service.

As you can see there is no restocking fee mentioned for EU returns.