Breakthecycle2
So here is the UPDATE. After offering a 5% discount..FIVE PERCENT on a new replacement card and me sending a response. I have not heard back from Jaeson Wilda, now going on 4 days. I have filed a complaint with the BBB (yes for the most part it won't do anything, however, if more people compain, they will 100% do something). After sending numerous tweets to EVGA, somehow Newegg got involved ( the 4 cards I purchased were from them). In one day, they have done more for me than EVGA. They are aware of the "chipped PCB" and as a one time courtesy - Something EVGA SHOULD BE offering to me and anyone else that has spent a ton of money on their products, and appear to be accepting the card back and offering a replacement or store credit. They even gave me paid shipping label so I wouldn't have to pay for shipping again. I'm not 100% sold this is going to go as easy as it seems, but it's a start and took ONE DAY. 
 
Here is a pic of the damage. EVGA claims this was the cause of the "smoking and sparking" which is 100% BS. The chip doesn't extend to the contact points at all. They never once tried to determine the actual cause of this. They pulled out every single stop they could, to NOT do the right thing here.
 

bcavnaugh
I Covered your Serial Number. 2 Days as the Weekends are not part of the Work Day.
Bummer,  "chipped PCB" is still Damage to the PCB, the "smoking and sparking" would have been under the Back Plate.
But it also looks like you are missing a Screw as well and even some stripped out screws.
Do you have a Photo of your Card Showing No Chip or Damage Before you sent it in for your RMA?
 

bcavnaugh
I Covered your Serial Number. 2 Days as the Weekends are not part of the Work Day.
Bummer,  "chipped PCB" is still Damage to the PCB, the "smoking and sparking" would have been under the Back Plate.
But it also looks like you are missing a Screw as well and even some stripped out screws.
Do you have a Photo of your Card Showing No Chip or Damage Before you sent it in for your RMA?

bcavnaugh
 
With All Due Respect MSim
You just have to find something to complain about or a dog word I cannot post.
It is a Best Practice here on the Forum Not to Post your Serial Numbers of your EVGA Products on a Public Website.
You seem to have it in for EVGA for your Own Reason and Sometime you do to Forum Members as Well.
This is Now the 3rd Time you have Trolled Me about Posting Serial Numbers here on the Forum.
I have my way you have your way, leave us alone with our ways.
I am Not EVGA I am Not Here to Bash EVGA or Put down any Forum Member for Working and Helping Out Forum Members.
I think it might be time to Stop Badgering Forum Members as well as EVGA here on EVGA's Forum.
 
 

the_Scarlet_one
Personal Information - Do not post personal information (i.e. Product Serial Numbers, addresses, phone numbers, passwords, personal identification numbers, images) or any other information considered private without the express permission of the individual. This is to protect both the poster and the person who's information is revealed.

Whether you believe people will try to abuse serial numbers or not, it is explicitly wrote directly into the terms of service not to post them. If anyone has issues with someone trying to assist in correcting this, take it up with EVGA management and get it changed, otherwise you are wasting your time telling them not to cover up someone else’s serial number.

MSim, I agree no one will do anything with it, but BCav is correct in trying to help. This rule isn’t obscure, or hidden, or misleading... it is a direct rule that is easily understood and extremely hard to take out of context.

https://forums.evga.com/E...erms-of-Use-m4682.aspx

Even if the card is now out of warranty because of the damage, no matter how it happened or who caused it, the rules doesn’t change.

MSim
You failed to fully understand the rule you posted. without the express permission of the individual.  It was the OP who posted the image with the Serial Number, not some random member.    

JalenJade
I may be new here but why are you still here Msim? You just like to antagonize from the looks of things, you switch back and forth on if you're attacking or defending EVGA?
 
I've never sent expensive hardware anywhere without photos, be it a glass, a computer part or a book because if something happens in shipping it's easier to fight the insurance with photos.

Sajin
Serial numbers shouldn't be posted on the forums. Mikoulyak had an rma started on one of his products after showing his serial number in the forums.

EVGATech_JaesonW
Hello Breakthecycle2,
 
My apologies for the delay responding to your email. I was just working on a reply to your last email when you posted. I've responded now, again my sincerest apologies for the delay!

Breakthecycle2

mike406
@bcavnaugh your post confronting MSim derails this thread - something you often make clear to other users when they do it. I remember when I and XrayMan posted something small in your thread that was slightly off topic and you threw a fit over it. You should probably follow your own advice. 
 
@Breakthecycle2 are those photos you linked ones you took yourself BEFORE sending the card out? Or were these provided by EVGA? Or did you take them after receiving it back? It matters because since it is clearly missing a screw, it means that someone took it apart at some point and put it back together. That same individual could have scraped the PCIe contact area on accident causing that little "chunk" to be missing. However, looking at it - it should not have caused sparking as there doesn't seem to be any damage to the contact pins themselves. The damage looks entirely on the area that extends beyond those contact points.
 
 
 

@mike406, these photos are from EVAG. There were three screws at the bottom of the box when I got it back. They "fell" out, but how? And you are 100% correct, there is ZERO damage on the contact point themselves. None. There is no way that "chip" would cause sparking.