EVGA

Will slight physical (cosmetic) damage void the warranty on a used GPU?

Author
Post
Essentials Only Full Version
AlexJ319
New Member
  • Total Posts : 1
  • Reward points : 0
  • Joined: 2018/12/30 10:57:04
  • Status: offline
  • Ribbons : 0
2019/01/13 09:45:45 (permalink)
As indicated in the title, wondering about how what appears to be mostly cosmetic damage might influence my ability to RMA a second hand card in case it breaks down. Card has 1.5 yrs left on warranty. Seller is offering a good deal, and provided 3DMark Stress tests and details. Card is clearly in good working order.
 
Card is a 1080ti SC2 hybrid. Damage is shown to the radiator housing in picture #1 and to the GPU housing in #2.

Attached Image(s)

#1

5 Replies Related Threads
    ty_ger07
    Insert Custom Title Here
    • Total Posts : 21171
    • Reward points : 0
    • Joined: 2008/04/10 23:48:15
    • Location: traveler
    • Status: offline
    • Ribbons : 270
    Re: Will slight physical (cosmetic) damage void the warranty on a used GPU? 2019/01/13 09:59:49 (permalink)
    Yes, cosmetic damage which has no relation to why a card fails can still cause the warranty to be rejected.  The dented radiator especially concerns me.  It makes it look like someone dropped/abused the product and makes it not fit for EVGA to accept and distribute as a recertified product at a later date.

    ASRock Z77 • Intel Core i7 3770K • EVGA GTX 1080 • Samsung 850 Pro • Seasonic PRIME 600W Titanium
    My EVGA Score: 1546 • Zero Associates Points • I don't shill
    #2
    HeavyHemi
    Insert Custom Title Here
    • Total Posts : 15665
    • Reward points : 0
    • Joined: 2008/11/28 20:31:42
    • Location: Western Washington
    • Status: offline
    • Ribbons : 135
    Re: Will slight physical (cosmetic) damage void the warranty on a used GPU? 2019/01/13 10:00:59 (permalink)
    AlexJ319
    As indicated in the title, wondering about how what appears to be mostly cosmetic damage might influence my ability to RMA a second hand card in case it breaks down. Card has 1.5 yrs left on warranty. Seller is offering a good deal, and provided 3DMark Stress tests and details. Card is clearly in good working order.
     
    Card is a 1080ti SC2 hybrid. Damage is shown to the radiator housing in picture #1 and to the GPU housing in #2.




    'Card is clearly in good working order'  you know this how? Pretty banged up...that dent along the crimp line of the rad isn't good.  I've had GPU's for almost a decade and they are flawless.
    I'd call up EVGA on the phone or send an email, only they can answer your question. 

    EVGA X99 FTWK / i7 6850K @ 4.5ghz / RTX 3080Ti FTW Ultra / 32GB Corsair LPX 3600mhz / Samsung 850Pro 256GB / Be Quiet BN516 Straight Power 12-1000w 80 Plus Platinum / Window 10 Pro
     
    #3
    AHowes
    CLASSIFIED ULTRA Member
    • Total Posts : 6681
    • Reward points : 0
    • Joined: 2005/09/20 15:38:10
    • Location: Macomb MI
    • Status: offline
    • Ribbons : 27
    Re: Will slight physical (cosmetic) damage void the warranty on a used GPU? 2019/01/13 10:14:53 (permalink)
    Minimum they may make you pay for new radiator and card shroud. So.. pass!

    Intel i9 9900K @ 5.2Ghz Single HUGE Custom Water Loop.
    Asus Z390 ROG Extreme XI MB
    G.Skill Trident Z 32GB (4x8GB) 4266MHz DDR4 
    EVGA 2080ti K|NGP|N w/ Hydro Copper block.  
    34" Dell Alienware AW3418DW 1440 Ultra Wide GSync Monitor
    Thermaltake Core P7 Modded w/ 2x EK Dual D5 pump top,2 x EK XE 480 2X 360 rads.1 Corsair 520 Rad.
    #4
    the_Scarlet_one
    formerly Scarlet-tech
    • Total Posts : 24581
    • Reward points : 0
    • Joined: 2013/11/13 02:48:57
    • Location: East Coast
    • Status: offline
    • Ribbons : 79
    Re: Will slight physical (cosmetic) damage void the warranty on a used GPU? 2019/01/13 10:25:16 (permalink)
    Best bet, contact evga directly through a support ticket, and include the photos to ask ahead of time.


    TSgt Matthew Schwartz  SrA Bryan Bell A1C Matthew Seidler SSgt Joseph Fankhauser
    #5
    Sajin
    EVGA Forum Moderator
    • Total Posts : 49165
    • Reward points : 0
    • Joined: 2010/06/07 21:11:51
    • Location: Texas, USA.
    • Status: online
    • Ribbons : 199
    Re: Will slight physical (cosmetic) damage void the warranty on a used GPU? 2019/01/13 12:57:52 (permalink)
    AHowes
    Minimum they may make you pay for new radiator and card shroud.

    +1




    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #6
    Jump to:
  • Back to Mobile