Re: Issue Resolved / Corrected by EVGA : 970 warranty / fan issue
2018/06/01 08:28:22
(permalink)
I know since I bought the card in 2017, that doesn't make my warranty good until 2020. The purchase date on the card was in 2016 though. Overall something as simple as a fan is not a quick and easy fix since they are proprietary and use two fans on one connector. I made sure nothing was lose no matter what I do the card sounds like a jet taking off and gets hot quickly. The one fan that has failed was making some noise here and there, and I ignored it since it came and went. I decided to make a ticket to try and get it repaired (was not aware repairs no longer were happening since 2017). At the time when I bought the card second hand everything I had read and heard just isn't lining up to what the situation actually is. As a second hand purchaser I also have no way of knowing the "ship date" nor would the seller I got it from. This is one of the few cards I have bought second hand and based off everything I have heard and read about EVGA I didn't have concerns about the warranty. Perhaps that is my mistake. I understand there are policies but even when I called the experience over the phone was far from pleasant. I did send a follow up email to you Daniel. I honestly have no idea if there is anything that can be done, but getting treated like a lower than 2nd rate customer and dismissed and my follow up ticket / question just closed without a follow up ("This ticket is closed by Management" is the only notation if i looked in question history) is pretty disappointing.