EVGA

Need More help with Declined RMA 1070 ftw

Author
michael_9982
New Member
  • Total Posts : 44
  • Reward points : 0
  • Joined: 2008/02/11 14:12:44
  • Status: offline
  • Ribbons : 0
2018/09/05 20:53:18 (permalink)
So short and sweet,
 
been a long time avid supporter of evga because I always know my gear had a solid build and great support I love the tech support when RMA time comes, we all remember the 290 co-op lol
 
Started an RMA for a friend after his card started to roll his box also at normal clock speeds the display shows artifacts also.
the only way to keep the card from locking/artifacting his system is to underclock the video card below normal clocks
 
1 thing to list here is the video card that was declined was previously RMA card that was sent back so we would think this is a different card that he got.
the reason why the RMA was declined was they had said the pci-e slot had damage I will list pic below, now this damage could have happened in testing at facility even before the card was sent to him from the original RMA.
 
I'd like to see if we can get this RMA pushed through because the small chip on the pci riser is a joke. its not a burn or really even effect the use of the card in my bench system after it was returned I looked it over and it works in my system but in fact shows artifacts at normal speeds, granted I didn't get the box rolling but what can we do about this?
 
Thanks.
 
 
-Removed picture of Serial Number. DanielM
post edited by EVGATech_DanielM - 2018/09/05 21:12:18

Attached Image(s)


5820k @ 4.4
evga x99 classified
1080TI FTW3
#1

6 Replies Related Threads

    EVGATech_DanielM
    EVGA Tech Support
    • Total Posts : 1132
    • Reward points : 0
    • Joined: 2017/07/07 19:01:01
    • Status: offline
    • Ribbons : 2
    Re: Need More help with Declined RMA 1070 ftw 2018/09/05 21:13:24 (permalink)
    Hello,

    Thanks for the post. I will be sending an email to senior management concerning the RMA and see if it can be reviewed. Please allow up to 72 hours for some type of contact regarding your RMA. I have removed the picture of the serial number for security reasons, hope you don't mind. 
    #2
    michael_9982
    New Member
    • Total Posts : 44
    • Reward points : 0
    • Joined: 2008/02/11 14:12:44
    • Status: offline
    • Ribbons : 0
    Re: Need More help with Declined RMA 1070 ftw 2018/09/05 21:45:30 (permalink)
    Thanks for the help.

    5820k @ 4.4
    evga x99 classified
    1080TI FTW3
    #3
    michael_9982
    New Member
    • Total Posts : 44
    • Reward points : 0
    • Joined: 2008/02/11 14:12:44
    • Status: offline
    • Ribbons : 0
    Re: Need More help with Declined RMA 1070 ftw 2018/09/18 15:08:29 (permalink)
    i have not gotten a reply. can anyone give me an update?

    5820k @ 4.4
    evga x99 classified
    1080TI FTW3
    #4
    MSim
    Omnipotent Enthusiast
    • Total Posts : 14686
    • Reward points : 0
    • Joined: 2005/05/22 23:13:30
    • Location: Earth
    • Status: offline
    • Ribbons : 38
    Re: Need More help with Declined RMA 1070 ftw 2018/09/19 01:17:45 (permalink)
    Over two weeks is a long time with no reply. Hopefully they take care of you.
     


     
    #5
    bcavnaugh
    The Crunchinator
    • Total Posts : 38977
    • Reward points : 0
    • Joined: 2012/09/18 17:31:18
    • Location: USA Affiliate E5L3CTGE12 Associate 9E88QK5L7811G3H
    • Status: offline
    • Ribbons : 282
    Re: Need More help with Declined RMA 1070 ftw 2018/09/19 11:27:55 (permalink)
    With that Chip on the GPU PCB I would inspect the PCIe Slot for Damage as well.


    Associate Code: 9E88QK5L7811G3H


     
    #6
    EVGATech_DanielM
    EVGA Tech Support
    • Total Posts : 1132
    • Reward points : 0
    • Joined: 2017/07/07 19:01:01
    • Status: offline
    • Ribbons : 2
    Re: Need More help with Declined RMA 1070 ftw 2018/09/19 14:30:49 (permalink)
    Hello,

    I apologize for the delay. I will be contacting you directly today. 
     
     
    #7
    Jump to:
  • Back to Mobile