WeGone
They admitted over the phone they would send a new kit, but had changed there minds to just parts if they could find them. It will be hard to sell just the pump/radiator and fan without the kit. If you do a search here there were many issues with the original kit and was why they discontinued it and it was replaced with the newer kit.
 
I realize no one here can help, just hoping others will learn something about what they claim are accessory items  even thou these parts are a part of the kit and not listed as accessory's in the kit. At this point I my have no option but except the loss. and look for a true water block to add to my loop.  

the_Scarlet_one
No, you aren’t a service tech, but you can read. The issue is usually the pump. If backplates were shorting it wouldn’t matter what cooler was attached.

It’s good to hear they are sending a new kit this time. In the future, follow the RMA instructions verbatim. Why, because the RMA department inspects the old items, they do NOTrepair anything, they grab a replacement, and send it out.

When they grab the replacement, they only send back the piece being replaced, not a whole kit typically. You can justify it however you want. But the instructions were in front of you and you acknowledge that you didn’t follow them. This is a learning experience and fault cannot be placed on anyone else, ever. Always follow the instructions verbatim. If you feel like you need clarification because you don’t understand something, Stop... email the company, get clarification. Follow what they tell you. If they stress to follow the instructions, then do that, don’t blame anyone else if you read them, ignore them, and then get bad results.

the_Scarlet_one

WeGone
Ok so I understand this was all my fault for following the phone advice of the tech I had been working with for many weeks.
Does this satisfy your need to belittle me for following thur with what I perceived they wanted me to return regardless of what the RMA said. 
 
If the parts that are included in a kit are accessory's  Why sell it as a kit? May they should state we are also including all these extra installation parts as accessory's. 
 

Follow the instructions. That isn’t belittling. Get over it. Learn from it.

MSim
Call evga and ask to speak to a supervisor about this issue. They should be understanding about this, sometimes customers get confused on what not to send in.  If the supervisor gives you the run around, email Chrisb@evga.com  to report the poor customer service. 
 

MvdL79
Didn't post in a very long time, because simply I am buying less computer components nowadays (unlike before). Actually started to have some more spare time, so recently purchased several products once again and mainly EVGA.

I was under the impression that EVGA was the same bad ass company of a few years ago. But, boy was I wrong. My GTX 1080 Ti stopped working (purchased earlier this year) and created a support ticket. This already took several days to be answered. The RMA acceptance even took longer.

And just an hour ago, I received an email that they said that the screws were hold together by some glue? Really? As you might understand I send back a furious message if this was some kind of joke. I didn't think it was funny. But maybe there are some jokers working at EVGA nowadays?

Anyways, depending on the outcome, this might be the last time I bought an EVGA product in general. Nor will I recommend anyone anymore to buy EVGA. Sorry, but I really don't know what changed at EVGA. It used to be an excellent company which didn't provide problems at any time and emails/support tickets were answered always fast. Seems the complete opposite nowadays.

I am starting to read a lot of horror stories as of late about EVGA. Maybe because I started to dive into it. But for example take the (unbiased) thread on Overclock (called "EVGA Now Rejecting RMA for SLI or PCI-E Finger / Connector Wear"). Oh my... Such kind of stories were never to be found about EVGA just a couple of years ago.

Kinda makes me sad, because EVGA was special because of it's excellent service. But as it now appears, it's just another one in the bunch.

As it turns out now, it would have been faster to deal with. Amazon doesn't make a fuss, but I took notice of the "nice" blue card in the box stating "Do not return the card to the store".
Blah, blah, blah.

I alwasy fancied EVGA products and even thought about getting one of their new cases, but I will hold back on that one, given my current experience obviously.

Guess I will be screwed as well. Oh well. If I ever get the card back, I will just send it back to Amazon and let them replace it, as I should have done the first place.
But if this happens, I will for sure never buy an EVGA product again! I have learned my lesson (money down the drain).

But maybe I am mistaken, who knows. But I am getting kinda angry about how things are going currently; support tickets being answered taking a long time. RMA taking a long time and now this BS. Always use Amazon nowadays. EVGA isn't what it used to be.... Clearly.

//edit

Just noticed how long I have been a forum member (2008) and been an EVGA customer way before that.
And this is the treatment you get? Shame on you EVGA!

WeGone
I have RMAed many things over the past 28+ years building PC's to this point they all wanted everything back and sent a replacement. 

WeGone
WOW Learn to read post #16 I said it was my fault for misinterpreting what an EVGA phone tech told me. So if you guys are going to continue to call me me an idiot do so..