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hlj0055
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2018/09/29 05:09:40 (permalink)
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post edited by hlj0055 - 2018/10/12 20:00:10
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    MSim
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    Re: My RMA has not approved as i don't have a invoice and second-handed 2018/09/29 11:15:51 (permalink)
    Are you sure you can't find the person you bought it from and make an invoice?


     
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    Tech_JoseC
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    Re: My RMA has not approved as i don't have a invoice and second-handed 2018/09/29 11:34:37 (permalink) ☼ Best Answerby hlj0055 2018/10/05 08:14:10
    Hello hlj0055, 

    I see that your RMA request is still pending and has not yet been approved. Our Taiwan team is not in on the weekend, US is global but the corresponding team for your region will be able to approve your RMA request once they come in. 

    The email you received is auto generated once the RMA is started because we highly recommend that invoices are uploaded to make it easier for us to assist you in special circumstances in the future. 

    However, for your current RMA there is no reason it should not be approved as you fall within the old warranty terms not the new one. 

    Please let us know if you have any other questions or concerns :)
     
    -Jose C.
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    hlj0055
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    Re: My RMA has not approved as i don't have a invoice and second-handed 2018/10/05 08:20:05 (permalink)
    Thanks, the taiwan team has responded me in start of this week and I sent a Broken graphics card with RMA Invoice with upper side of the postbox.
    But I have another problem. I sent it with EMS and post office said it's delivered in 9 A.M In taiwan standard time today (10/5) (And tracking Log said the same thing). but when i contacted EVGA Taiwan Support service in late after noon(It was almost 2 or 3 P.M for taiwan standard time), they said me to They didn't recevied the GPU at all.
    When i contacted with Taiwan Post office, they said I have to contact with local post office but they don't have any support e-mail but local phone number only so i must call them with international call....
     
    I am going to report this one to Korean post office just in case in next week, but Does EVGA's GPU RMA receive process takes a day or serveral hours?
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    hlj0055
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    Re: My RMA has not approved as i don't have a invoice and second-handed 2018/10/05 08:21:39 (permalink)
    Yeah.... He was not a pro seller or a person who have a Credit card machine at all so i trade him with cash and he kept saying "I am going to find an invoice" back then... and He does not contacted me at all untill now...
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