RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Hi,
All of games and Bench programs random crashing! I tried 3 different drivers, set VGA to defaults but nothing help! Start gaming and after 5-8 minutes the game crashing! Start benchmarking with Superposition and after 5sec crashing! What can i do?
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102311
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: offline
- Ribbons : 84
Re: FTW3 random crash
2018/06/17 04:10:41
(permalink)
☼ Best Answerby RazoR84 2018/06/17 04:28:23
To assist you further please list all of your system specs to include model and make of PSU.
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 04:30:24
(permalink)
i7 6700k CPU Asus Strix Z270G Gaming MoBo 16GB DDR4 2133MHz Kingston RAM 2x256GB SSD Seasonic Focus+ 750Gold PSU I was tested the memory with memtest86 at all night, no errors Tested the cpu with IBT 20 round, no error Benchmarking the vga with Superposition and crash after 5 sec
post edited by RazoR84 - 2018/06/17 04:32:33
|
rjohnson11
EVGA Forum Moderator
- Total Posts : 102311
- Reward points : 0
- Joined: 2004/10/05 12:44:35
- Location: Netherlands
- Status: offline
- Ribbons : 84
Re: FTW3 random crash
2018/06/17 04:38:06
(permalink)
Do you have the capability of trying this video card in another PC? If it fails there as well then you would need an RMA.
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 04:44:03
(permalink)
Maybe...
Oh, its not sounds good!
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 05:30:09
(permalink)
How is the RMA working?
What is the different between Standard and Advanced RMA?
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: FTW3 random crash
2018/06/17 13:41:09
(permalink)
See if #3 listed here fixes the issue or not.
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 13:53:53
(permalink)
Hello Sajin,
I tried Debug Mode but crashing again while benchmarking with Superposition with stock clocks.
Can I RMA the card? Or what can I do?
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: FTW3 random crash
2018/06/17 14:15:33
(permalink)
Can you describe the type of crashing you're experiencing?
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 14:22:51
(permalink)
While gaming with Ubisoft games the screen freezing and game stop running, back to desktop and pop up the "Oh no, the game is crashing!" message.
While with Steam game the screen freezing and "Not responding" message.
When bench with Superposition sreen freezing and i got "Benchmark crash" message.
|
JacobB
SSC Member
- Total Posts : 522
- Reward points : 0
- Joined: 2018/01/15 17:45:23
- Location: Brea, CA
- Status: offline
- Ribbons : 3
Re: FTW3 random crash
2018/06/17 14:25:38
(permalink)
RazoR84
Hello Sajin,
I tried Debug Mode but crashing again while benchmarking with Superposition with stock clocks.
Can I RMA the card? Or what can I do?
Hello, When you say that the system is crashing, would you say this is more like a sudden loss of power, or more similar to a program / system crash or a BSoD error? Additionally, I would recommend ensuring that you do not have nay overclocks set to the GPU, CPU, or RAM, as this can cause instabilities which can result in crashes. Additionally, you can find information on the differences for the Cross-Ship and Standard RMAs here: -Jacob B.
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 14:25:45
(permalink)
JacoB, Every hardver going on stock clock and settings now! I tested the memorys with memtest86 at 10 hours long, i tested the cpu with 20 rounds IBT and no errors! When i was tried to test the vga with Superposition i got crash after 5-10sec, so i dont think the problem is not my psu or cpu or memory! Only the game/benchmark crashing, the system is working well.
post edited by RazoR84 - 2018/06/17 14:29:02
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: FTW3 random crash
2018/06/17 14:27:57
(permalink)
Sometimes debug mode doesn't underclock the card enough to make it stable. Try #4 now.
|
JacobB
SSC Member
- Total Posts : 522
- Reward points : 0
- Joined: 2018/01/15 17:45:23
- Location: Brea, CA
- Status: offline
- Ribbons : 3
Re: FTW3 random crash
2018/06/17 14:29:07
(permalink)
RazoR84
Every hardver going on stock clock and settings now!
I tested the memorys with memtest86 at 10 hours long, i tested the cpu with 20 rounds IBT and no errors!
When i was tried to test the vga with Superposition i got crash after 5-10sec, so i dont think the problem is my psu or cpu or memory!
Hello, Have you been able to test the card in either another system, or in another PCI-e slot to rule out the possibility of the PCI-e slot being the issue? How long have you had this card for? -Jacob B.
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 14:33:30
(permalink)
EVGATech_JacobB
RazoR84
Every hardver going on stock clock and settings now!
I tested the memorys with memtest86 at 10 hours long, i tested the cpu with 20 rounds IBT and no errors!
When i was tried to test the vga with Superposition i got crash after 5-10sec, so i dont think the problem is my psu or cpu or memory!
Hello,
Have you been able to test the card in either another system, or in another PCI-e slot to rule out the possibility of the PCI-e slot being the issue? How long have you had this card for?
-Jacob B.
I was tested the card in another PC at today afternoon and same things happened, games crashing after 5-10min, bench crashing after 5-10 sec. I bought this card at January.
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: FTW3 random crash
2018/06/17 14:34:18
(permalink)
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 14:35:13
(permalink)
Sajin
Sometimes debug mode doesn't underclock the card enough to make it stable. Try #4 now.
I think when i need to underclock a vga to work well, its a warranty problem....
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 14:37:12
(permalink)
What is the next step? Write to the Tech Support? Or just start a new RMA?
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: FTW3 random crash
2018/06/17 14:38:54
(permalink)
Yes, contact support to get an rma number then start the rma.
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/17 14:40:07
(permalink)
Sajin
Yes, contact support to get an rma number then start the rma.
OK, thank you very much for your help!
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: FTW3 random crash
2018/06/17 14:40:50
(permalink)
No problem. 
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/18 02:26:25
(permalink)
EVGATech_JacobB
RazoR84
Every hardver going on stock clock and settings now!
I tested the memorys with memtest86 at 10 hours long, i tested the cpu with 20 rounds IBT and no errors!
When i was tried to test the vga with Superposition i got crash after 5-10sec, so i dont think the problem is my psu or cpu or memory!
Hello,
Have you been able to test the card in either another system, or in another PCI-e slot to rule out the possibility of the PCI-e slot being the issue? How long have you had this card for?
-Jacob B.
Dear JacobB, Can I start a new RMA? I wrote to the Tech Support yesterday but a cant get answer! Or what is the next step?
|
Sajin
EVGA Forum Moderator
- Total Posts : 49168
- Reward points : 0
- Joined: 2010/06/07 21:11:51
- Location: Texas, USA.
- Status: offline
- Ribbons : 199
Re: FTW3 random crash
2018/06/18 12:55:37
(permalink)
Call them on the phone for a faster response.
|
RazoR84
New Member
- Total Posts : 47
- Reward points : 0
- Joined: 2016/10/15 05:09:33
- Status: offline
- Ribbons : 0
Re: FTW3 random crash
2018/06/18 12:57:49
(permalink)
Little update:
When the debug mode is on after restart the pc its seems everything is ok, but after debug mode off the crash coming again when start the benchmark!
|