hli362

ykryukov
Having the same issue with my new CS17. Got it few days ago. Also went to Best Buy and bought HP VR headset hoping to use it with my new fancy laptop.
 
Here is what happened:

• Standard Windows updates were installed without issues. (although it a bit longer then I expected).
• Got prompt to upgrade to Win10 Creators, so I can use HP VR headset.
• Downloaded upgrade - started install.
• Promoted reboot by Windows.
• After first reboot @ 35% complete got grayed out screen.
• Waited for hours, nothing happened.
• Forced reboot - Windows recovers (goes back to previous version).
• Im able to login and use it with no issues.
• Tried upgrade multiple times - same result - gray screen and laptop is frozen.
• Another non-issue is that laptop config has HDMI port on one side, and USB on another. HP headset cables do not stretch that long and I need to find extension cable to be able to plugin device.
• Poor design on EVGA or HP side? You decide.

 
So my question to EVGA is: What is the solution for this issue (Win update)? Do we need to wait for Microsoft fix or EVGA has solution? Appreciate assistance!
 
Thanks
Yev

Hi Yev,
 
Go find a 8GB usb 3.0 drive, then download the windows install software from this link . Execute on your EVGA laptop and create a USB boot drive, plug it in, press F7 when you start the computer and do a clean installation. You windows 10 will activate itself if you don't change any hardware inside your computer. The installed version will be v1709 which is the creator update. 
 
I don't know why this happened or whom to blame, but I think it might be Microsoft's fault. Also, please update your bios to the newest one, the fan will be quieter. 
 
Hope it helps.
 
H Lee

dylanduong1993
I have the exact same problem. OMG . i literally waited like 5 minutes for it to boot into window. and sometimes itll boot. sometiimes it wont. and i dont have patient to wait for it to boot into window. As much as i hate holding down power button to shut it down and turn it back on again. I have no choice. I have the same problem as you . Your screenshot is on point. I have the exact same problem but not sure how to describe it to customer support and they not gonna do anything about it. Seem like they have ABSOLUTELY NO CLUE. THEY ON THEIR SALARY. JUST CLOCK IN AND OUT. Absolutely no Fix for this problem. Let me know if users among us find a solution. I have tried to Factory reset my Laptop using USB. and format all my drives. let me tell you . it occurs less but STILL . I still have to hold down power button to shut it down sometimes. URGG!!!. Im very disappointed that i have spent so much money on this laptop and having to face this issues.