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1080ti FTW3 and warranty issues

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demiro86
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2018/04/04 06:41:15 (permalink)
Good morning
I bought a 1080 ti o FTW3 in amazon on 7 September 2017.
until a few weeks ago no problem.
Then I start to have problems turning on / off the monitor I had then: a PG278Q.
I tried a new power supply to the pc,
I tried a new power supply to the monitor
I tried a new DP cable
I tried a new UPS (APC 1400VA)
I even changed my monitor by switching to a PG348Q.
nothing...
this is the problem that manifests itself:
 

I requested assistance directly from EVGA and on 03/22/2018 EVGA receives my 1080ti in Germany.
since then they continue to find any possible excuse not to send me a similar product / new / replacement / that is from EVGA
 
Up to now the assistance EVGA (which I have had in the past to try with exceptional speed) does not give me any statement and continues to postpone the shipment of my replacement product.
We are talking about a € 1000 GPU, not € 50.
Why do I have to wait so long?
 
thanks
post edited by demiro86 - 2018/04/04 06:42:33
#1

8 Replies Related Threads

    Sajin
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    Re: 1080ti FTW3 and warranty issues 2018/04/04 11:02:46 (permalink)
    EVGA may be low on rma stock.
    #2
    demiro86
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    Re: 1080ti FTW3 and warranty issues 2018/04/04 11:12:12 (permalink)
    maybe. but when a RMA number is given to me, the problem is no longer mine.
    If there had been an answer like:
    "We accept the RMA but we do not have the exchange rate available today and we will let you know when there will be a chance again."
    At that point I would not have even sent the GPU. Now I find myself unable to work!
    #3
    Sajin
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    Re: 1080ti FTW3 and warranty issues 2018/04/04 11:43:10 (permalink)
    demiro86
    Now I find myself unable to work!

    Does your cpu have an integrated gpu? If yes, you could use that in the meantime. 
    #4
    demiro86
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    Re: 1080ti FTW3 and warranty issues 2018/04/04 11:49:57 (permalink)
    Sajin
    demiro86
    Now I find myself unable to work!

    Does your cpu have an integrated gpu? If yes, you could use that in the meantime. 


     
     
    I need power.
    I am a civil engineer and I use CAD. plus I'm an amateur videomaker as a second job.
    How could I work?
    #5
    Sajin
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    Re: 1080ti FTW3 and warranty issues 2018/04/04 11:51:19 (permalink)
    Oh, ok. Surprised you don't have a backup gpu.
    #6
    demiro86
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    Re: 1080ti FTW3 and warranty issues 2018/04/04 11:53:03 (permalink)
    Sajin
    Oh, ok. Surprised you don't have a backup gpu.


    in fact I'm working with a macbook 13 "retina mid 2014.
    but you can well understand that it is practically useless.
    After this, of course I'll have to get a backup workstation.
    But now I have to solve this
    #7
    _JeffP
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    Re: 1080ti FTW3 and warranty issues 2018/04/06 21:14:37 (permalink)
    Hello,
     
    EU RMAs are processed in a different way than US and as such they do take longer to get approved. I apologize for any inconvenience. 

    Everything is security. 
    #8
    demiro86
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    Re: 1080ti FTW3 and warranty issues 2018/04/07 00:42:48 (permalink)
    Your are welcome. Evga is the top and justifies the fact that I solved everything by email speaking privately with an evga member who offered me ftw3 élite gaming Black in return.
    I am increasingly convinced that EVGA is a brand of excellence
    #9
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