Tfarcraw
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2017/12/17 18:55:40
- Status: offline
- Ribbons : 0
My SC17 laptop was running very hot (45C+ idle) so I RMA'd it. I got an email saying that it had been received on June 8. That email said that it would be shipped within 3-5 business days and that I would receive another email notifying me of when that happened. It's definitely been 5 business days now. I wouldn't normally be so concerned about this, but in a few days I'm leaving to go halfway across the world for a month and I'd really like to have my laptop for that.
Is it common to experience longer wait times than stated by EVGA?
|
fetterEsel
iCX Member
- Total Posts : 264
- Reward points : 0
- Joined: 2017/12/17 18:06:05
- Status: offline
- Ribbons : 1
Re: RMA Taking Too Long
2018/06/16 09:35:45
(permalink)
I’m worried about my RMa too. I leave on the 23rd for vacation and I need my laptop back by the 22nd at the latest. Wednesday would be the 5th business day for me and I paid for two day air shipping to get it by Friday. It’s been several days for me too and I’m hoping it’ll ship by monday or Tuesday for me. I need my laptop back :/
|
fetterEsel
iCX Member
- Total Posts : 264
- Reward points : 0
- Joined: 2017/12/17 18:06:05
- Status: offline
- Ribbons : 1
Re: RMA Taking Too Long
2018/06/16 09:45:27
(permalink)
EVGATech_AndrewA
According to my records it was just received on the 13th which was two business days ago and our shipping department doesn't operate on the weekend so Monday would be the third business day, which normally we would send out your RMA back to you. If it doesn't show that it has been shipped on on Monday evening then give our Customer Service a call at 888-881-3842 to see if there are any updates on when it will be shipped out.
Thank you very much for your reassuring answer! Reason why I love EVGA. I’ll keep recommending you guys to friends and family log as service stays solid for all products.
|
Tfarcraw
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2017/12/17 18:55:40
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/16 09:59:19
(permalink)
Thanks for the reply. It seems my account is unable to send PMs currently. I'm not sure why. Is there another way I can get that number to you?
|
Tfarcraw
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2017/12/17 18:55:40
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/16 14:00:17
(permalink)
EVGATech_AndrewA
I do apologize for the delay on your RMA. Can you PM me your RMA number and I can look into this and see if I can find any updates for you?
So is alright for me to post my number here, or must I privately contact you with the number? As I said earlier, I cannot yet PM, so if it must be sent privately what alternate means can I use to send it?
|
Cool GTX
EVGA Forum Moderator
- Total Posts : 30983
- Reward points : 0
- Joined: 2010/12/12 14:22:25
- Location: Folding for the Greater Good
- Status: offline
- Ribbons : 122
Re: RMA Taking Too Long
2018/06/16 14:22:43
(permalink)
Tfarcraw
EVGATech_AndrewA
I do apologize for the delay on your RMA. Can you PM me your RMA number and I can look into this and see if I can find any updates for you?
So is alright for me to post my number here, or must I privately contact you with the number? As I said earlier, I cannot yet PM, so if it must be sent privately what alternate means can I use to send it?
Correct, sending PM is not available to new members I believe there is a 10 post minimum before you'll be able to send PM https://www.evga.com/about/contactus/ EVGATech_AndrewA may be able to send an email ---> to the email address you used for your EVGA account
|
Tfarcraw
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2017/12/17 18:55:40
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/16 15:50:40
(permalink)
Thanks, I'll do that.
Just one more question: How long will it take for the laptop to ship to me once it finishes processing? I planned a few things around this - I'm traveling very far away very soon and I really need my laptop. It's extremely important that I get it quickly.
|
Tfarcraw
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2017/12/17 18:55:40
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/16 17:27:59
(permalink)
That would be absolutely amazing if you could do that - it is extremely important that this laptop arrive quickly.
|
Hoggle
EVGA Forum Moderator
- Total Posts : 10101
- Reward points : 0
- Joined: 2003/10/13 22:10:45
- Location: Eugene, OR
- Status: offline
- Ribbons : 4
Re: RMA Taking Too Long
2018/06/16 17:49:03
(permalink)
While not ideal also keep in mind things like hold for pick up and services like that if you will be out of town for a delivery. I have had a couple things I have had to have held for a few days while I was traveling.
|
Tfarcraw
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2017/12/17 18:55:40
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/16 19:29:07
(permalink)
Yeah, I had briefly considered that, but I'll be gone for over a month. I do wonder though if I can get it shipped to where I'll be for a while rather than having it shipped to my house.
|
fetterEsel
iCX Member
- Total Posts : 264
- Reward points : 0
- Joined: 2017/12/17 18:06:05
- Status: offline
- Ribbons : 1
Re: RMA Taking Too Long
2018/06/18 12:28:24
(permalink)
|
mbryant25
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2018/05/22 20:59:29
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/18 13:37:33
(permalink)
Tfarcraw
Yeah, I had briefly considered that, but I'll be gone for over a month. I do wonder though if I can get it shipped to where I'll be for a while rather than having it shipped to my house.
Did you ever get an update about your RMA? I have an RMA that was received on 6/11 and its still pending. It's hard not having a laptop. :(
|
EVGA_Thomas123 
Superclocked Member
- Total Posts : 150
- Reward points : 0
- Joined: 2017/06/05 00:00:00
- Location: EVGA
- Status: offline
- Ribbons : 1
Re: RMA Taking Too Long
2018/06/18 14:33:53
(permalink)
Hello Mbryant25,
I'm sorry to hear that you're having this issue with your RMA. I have your account information and will contact you shortly for a follow-up via email. I do apologize about the inconveniences that you're receiving.
Regards,
Thomas N.
|
Tfarcraw
New Member
- Total Posts : 9
- Reward points : 0
- Joined: 2017/12/17 18:55:40
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/18 19:40:18
(permalink)
fetterEsel
Any update on your rma?
mbryant25
Tfarcraw
Yeah, I had briefly considered that, but I'll be gone for over a month. I do wonder though if I can get it shipped to where I'll be for a while rather than having it shipped to my house.
Did you ever get an update about your RMA? I have an RMA that was received on 6/11 and its still pending. It's hard not having a laptop. :(
I did get an update! I called the support number provided (888-881-3842) and spoke to somebody who told me it would ship tonight. I checked my email, and the laptop has been sent to me and will arrive in time.
|
fetterEsel
iCX Member
- Total Posts : 264
- Reward points : 0
- Joined: 2017/12/17 18:06:05
- Status: offline
- Ribbons : 1
Re: RMA Taking Too Long
2018/06/18 22:51:44
(permalink)
My laptop rma shipped out tonight as well. I’m relieved I don’t have to stress about it now. Thank you EVGA.
|
mbryant25
New Member
- Total Posts : 12
- Reward points : 0
- Joined: 2018/05/22 20:59:29
- Status: offline
- Ribbons : 0
Re: RMA Taking Too Long
2018/06/19 05:11:53
(permalink)
Same. Mine shipped out last night as well.
|
EVGA_Thomas123
Superclocked Member
- Total Posts : 150
- Reward points : 0
- Joined: 2017/06/05 00:00:00
- Location: EVGA
- Status: offline
- Ribbons : 1
Re: RMA Taking Too Long
2018/06/20 06:18:02
(permalink)
Glad to hear that everyone's sorted out!  , feel free to PM if you guys have any further issues
|