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(AU Store) Can't pay RMA collateral due to 'error 17'

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Peach_Travis
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2018/07/19 18:27:05 (permalink)
So my advanced RMA got moved forward to the point where I'm suppose to handover the collateral in order to get my replacement 1080 shipped out. That was literally two days ago. 
 
Since then I've tried maybe 100 times to submit my credit card info, but always receive an error 17 during 'step 2' of the process. This is consistent across multiple browsers, computers, operating systems and internet connections, so please don't tell me to try any of that.
 
The error message is specifically "The request from xxx.xxx.x.xxx at 2018-07-19 11:17:31 GMT for the URL /checkout/au/ecrevieworder.aspx cannot be served due to error 17 on the host secure.evga.com." 
 
This is the same error message which prevented me from submitting a support ticket in the first place. Current my support ticket and my email to customer service are being ignored. I'm not unreasonable, I understand that sometimes these things are outside of the EVGA employees control. But two days is pretty much the limit of my patience which this issue.
 
Anyway, does anyone else have experience with this? I don't think I've ever struggled this much to give someone money before.
#1

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    XrayMan
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 18:41:08 (permalink)
     
    Moved to the Warranty section.

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    Peach_Travis
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 18:48:19 (permalink)
    I did a search for similar posts in the past, and they got by in the general discussion section. So I just went with that.
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    XrayMan
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 19:01:02 (permalink)
     
    Sorry. Just used to moving these to Warranty section. I'll try to find someone to help.

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    XrayMan
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 19:10:26 (permalink)
     
    Ok please do the following:
     
     
    "Start a support ticket at AU.EVGA.com > Service > Support Ticket so that the Taiwan IT team can examine any issues on the back end."

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    Peach_Travis
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 19:25:13 (permalink)
    After fighting through a bunch of error 17s, I finally got the ticket sent out. Now we wait.
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    XrayMan
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 19:43:51 (permalink)
    Peach_Travis
    After fighting through a bunch of error 17s, I finally got the ticket sent out. Now we wait.




    Ok. Let us know what happens.

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    EVGATech_MattM
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 22:59:49 (permalink)
    I apologize for the inconvenience and the payment system issue has been resolved. Please try again and if you have any issues clear your browser cache and cookies and try again to eliminate any old site code from your browser cache.
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    Peach_Travis
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/19 23:14:00 (permalink)
    Just got a response to my support ticket with a link that took me directly to where I needed to go. Still waiting for it to update on the RMA status page, but the collateral has been paid, so we're good to go.
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    XrayMan
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    Re: (AU Store) Can't pay RMA collateral due to 'error 17' 2018/07/20 19:05:14 (permalink)
    Peach_Travis
    Just got a response to my support ticket with a link that took me directly to where I needed to go. Still waiting for it to update on the RMA status page, but the collateral has been paid, so we're good to go.




    Awesome!       

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    #10
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