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X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY )

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oc_masta
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2019/02/03 13:55:14 (permalink)
Hi,
 
I have bought a brand new EVGA X299 Micro 2, and have had to RMA it because I kept receiving the 'C' Error on the motherboards diagnostic LED.
 
Looking through the X299 motherboards cpu compatibility lists, all the x299 motherboards support the 7740x, EXCEPT for the EVGA X299 Micro 2... Why is this?
 
Even the older and original X299 Micro, supports the 7740x.
This was driving me nuts for over a week, and still doesn't make any sense when I saw the list.
Even your support team are oblivious to this, even though I explained the spec and the error being received.
 
 
Can you update fix the bios to support it ?
#1

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    _JoseR
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/03 20:59:28 (permalink)
    Hi oc_masta and welcome to the EVGA forums!
     
    I apologize for the confusion but I'm 99.9% certain we simply did not update the QVL for the X299 Micro 2 (slight oversight on our part). Test the CPU and let us know if you have any issues. 
    #2
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/03 21:49:35 (permalink)
    I bought another 7740x, just incase it was the CPU at fault but no same thing, and of course did the motherboard Advanced RMA and paid for the replacement board and that does the same thing on both CPU’s

    I even have another PSU arriving because I thought it might be that. I also paid for the asrock x299m while waiting for the advanced rma and installed that with a 7740x and worked right away, no problems.

    its 100% the boards bios supporting a 7740x unless you have managed to send me 2 failed motherboards in succession

    even posted a youtube video showing this
    #3
    _JoseR
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/03 22:10:50 (permalink)
    Did you test the Asrock x299 with the same memory and PSU you had connected to the EVGA X299 Micro 2? 
     
    I'm thinking you may need a BIOS update but can you list your hardware specs?
     
     
    #4
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/04 01:46:05 (permalink)
    Yes all remained the same with the Asrock motherboard and works without a hitch, here is the specification

    Intel i7 7740x processor
    1* 16GB Corsair LPX 4000mhz
    Nvidia GeForce RTX 2080 Graphics Card
    Corsair HX850 Power Supply
    #5
    _JoseR
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/04 15:18:12 (permalink)
    This may sound like a stretch but can you test  a different PSU on the X299 Micro 2?
    Not a common issue but I have seen PSU and motherboard compatibility problems. If you get a chance, check the CPU socket for any damage.
     
    #6
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/05 06:27:21 (permalink)
    Yes, I have an EVGA PSU on it's way and a 7820x, even though I have a working system with the Asrock board.
    Having spent so much money now and wasted so much time on this, might as well see it through now.
    #7
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/05 06:29:05 (permalink)
    Can you notify the RMA team about this? I'm assuming they are expecting the return of the original board while I have to do this?
    #8
    _JoseR
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/05 16:35:19 (permalink)
    I created a ticket on your current motherboard about this issue but no RMA has been submitted. Let us know as soon as you are able to test with the other CPU and PSU and I can personally reach out to you via email. 
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    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/05 17:00:43 (permalink)
    Advanced RMA# 531119012334779
    #10
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/08 04:44:34 (permalink)
    I have received a 7820x, I shall install it shortly.
     
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    _JoseR
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/08 08:26:11 (permalink)
    oc_masta
    I have received a 7820x, I shall install it shortly.
     


    what were the results? 
    #12
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/08 11:32:52 (permalink)
    It works with the 7820x !
     
    The bios they come out of the box, is 1.01 or something similar.
    Updated to 1.09 and there is a big difference in feature set and being able to boot off legacy SATA windows installs.
     
    I'll try the 7740x on the new bios tomorrow and see if it works. Nonetheless, the boards are shipping out with incompatibility for the 7740x it seems.
    #13
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/09 10:33:37 (permalink)
    Ok,
    Tested 7740x with bios V1.09 and it's a FAIL.
    The x299 Micro 2 does not support the 7740x CPU at all.
     
    I'll have to decide on keeping the 7820x and sorting the RMA.
    or I can keep the Asrock X299m which supports all processors.
     
    What an ordeal, but at least something has been proven at the end of it. 
    Feel free to sort me out, with one of those sweet Torq mice for the trouble if you want  
     
     
     
    #14
    bcavnaugh
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/09 10:40:55 (permalink)
    Status Discontinued Not long listed on Intel's website
    Could you have some Bent CPU Socket Pins?

    Associate Code: 9E88QK5L7811G3H


     
    #15
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/09 11:00:15 (permalink)
    Sockets are brand new and free from defect.  Both motherboards were boxed sealed in plastic new.
    I have received 2* brand new EVGA X299 micro 2 motherboards ( one being an advanced RMA from you guys). Both exhibit error 'C' with a 7740x and boots fine with 7820x. The Asrock X299m works fine with 7740x and 7820x.
     
    Your compatibility list on your website, also doesn't list the 7740x as compatible with the EVGA Micro 2, even though all your other x299 motherboards show it as compatible. So I guess you guys acknowledge this too?
     
    Regardless, every other X299 motherboard on the market, supports the 7740x. Including the X299m from Asrock which I also have.
     
    It's very clear at this point, the X299 Micro 2, does not support the 7740x.
     
     
    #16
    ESPImperium
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/09 13:22:53 (permalink)
    Im having some issues with the same motherboard and a 9820X.
     
    My spec is as follows:
    EVGA X299 Micro 2
    Intel 9820X
    G.Skill F4-3200C16Q-32GTZR Trident Z RGB 32GB (4x8GB)
    SeaSonic Focus 1000W Gold Modular Power Supply (SSR-1000FX)
     
    Ive tried the usual, re done all my power cables and still a C Post Code. Could it be a BIOS issue? Is there a way to update the BIOS to the latest BIOS in situ with everything hooked up????
    #17
    oc_masta
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/10 07:22:20 (permalink)
    ESPImperium
    Im having some issues with the same motherboard and a 9820X.
     
    My spec is as follows:
    EVGA X299 Micro 2
    Intel 9820X
    G.Skill F4-3200C16Q-32GTZR Trident Z RGB 32GB (4x8GB)
    SeaSonic Focus 1000W Gold Modular Power Supply (SSR-1000FX)
     
    Ive tried the usual, re done all my power cables and still a C Post Code. Could it be a BIOS issue? Is there a way to update the BIOS to the latest BIOS in situ with everything hooked up????


     
    You need Bios 1.07 or above. The current latest bios version is 1.09.
     
    This is a longshot, but think it should work:
    Use the USB inside the box, open the contents on a laptop or another computer. Observe the .bin file on the USB ( something like EVGAE296.bin ). That's the bios file.
    Download the latest bios file, rename it to match the one on your USB drive and copy it over to your USB to replace the one on there already.
     
    Now just follow the instructions to flash the bios using the USB key without a processor. Which is essentially, insert it into the top USB ports on the rear IO, and hold down the RESET button on the motherboard itself. It should count down on the debug LED from 4-0 and start flashing, let go once it finishes the countdown of course and let it do it's thing.
     
    (note: if it comes back with 'F' on the LED indicator, make sure the USB is not inserted the wrong way, it can be inserted the wrong way because its not a typical USB connector of course )
     
    GOOD LUCK!
     
     
    #18
    ESPImperium
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    Re: X299 Micro 2 Motherboard ERROR C ( CPU COMPATIBILITY ) 2019/02/10 07:41:55 (permalink)
    Checked every component this morning after a full strip of the machine. Issue found, broken CPU, fracture in the PCB. Going to return the thing today for a replacement. that would be the C Post Code error in one.
     
    Thanks for the help.
    post edited by ESPImperium - 2019/02/10 07:44:44
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