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What is my issue?

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Btgeneral
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2018/08/02 11:44:47 (permalink)
My 2nd 980 Ti replacement just arrived, and I am experiencing the same issue as last time. First time PC boots just fine, I run a game and after a while my PC shuts off and doesn't want to turn on while the GPU is connected to the PSU. Could the power supply be the issue or am I just really unlucky with these replacements? I did notice a little bit of smoke come out from one of the vents near the GPU name at the top. I had just recently upgraded my mobo thinking my old mobo was dying and I also had to upgrade the RAM and CPU. Also the protective housing came a little loose on the card.
 
OS: Windows 10 Professional 64-bit
 
CPU: Intel i5 8600K @ 3.6 GHz
 
RAM: 16GB DDR4 G.SKILL TridentZ RGB @ 3000 MHz
 
MOBO: ASRock Z370 Extreme4
 
PSU: EVGA SuperNOVA 850 G2 80+ GOLD
post edited by Btgeneral - 2018/08/02 11:46:03

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    Tech_JoseC
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    Re: What is my issue? 2018/08/02 13:06:17 (permalink)
    Hello BTGeneral!
     
    I'm sorry to hear that you are experiencing such issues with your replacement GTX 980 ti graphics card. Please look forward to an email from shortly and we will come up with a resolution soon! 
     
    -Jose C. 
    #2
    Cool GTX
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    Re: What is my issue? 2018/08/02 13:16:20 (permalink)
    I'd test the PSU just to be sure.  
     
    FAQ ID # 59582 How do I test my power supply?
     
    FAQ ID # 59665  ATX voltage tolerances
     
    How old is PSU and is it under warranty ?
     
    If it is under warranty maybe the Mfg will test it for you

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    Btgeneral
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    Re: What is my issue? 2018/08/02 14:49:37 (permalink)
    Cool GTX
    I'd test the PSU just to be sure.  
     
    FAQ ID # 59582 How do I test my power supply?
     
    FAQ ID # 59665  ATX voltage tolerances
     
    How old is PSU and is it under warranty ?
     
    If it is under warranty maybe the Mfg will test it for you




    I bought the PSU in 2015 at the same time as my original 980 Ti. I believe it has 10 years warranty according to what it says on the EVGA warranty page. Mine is a 220-G2-0850-XR.
    "10 Year Standard Limited Warranty Product Suffixes: -X0, -X1, -X2, -X3, -X4, -X5, -X6, -X7, -X8, -X9, -XR"
    #4
    Cool GTX
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    Re: What is my issue? 2018/08/02 17:24:22 (permalink)
    You are using the cables that came with the PSU when it was new ?
     
    Card was still locked into the PCIe slot when you removed it ?
     
    PSU was unplugged and discharged when installing / removing items from MB ?

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    Btgeneral
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    Re: What is my issue? 2018/08/02 17:32:28 (permalink)
    Cool GTX
    You are using the cables that came with the PSU when it was new ?
     
    Card was still locked into the PCIe slot when you removed it ?
     
    PSU was unplugged and discharged when installing / removing items from MB ?




    1. Yes
    2. The PC was off and I unplugged the power cable from my PSU then I removed the GPU.
    3. Yes, I flick off the power switch and unplug the power cable.
    post edited by Btgeneral - 2018/08/02 17:34:36
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    Sajin
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    Re: What is my issue? 2018/08/02 21:37:09 (permalink)
    Test the card in another pc.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    Btgeneral
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    Re: What is my issue? 2018/08/02 21:39:27 (permalink)
    Sajin
    Test the card in another pc.


    Not possible. With my first RMA'd card I tested it on my old mobo and on my new one but no go.
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