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AnsweredZ370 FTW Repair cost?

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SungwooJang
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2018/11/24 00:47:56 (permalink)
Hi, few weeks ago, i bought a new Z370 ftw. 
 
2pins in the socket must have been bent before getting that, so i tried fixing it.
And... i blew it. 2pins were broken and maybe 3pins were bent while fixing.
I need to get RMA to repair CPU socket. and... It won't be able to get a free service i think.
 
How much dose it cost to fix it without shipping fee?
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    GGTV-Jon
    FTW Member
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    Re: Z370 FTW Repair cost? 2018/11/24 02:02:22 (permalink) ☄ Helpfulby SungwooJang 2018/11/26 01:35:12
    SungwooJang
    Hi, few weeks ago, i bought a new Z370 ftw. 
     
    2pins in the socket must have been bent before getting that, so i tried fixing it.
    And... i blew it. 2pins were broken and maybe 3pins were bent while fixing.
    I need to get RMA to repair CPU socket. and... It won't be able to get a free service i think.
     
    How much dose it cost to fix it without shipping fee?




    ALWAYS inspect the socket when you first get a new board and RMA it immediately!!!
     
    EVGA does not do socket repairs and now that you have damaged it further you have now voided any warranty you might have had
     
    Sorry
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    SungwooJang
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    Re: Z370 FTW Repair cost? 2018/11/24 03:29:37 (permalink)
    GGTV-Jon
    SungwooJang
    Hi, few weeks ago, i bought a new Z370 ftw. 
     
    2pins in the socket must have been bent before getting that, so i tried fixing it.
    And... i blew it. 2pins were broken and maybe 3pins were bent while fixing.
    I need to get RMA to repair CPU socket. and... It won't be able to get a free service i think.
     
    How much dose it cost to fix it without shipping fee?




    ALWAYS inspect the socket when you first get a new board and RMA it immediately!!!
     
    EVGA does not do socket repairs and now that you have damaged it further you have now voided any warranty you might have had
     
    Sorry




     
     
    What??? 
     
    Then is there no way to fix it at Evga service center? ever?
    So, My motherboard just become a peace of trash?
    #3
    the_Scarlet_one
    formerly Scarlet-tech
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    Re: Z370 FTW Repair cost? 2018/11/24 03:36:29 (permalink) ☼ Best Answerby SungwooJang 2018/11/26 01:35:05
    Physical damage voids the warranty.

    There is no way to prove if the pins were damaged before you inserted the CPU or if they were damaged during installation.if you inspect the socket before inserting the cpu and spot damaged pins, you can contact EVGA and get a replacement. But damaging the pins while attempting to repair them yourself is considered physical damage and fully voids the warranty.

    You can contact EVGA directly and try to discuss your options, but be aware ahead of time that EVGA does not do repairs.


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    ErinW
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    Re: Z370 FTW Repair cost? 2018/11/24 06:44:53 (permalink) ☄ Helpfulby SungwooJang 2018/11/26 01:35:15
    the_Scarlet_one
    Physical damage voids the warranty.

    There is no way to prove if the pins were damaged before you inserted the CPU or if they were damaged during installation.if you inspect the socket before inserting the cpu and spot damaged pins, you can contact EVGA and get a replacement. But damaging the pins while attempting to repair them yourself is considered physical damage and fully voids the warranty.

    You can contact EVGA directly and try to discuss your options, but be aware ahead of time that EVGA does not do repairs.



    Scarlet is correct. That sort of damage is not covered, and we don't offer a repair service for that. 
    #5
    EVGA_James
    EVGA Product Manager
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    Re: Z370 FTW Repair cost? 2018/11/26 11:53:30 (permalink)
    Hello SungwooJang,
     
    I've sent you an email in regards to the issues you are having. If you would please reply back at your earliest convenience. 


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