EVGA

Helpful ReplyGreat RMA Experience, One Question/Problem

Author
Post
Essentials Only Full Version
kkv424
New Member
  • Total Posts : 1
  • Reward points : 0
  • Joined: 2019/01/01 22:21:27
  • Status: offline
  • Ribbons : 0
2019/02/01 15:40:49 (permalink)
I had black screen problems with my new 2080 Ti Black; the RMA process was great. Very quick responses, helpful support, fast shipping - zero complaints about the process, pleasantly surprised actually as I've never had to RMA something before. I will definitely buy EVGA products in the future.
 
Because it was within 30 days, EVGA provided a shipping label for the RMA and replaced the card with a BNIB replacement. The small problem is it arrived today with discoloration/rust...? Around the ports and on the nearby heat pipes. Some of it seems to rub off but some doesn't. The packaging was flawless.
 
As long as the card is safe to use and it is documented for any (hopefully never have to) future RMAs that the card arrived like this I do not mind keeping it. No need to go through the process and make ya'll send out a new card if it is a purely cosmetic issue, I am just not at all an expert on the subject.
 

 
post edited by kkv424 - 2019/02/01 15:41:52
#1
List Solutions Only

5 Replies Related Threads
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24581
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: Great RMA Experience, One Question/Problem 2019/02/01 15:58:57 (permalink) ☄ Helpfulby kkv424 2019/02/01 16:00:14
    Just to be honest, I would not use that card.  If there is already discoloration/rust on the I/O, there is no telling what is going on inside of the card where you cannot see.  I would highly suggest talking to EVGA about this one before you use it.
    post edited by the_Scarlet_one - 2019/02/01 16:03:33


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #2
    atfrico
    Omnipotent Enthusiast
    • Total Posts : 12753
    • Reward points : 0
    • Joined: 2008/05/20 16:16:06
    • Location: <--Dip, Dip, Potato Chip!-->
    • Status: offline
    • Ribbons : 25
    Re: Great RMA Experience, One Question/Problem 2019/02/01 16:03:47 (permalink)
    Like Scarlet said, do not use the GPU.  You did not pay a premium price to receive that type of product. I would ship it back ASAP if i were you.  This is absolutely unacceptable!!

    Those who abuse power, are nothing but scumbags! The challenge of power is how to use it and not abuse it. The abuse of power that seems to create the most unhappiness is when a person uses personal power to get ahead without regards to the welfare of others, people are obsessed with it. You can take a nice person and turn them into a slob, into an insane being, craving power, destroying anything that stands in their way.
     
     
    Affiliate Code: 3T15O1S07G
    #3
    EVGATech_DanielM
    EVGA Tech Support
    • Total Posts : 1132
    • Reward points : 0
    • Joined: 2017/07/07 19:01:01
    • Status: offline
    • Ribbons : 2
    Re: Great RMA Experience, One Question/Problem 2019/02/01 16:05:00 (permalink)
    Hello,

    I will be reaching out to you as this is not a condition of a new in box unit. 
    #4
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24581
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: Great RMA Experience, One Question/Problem 2019/02/01 16:09:06 (permalink)
    Thank you for the quick response DanielM


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #5
    bcavnaugh
    The Crunchinator
    • Total Posts : 38977
    • Reward points : 0
    • Joined: 2012/09/18 17:31:18
    • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
    • Status: offline
    • Ribbons : 282
    Re: Great RMA Experience, One Question/Problem 2019/02/01 16:21:04 (permalink)
    I would Not use this Card as well, Let EVGA Replace it for you and you should not even test with it.

    Attached Image(s)


    Associate Code: 9E88QK5L7811G3H


     
    #6
    Jump to:
  • Back to Mobile