Hello (fanboy-name),

Thank you for clarifying that information for us. Based on the images provided, it seems that this unit experience damage that would not covered under our warranty. You can find a full list of the limitations of our warranties here: https://www.evga.com/warranty/power-supplies/. I am sorry for any inconveniences. 

Regards,
EVGA

________________________________________________________________________



TLDR - I bought a dozen Super Flower PSU's with EVGA stickers on them for a fun machine learning experiment, a couple of them had cables the melted after a few months and I tried to get them replaced.
About me: I got hooked on EVGA a decade ago when you paid +20% for a product more but they had advanced RMA's, super quick replacement, overclock and mod all you like warranties.
Those were good times. 

Plugged into an Asus motherboard. Molex. No longer have the model number. I was not expecting to have any problems with an RMA. (I know)

OK?  What's your point?  By creating this thread, what outcome are you hoping for?  If it is compassion, understanding, or a change of heart, some explanations are necessary.  Like, specifically, how were you using the power supplies?  You know how EVGA said "Thank you for clarifying that information for us."?  Yeah, that's what you forgot to share with us as well.
 
If this is something that you think is funny and you are trying to share a joke, I think I missed the punchline.

This post is for fanboys like me. That keep on buying evga because of their exceptional warranty that allows modding and overclocking. This no longer exists. I appreciated a post from a guy that said his PSU RMA was denied because of cig smoke (fun read) and I am making my own.

My last purchases 2 RTX 2080 TI FTW3, EVGA 1600w PSU platinum or w/e that was and today I bought an x299 Dark.  I buy a lot of hardware because I export it, game and experiment. 

I had the task to build a nasty machine learning build last year, we delivered the final rig to the client 3 months later. I had a few parts that didn't cut it including those 2 PSU's. I avoided dealing with the RMA right away and just purchased replacements same day. I finally got around to it 2 days ago.

I lost a few months of data to a broken raid otherwise I would have motherboard model pictures etc. Also none of my other vendors expect me to get under my desk and play pc repair man for an RMA. 

________________________________________________________________________________________________
 
"If it is compassion, understanding, or a change of heart, some explanations are necessary.  Like, specifically, how were you using the power supplies?" 
 
It is neither. When a wholesaler has problems with vendors we just find another sticker company or preferably add a real manufacturer (super hard to do, it takes big money today). But I do want it as a cautionary tale to other vendors. I would love to see them interrogated with tech questions they could never answer for 100 bucks. 


 

It sounds like you experimented and modified, voided the warranty, made a mistake, and it bit you in the butt.

This is a frustrating thread.  Someone who knows they made a mistake.  Laughs that they made a mistake.  It doesn't cost them a penny.  They don't care.  What's the point?  Why even post the thread?  It's not even the least bit interesting because there are zero details.  Let 'er die.

The point is to have searchable data so there's no chance a vendor like me makes the wrong choice based on nostalgia. If you are looking to overpay to be worry free this is not it.

valzero
This post is for fanboys like me. That keep on buying evga because of their exceptional warranty that allows modding and overclocking. This no longer exists. I appreciated a post from a guy that said his PSU RMA was denied because of cig smoke (fun read) and I am making my own.

My last purchases 2 RTX 2080 TI FTW3, EVGA 1600w PSU platinum or w/e that was and today I bought an x299 Dark.  I buy a lot of hardware because I export it, game and experiment. 

I had the task to build a nasty machine learning build  last year, we delivered the final rig to the client 3 months later. I had a few parts that didn't cut it including those 2 PSU's. I avoided dealing with the RMA right away and just purchased replacements same day. I finally got around to it 2 days ago. 

I lost a few months of data to a broken raid otherwise I would have motherboard model pictures etc. Also none of my other vendors expect me to get under my desk and play pc repair man for an RMA. 

 
Cigarette smoke is quite damaging to fans and fan cooled parts, and is a -valid- reason for a denied RMA should a fan/components be tar gunked
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As for  "I had the task to build a nasty machine learning build"  -->and your "build" melted (2) separate PSU's cables
 
I'm going to have to vote for "if you can't even properly explain it" you have no idea what -you- did that caused the cables to melt.
(2) seperate power supplies using (2) seperate cables which then "melted" is NOT a failure of product, but a failure of design limitations.
 
You appear to be less interested in what went wrong, and more interested in getting others to pay for your design mistake.
 
*Remember, these forums are here to help users like yourself find out what happened, so that you (and other users) can learn from mistakes and avoid them.
There is no embarrassment involved in design issues with custom builds. Learning what went wrong is what the EVGA forums are all about.
-->But that only works when users do their best to explain and define their issues, so what occured can be resolved with answers/lessons achieved  
We really have to wonder if you had searched on these fourms for "melted PSU cable" -before- your build, if you could have completely avoided the failures in the first place....
As the causes of such cable melting--> are well known and documented on these forums
  
 
 
 

valzero
The point is to have searchable data so there's no chance a vendor like me makes the wrong choice based on nostalgia.

I thought that Vendors are covered in a different way?

transdogmifier
I don’t recall “mod as you like”. I recall “replace the heat sink and TIM if you want to but
Put the stock cooler back on if you RMA the card”. “Mod as you like” seems WAY TOO
Open ended for my liking.

You are probably absolutely correct. In my head I idolized and imagined the rest. Kind of like intel's overclocking warranty that we can purchase separately. 

I want to clarify that the only comment from an EVGA employee (besides this one) in this thread was a comment stating that we would email the OP regarding the messages that have been previously sent to us. All other comments have been made by community members that are not employees.