Legion Titan
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I purchased an EVGA SuperNOVA 650 G1, 80+ GOLD 650W, Fully Modular PSU on 5/20/18, along with about $2,000 dollars worth of other EVGA gear including two GTX 1080's one for each of my computers and have always supported EVGA products. I had a PSU die on me yesterday night, I actually felt so confident in their product that I ordered a brand new motherboard, CPU and cooling unit before I determined the PSU failed. Now I'm stuck paying for return shipping on a defective PSU? That's super lame for a product bolstering a 10 year warranty. I paid $70 bucks for the power supply and I'm sure shipping is going to cost me at least $15.00 which means I'm taking a 20% hit at least to return the thing that failed after only 5 months. Additionally I was told I get a refurbished unit. How lame is that? I never overclocked mine, it just died. It happens. Now I get a refurbished unit that could have been way more used and abused. I really think EVGA could do better.
post edited by Legion Titan - 2018/11/15 22:11:46
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somethingc00l
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/15 22:47:22
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MSim
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/16 02:54:30
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☼ Best Answerby Legion Titan 2018/11/16 12:05:10
If you don't fully trust the refurbished power supply. You could buy a new one, RMA the older one, keep it as a backup or sell it for $20-30+ shipping.
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davevt31
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/16 04:12:59
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You spent a couple of thousand on parts, I don't think $15.00 is that big of a deal. Send it back and get a working one.
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_JoseR
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/16 08:27:54
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Legion Titan
I purchased an EVGA SuperNOVA 650 G1, 80+ GOLD 650W, Fully Modular PSU on 5/20/18, along with about $2,000 dollars worth of other EVGA gear including two GTX 1080's one for each of my computers and have always supported EVGA products. I had a PSU die on me yesterday night, I actually felt so confident in their product that I ordered a brand new motherboard, CPU and cooling unit before I determined the PSU failed. Now I'm stuck paying for return shipping on a defective PSU? That's super lame for a product bolstering a 10 year warranty.
I paid $70 bucks for the power supply and I'm sure shipping is going to cost me at least $15.00 which means I'm taking a 20% hit at least to return the thing that failed after only 5 months. Additionally I was told I get a refurbished unit. How lame is that? I never overclocked mine, it just died. It happens. Now I get a refurbished unit that could have been way more used and abused. I really think EVGA could do better.
I see that you did contact us and you got an RMA started on this unit. I do understand your concern about getting a re-certified product but I can assure you that our QA/QC process does a fine job at not only making sure the product is in perfect working condition but the product itself looks like new.
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Legion Titan
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/16 09:21:38
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I'm going to take the advice of one end user in this forum and RMA the dead one, and post it for sale. I am disappointed as a customer that I will get a refurbished unit for something that failed in the first 6 months of it's service, the lemon juice to that cut is that I am stuck paying for shipping.
The warranty should cover a new product to the customer if it fails in the first 12 months of service, it is a "10 year" warranty after all.
I've learned that for myself, and all the people that I build PC's for that EVGA PSU's aren't going to be my go-to anymore. I will research the failure rate of Corsair PSUs.
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MSim
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/16 10:18:00
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☄ Helpfulby Legion Titan 2018/11/16 12:04:03
When researching power supplies and failure rates, look at the OEM, not just the branding on it.This website below might have old data, but it gives you an idea about which OEM makes each vendor platform (different models). http://www.orionpsudb.com/platforms I own 2x EVGA 750w P2 power supplies. Zero issues with them. One was purchased in 2016 the other one in 2017. If i needed to do a RMA, i would probably buy a new one to reduce my down time. It would probably take just over 2 week to receive my RMA replacement.
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_JoseR
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/16 12:17:46
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Legion Titan
I'm going to take the advice of one end user in this forum and RMA the dead one, and post it for sale. I am disappointed as a customer that I will get a refurbished unit for something that failed in the first 6 months of it's service, the lemon juice to that cut is that I am stuck paying for shipping.
The warranty should cover a new product to the customer if it fails in the first 12 months of service, it is a "10 year" warranty after all.
I've learned that for myself, and all the people that I build PC's for that EVGA PSU's aren't going to be my go-to anymore. I will research the failure rate of Corsair PSUs.
I'll send you an email shortly.
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Cool GTX
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2018/11/16 13:20:25
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I've seen all brands of PSU fail ... it can happen & sometimes it will take other hardware with it .. I can see why its disappointing, cost of returning the unit - but EVGA pays to ship the replacement The warranty terms are posted here: https://www.evga.com/warranty/
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Cool GTX
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Re: EVGA Power Supply Fail, RMA is it even worth it?
2021/10/22 06:24:50
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Locking ... last post from 2018 ... almost 3 years ago
Make your Own thread if you have a PSU question or Issue
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