bsem89
What's the big deal? Evga is known for their customer support. Send it in to have them fix it. Yeah its frustrating but it's not like they are gonna just do nothing.

Great reply

At or near 95C-100C is not unexpected when using the laptop at a gaming or CPU stressed load for extended periods of time. The system will attempt to run the CPU at fairly high voltages, this can allow higher clocks unless thermal concerns require this to lower. I am not aware of any thin and light system that does not thermal throttle when under extended CPU or gaming loads, that is the nature of a portable machine, it is not a desktop (if you do not believe me, NotebookCheck does very good thermal testing on all laptop reviews). I used to use a series of laptops for CPU rendering in Blender (back in the days long before Cycles and CUDA acceleration) of the 5 laptops I used for this all reached and stayed at 100C for over 1000 hours, all of the systems still work (though two I have not turned on in at least a year). Laptop thermal perceptions and desktop ones are very different. If you want to lower it, re-pasting it is not likely to help (unless you go liquid metal and we certainly do not recommend that), using some of the Intel tools to lower the CPU voltage it may be possible to reach a happy middle-ground were temperature does not require throttling and the CPU has enough voltage to remain stable at higher frequencies. If your CPU is running at or near boost speed, even if it is running 95C+, then it is running near to ideally. Note, I use SC15, SC17 and other gaming laptops (I will not state names as that is not appropriate for a representative of a competing manufacturer) and I can state that they all behave the same.

Zerocool101 has been having these issues ever since he first bought the laptop, seen in this topic as well:
 
https://forums.evga.com/EVGA-SC15-CPU-HOT-m2835699.aspx
 
Operating at 90+ degrees running nothing but Steam. It's one thing to be at 90+ degrees with full CPU and GPU utilization but, when you're thermal throttling while updating games, that's i9 Macbook levels of inexcusable. This isn't as simple as an inadequate cooling system - the laptop is faulty and it's been sent in and returned in the same condition. This especially concerns me because one of my fans is starting to slightly chatter at low RPMs and worried it will be returned in worse condition if I sent it in to EVGA. I'm putting it off as long as I can for now.
 
Previous customer service went smoothly for me with a replaced power brick, however.