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EVGA 980ti second hand. caught fire

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Jones176
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2018/12/16 04:51:53 (permalink)
Hey there.
 
I know this is a longshot, but i just bought a EVGA 980ti second hand. After installing it and turning on i get no post, but instead there's a small fire from the GPU and the system then shuts down. Now know RMA is a longshot since have no reciept, and the guy i bought it from says it was working fine when he sold it. :-/
Would it be possible to send it to you for repair? Or is it just money down the drain.
Merry christmas to all of you.
 
Jonas - Denmark
 

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    Jones176
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    Re: EVGA 980ti second hand. caught fire 2018/12/16 05:03:34 (permalink)
    I got my answer from the warrenty section. Sadly. :/
    Well atleast my pc didn's take damage and i can game with my EVGA 770.
    Take care
    #2
    Jones176
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    Re: EVGA 980ti second hand. caught fire 2018/12/16 06:20:18 (permalink)
    Would repairs be an option? 
    #3
    bill1024
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    Re: EVGA 980ti second hand. caught fire 2018/12/16 12:11:59 (permalink)
    2nd hand cards do carry the warranty over to the new owner for 3 years after it left EVGA warehouse.
    Did you call or email EVGA support with the serial # and see if it is under warranty?
    If not I would call and see if it is still covered, can't hurt. There was a date that if it was sent before you do not need a bill of sale.
     
    I doubt EVGA will repair a burnt up card.

     Life is too short to carry a cheap pocket knife

       
     
    #4
    GGTV-Jon
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    Re: EVGA 980ti second hand. caught fire 2018/12/16 12:12:24 (permalink)
    You would need to post more pictures with the cover taken off before peeps can advise
    #5
    Cool GTX
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    Re: EVGA 980ti second hand. caught fire 2018/12/16 12:28:50 (permalink)
    Unfortunately EVGA does Not offer a "Repair Service" - for hardware that is out of Warranty

    Learn your way around the EVGA Forums, Rules & limits on new accounts Ultimate Self-Starter Thread For New Members

    I am a Volunteer Moderator - not an EVGA employee

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    DavidO
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    Re: EVGA 980ti second hand. caught fire 2018/12/16 12:52:30 (permalink)
    Hello176,
     
    Normally with an issue like this, we would need to speak to you directly for future reference please call EVGA Customer Support Line 1 (888) 880-3842 or Email Support@EVGA.com. I will send you an email please respond to it once you receive it. Also please make sure to have pictures of the area in question handy, please make sure that they are clear and easy to see.
    #7
    Jones176
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    Re: EVGA 980ti second hand. caught fire 2018/12/17 00:32:15 (permalink)
    The situation has been resolved. Thanks for all the input. The card was with previous defect.
    Sorry for the inconvenience. Feel free to delete the post.
    Best regards.
    Jonas Hansen
    #8
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