dadbodgaming
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I was just playing Black Desert Online and my computer shut off randomly. Then I couldnt get it to turn back on. Long story short after 3 hours of troubleshooting, I realized my GPU is toast, somehow. I noticed a SCORCH mark on top of it as well. I will post a couple bad pictures, the mesh on the backplate was melted as well, just by my finger. I have no idea what part of the card that is, but it is GONE. I registered the card on this website. But this card was a gift, beginning of this month, and the buyer does not have a receipt or invoice etc. What the heck do I do? I never tampered with it, didnt overclock it, nothing. Just out of nowhere, boom. Is there a way I can use the warranty on it? I am freaking out right now, because I am an online student... email
post edited by dadbodgaming - 2018/12/15 00:59:49
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DRY_ICE
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Re: my 1080 just died, what do I do?
2018/12/15 01:28:32
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dadbodgaming
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Re: my 1080 just died, what do I do?
2018/12/15 01:45:53
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Yes I did read through those thanks, I was wondering if theres anything I can even do if i dont have a receipt/invoice. I guess ill submit a service ticket.
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EVGATech_GabrielT
EVGA Tech Support
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Re: my 1080 just died, what do I do?
2018/12/15 03:54:39
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☼ Best Answerby dadbodgaming 2018/12/15 14:05:53
Dear Customer,
I can conform that your card is under warranty as I have submitted and approved your RMA for you. Please follow your email instructions you should have received in order to send your card back to EVGA for replacement. Please let us know if you have any other concerns.
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dadbodgaming
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Re: my 1080 just died, what do I do?
2018/12/15 14:05:44
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birdman941
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Re: my 1080 just died, what do I do?
2019/01/02 15:36:01
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The above is exactly why I only buy EVGA graphics cards.
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dadbodgaming
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Re: my 1080 just died, what do I do?
2019/01/02 15:54:40
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Yep, i got my new one not too long ago and I'm back to my usual life! only took about 3 days for the whole ordeal! I cant thank you guys enough EVGA.
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blackforce
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Re: my 1080 just died, what do I do?
2019/01/02 20:57:55
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Yeah now you don't need a receipt, i will spread the word asap.
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Hoggle
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Re: my 1080 just died, what do I do?
2019/01/02 22:27:20
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DRY_ICE
https://www.evga.com/support/ would be a good place to start.
Can also read here https://www.evga.com/warranty/graphics-cards/.
Going to award a ribbon since anyone can contact support and it's a great way to start. It's also great that you linked the warranty information for the graphics cards to make sure it was clear what is and is not covered. In this case I am glad to hear it was covered and that a tech saw this post.
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bcavnaugh
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Re: my 1080 just died, what do I do?
2019/01/03 15:08:15
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Hoggle
DRY_ICE
https://www.evga.com/support/ would be a good place to start.
Can also read here https://www.evga.com/warranty/graphics-cards/.
Going to award a ribbon since anyone can contact support and it's a great way to start. It's also great that you linked the warranty information for the graphics cards to make sure it was clear what is and is not covered. In this case I am glad to hear it was covered and that a tech saw this post.
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DRY_ICE
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Re: my 1080 just died, what do I do?
2019/01/03 15:17:40
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Hoggle
DRY_ICE
https://www.evga.com/support/ would be a good place to start.
Can also read here https://www.evga.com/warranty/graphics-cards/.
Going to award a ribbon since anyone can contact support and it's a great way to start. It's also great that you linked the warranty information for the graphics cards to make sure it was clear what is and is not covered. In this case I am glad to hear it was covered and that a tech saw this post.
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notfordman
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Re: my 1080 just died, what do I do?
2019/01/03 20:16:59
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Glad you were taken care of dadbod! Rule #1 register your card with EVGA. RMA is usually painless. :)
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XrayMan
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Re: my 1080 just died, what do I do?
2019/01/05 16:52:33
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Moved to the Warranty section.
My Affiliate Code: 8WEQVXMCJL Associate Code: VHKH33QN4W77V6A   
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