PachiMc
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i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
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Danteazazel
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:04:59
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☼ Best Answerby PachiMc 2018/09/28 07:06:43
Ring EVGA and check with the product code. It has to be registered within 30 days of being purchased. You can also buy extended warranties. Some second hand cards have the transferable warranties however I would ring EVGA to check.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:07:19
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Danteazazel
Ring EVGA and check with the product code. It has to be registered within 30 days of being purchased. You can also buy extended warranties. Some second hand cards have the transferable warranties however I would ring EVGA to check.
i am from argentina and i replaced a 760 a year ago without being registered 30d after purchased, i used the live chat but now its not avaible ?
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ThrashZone
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:19:42
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PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi, As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
My first build,Case 450D/ ASUS Sabertooth X99/ 5930k with EK mono block / Water loop EK 280p-GTX240 radiators with D5 pump res combo before rads and D5 top after / Trident-Z 3200C14 4x8gb/ EVGA 1000 P2/ EVGA 1080ti FTW3 with EK copper water block. 2nd build,Case D450/ ASUS x299 Prime Deluxe/ i9-7900x delidded with EK mono block/ Trident-Z 3600C16 4x8gb/ Water loop EK-280p-GTX240 radiators with D5 pump-res combo before rads and D5 top after/ EVGA 1200 P2 / Titan Xp with EK water block.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:20:40
(permalink)
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
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BennyM
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:20:47
(permalink)
You can always send us an email to support@evga.com with the serial number and we can take a look that way as well.
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ThrashZone
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:27:47
(permalink)
PachiMc
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
Hi, The physical damage could be scratches.... and evga has been known to auto reject for cosmetic damages like a scratch on sli pin connector down to surface scratches They are pretty picky so get LOTS of images every angle of the card before buying.
My first build,Case 450D/ ASUS Sabertooth X99/ 5930k with EK mono block / Water loop EK 280p-GTX240 radiators with D5 pump res combo before rads and D5 top after / Trident-Z 3200C14 4x8gb/ EVGA 1000 P2/ EVGA 1080ti FTW3 with EK copper water block. 2nd build,Case D450/ ASUS x299 Prime Deluxe/ i9-7900x delidded with EK mono block/ Trident-Z 3600C16 4x8gb/ Water loop EK-280p-GTX240 radiators with D5 pump-res combo before rads and D5 top after/ EVGA 1200 P2 / Titan Xp with EK water block.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:29:05
(permalink)
ThrashZone
PachiMc
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
Hi,
The physical damage could be scratches.... and evga has been known to auto reject for cosmetic damages like a scratch on sli pin connector down to surface scratches
They are pretty picky so get LOTS of images every angle of the card before buying.
okey but can be physycal inside damage?, bacause the screw have the evga paper, so i cant change the thermal paste without loosing the warranty right ?, outsisde seem good, but i am not sure inside
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:30:20
(permalink)
ThrashZone
PachiMc
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
Hi,
The physical damage could be scratches.... and evga has been known to auto reject for cosmetic damages like a scratch on sli pin connector down to surface scratches
They are pretty picky so get LOTS of images every angle of the card before buying.
what do you think about the oven method? should i try it ? the gpu is not giving signal
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ThrashZone
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:32:13
(permalink)
PachiMc
ThrashZone
PachiMc
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
Hi,
The physical damage could be scratches.... and evga has been known to auto reject for cosmetic damages like a scratch on sli pin connector down to surface scratches
They are pretty picky so get LOTS of images every angle of the card before buying.
okey but can be physycal inside damage?, bacause the screw have the evga paper, so i cant change the thermal paste without loosing the warranty right ?, outsisde seem good, but i am not sure inside
Hi, Although changing doesn't void a warranty they will do a deeper dive if they see it's been opened up.
My first build,Case 450D/ ASUS Sabertooth X99/ 5930k with EK mono block / Water loop EK 280p-GTX240 radiators with D5 pump res combo before rads and D5 top after / Trident-Z 3200C14 4x8gb/ EVGA 1000 P2/ EVGA 1080ti FTW3 with EK copper water block. 2nd build,Case D450/ ASUS x299 Prime Deluxe/ i9-7900x delidded with EK mono block/ Trident-Z 3600C16 4x8gb/ Water loop EK-280p-GTX240 radiators with D5 pump-res combo before rads and D5 top after/ EVGA 1200 P2 / Titan Xp with EK water block.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:33:16
(permalink)
ThrashZone
PachiMc
ThrashZone
PachiMc
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
Hi,
The physical damage could be scratches.... and evga has been known to auto reject for cosmetic damages like a scratch on sli pin connector down to surface scratches
They are pretty picky so get LOTS of images every angle of the card before buying.
okey but can be physycal inside damage?, bacause the screw have the evga paper, so i cant change the thermal paste without loosing the warranty right ?, outsisde seem good, but i am not sure inside
Hi,
Although changing doesn't void a warranty they will do a deeper dive if they see it's been opened up.
o so remove the paper that say evga multiple time of the screw dont avoid the warranty?
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ThrashZone
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:34:33
(permalink)
PachiMc
ThrashZone
PachiMc
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
Hi,
The physical damage could be scratches.... and evga has been known to auto reject for cosmetic damages like a scratch on sli pin connector down to surface scratches
They are pretty picky so get LOTS of images every angle of the card before buying.
what do you think about the oven method? should i try it ? the gpu is not giving signal
Hi, NO If it's rejected it should be sent back to you might be at your expense.
My first build,Case 450D/ ASUS Sabertooth X99/ 5930k with EK mono block / Water loop EK 280p-GTX240 radiators with D5 pump res combo before rads and D5 top after / Trident-Z 3200C14 4x8gb/ EVGA 1000 P2/ EVGA 1080ti FTW3 with EK copper water block. 2nd build,Case D450/ ASUS x299 Prime Deluxe/ i9-7900x delidded with EK mono block/ Trident-Z 3600C16 4x8gb/ Water loop EK-280p-GTX240 radiators with D5 pump-res combo before rads and D5 top after/ EVGA 1200 P2 / Titan Xp with EK water block.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:35:33
(permalink)
ThrashZone
PachiMc
ThrashZone
PachiMc
ThrashZone
PachiMc
i have the invoice, less than 3 years, but how can i know if will be accepted by rma ?
Hi,
As long as you go by evga's shipping date not where it was bought from shipping or sold date if third party purchased and there's no physical damage you shouldn't have any issues.
ty, what is evga shipping date? and if is second hand i cant know if was physical damage right ??
Hi,
The physical damage could be scratches.... and evga has been known to auto reject for cosmetic damages like a scratch on sli pin connector down to surface scratches
They are pretty picky so get LOTS of images every angle of the card before buying.
what do you think about the oven method? should i try it ? the gpu is not giving signal
Hi,
NO
If it's rejected it should be sent back to you might be at your expense.
yes the problem is that cant be rejjejct, i live in argentina and when i sentt my 760 i had to pay the firstt ship, then they pay the return, but if is reject i will lose money, that why i want to make sure that will be accepted or not
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ThrashZone
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:37:47
(permalink)
EVGATech_BennyM
You can always send us an email to support@evga.com with the serial number and we can take a look that way as well.
Hi, At op You'd want to follow this posts instructions asap to get the evga shipping date.
My first build,Case 450D/ ASUS Sabertooth X99/ 5930k with EK mono block / Water loop EK 280p-GTX240 radiators with D5 pump res combo before rads and D5 top after / Trident-Z 3200C14 4x8gb/ EVGA 1000 P2/ EVGA 1080ti FTW3 with EK copper water block. 2nd build,Case D450/ ASUS x299 Prime Deluxe/ i9-7900x delidded with EK mono block/ Trident-Z 3600C16 4x8gb/ Water loop EK-280p-GTX240 radiators with D5 pump-res combo before rads and D5 top after/ EVGA 1200 P2 / Titan Xp with EK water block.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:39:08
(permalink)
ThrashZone
EVGATech_BennyM
You can always send us an email to support@evga.com with the serial number and we can take a look that way as well.
Hi,
At op
You'd want to follow this posts instructions asap to get the evga shipping date.
yes! i am waiting the live chat is faster
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ThrashZone
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:43:57
(permalink)
PachiMc
ThrashZone
EVGATech_BennyM
You can always send us an email to support@evga.com with the serial number and we can take a look that way as well.
Hi,
At op
You'd want to follow this posts instructions asap to get the evga shipping date.
yes! i am waiting the live chat is faster
Hi, Yep probably.
My first build,Case 450D/ ASUS Sabertooth X99/ 5930k with EK mono block / Water loop EK 280p-GTX240 radiators with D5 pump res combo before rads and D5 top after / Trident-Z 3200C14 4x8gb/ EVGA 1000 P2/ EVGA 1080ti FTW3 with EK copper water block. 2nd build,Case D450/ ASUS x299 Prime Deluxe/ i9-7900x delidded with EK mono block/ Trident-Z 3600C16 4x8gb/ Water loop EK-280p-GTX240 radiators with D5 pump-res combo before rads and D5 top after/ EVGA 1200 P2 / Titan Xp with EK water block.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:44:54
(permalink)
ThrashZone
PachiMc
ThrashZone
EVGATech_BennyM
You can always send us an email to support@evga.com with the serial number and we can take a look that way as well.
Hi,
At op
You'd want to follow this posts instructions asap to get the evga shipping date.
yes! i am waiting the live chat is faster
Hi,
Yep probably.
ty, i hope they told me before i send it if it will be accepted or not :)
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ThrashZone
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:45:55
(permalink)
PachiMc
ThrashZone
EVGATech_BennyM
You can always send us an email to support@evga.com with the serial number and we can take a look that way as well.
Hi,
At op
You'd want to follow this posts instructions asap to get the evga shipping date.
yes! i am waiting the live chat is faster
Hi, Take a lot of pictures of the card before shipping it to evga to document the shape it's in for your records ;)
My first build,Case 450D/ ASUS Sabertooth X99/ 5930k with EK mono block / Water loop EK 280p-GTX240 radiators with D5 pump res combo before rads and D5 top after / Trident-Z 3200C14 4x8gb/ EVGA 1000 P2/ EVGA 1080ti FTW3 with EK copper water block. 2nd build,Case D450/ ASUS x299 Prime Deluxe/ i9-7900x delidded with EK mono block/ Trident-Z 3600C16 4x8gb/ Water loop EK-280p-GTX240 radiators with D5 pump-res combo before rads and D5 top after/ EVGA 1200 P2 / Titan Xp with EK water block.
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PachiMc
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 07:46:55
(permalink)
ThrashZone
PachiMc
ThrashZone
EVGATech_BennyM
You can always send us an email to support@evga.com with the serial number and we can take a look that way as well.
Hi,
At op
You'd want to follow this posts instructions asap to get the evga shipping date.
yes! i am waiting the live chat is faster
Hi,
Take a lot of pictures of the card before shipping it to evga to document the shape it's in for your records ;)
okey i will! :D
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Danteazazel
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 08:33:10
(permalink)
They have different numbers now. I as being in England I ring the EU number and at certain times it passes me to the America. This is one of the reasons why I would only buy EVGA cards as their service is exceptional and fast and always very polite
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Sajin
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Re: How can i know if a second hand gpu is on warranty?
2018/09/28 11:32:44
(permalink)
Moving thread to evga warranty questions subsection.
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