Re: Did EVGA change their lifetime warranty this past year or so?
2018/09/18 23:17:55
(permalink)
It's a real shame.
I've gotten nothing but faulty cards continually and due to life and various personal issues, not to mention having to spend time and money w/o a computer which i rely on for my employment, which prevented me from aggressively and constantly spending my time, money, and lost wages getting RMA after RMA until magically one worked.
Of which I had no guarantee, and no way of knowing when/if that'd be. It's really sad to see that a top of the line card doesn't carry a lifetime warranty.
I've been a loyal EVGA customer since 2006 and this has now put a firm and resolute end to that. First their customer service went to crap, and then their RMA department couldn't send an actual working piece of expensive hardware, and then I'm basically told "hey do this, good luck if it doesn't work!"
At least now I can go to another company that offers the same/similar warranty and a better RMA experience that I probably won't need since I've only ever had this many issue with faulty hardware coming from EVGA. Honestly this would be my 5th card with this exact product. Of 5 that I have had in my possession only 1 has worked properly.
I don't know any company that considers a 20% reliability rating good.