hatez
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As i watch this situation unfold for my friend who just wanted his GPU repaired i can't help but wonder if you guys are aware of this situation. The shop was suppose to act as a middle man not hold the GPU for ransom over a bad review. card owner direct contact: gab_pare live.ca attached image is a screen cap of an email sent to owner from the store after a bad review of the situation appeared on google. The store is named ordivert Rma 5421171212076887
post edited by hatez - 2018/02/10 21:09:37
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GTXJackBauer
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Re: weird way to treat a customer.
2018/02/10 21:34:17
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That's doesn't look right and possibly sounds like blackmailing. If so, legal action should be thought of and or taken. Again, don't know the full story or understand it. I think you might be missing key information or just explain to us from start to finish what was going on. Is there a language barrier since the grammar isn't necessarily on point. lol Because of this, certain things could be taken out of context. We need a clear explanation.
post edited by GTXJackBauer - 2018/02/10 21:37:27
Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases: LMD3DNZM9LGK8GJ
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bcavnaugh
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Re: weird way to treat a customer.
2018/02/10 21:40:45
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Not really enough information here as well. https://www.reddit.com/r/nvidia/comments/7wifs5/has_evgas_previous_track_record_for_a_customer/ Has EVGA's previous track record for A+ Customer Support gone down the tubes or am I just unlucky? ( self.nvidia) submitted 1 day ago by djcetraRMA 5421171212076887. Geforce 1080 Founders Edition taking 2 months to get a card back, is this the new norm? There was some negligence on behalf of the store owner in which the product was purchased over some 10$ parts etc. But how does something so insignificant turn into a person not having a video card for 2 months? Excuses about the Holidays, this , that whatever. Video Cards are like cars, their worth degrades over time (yeh i know the gpu shortage makes more demand vs the worth right now) but by the time this card comes back the 2080 will be released. Anyone else find this just completely unacceptable? Everything has been paid for and a new promise every week that the card will be delivered. At this point, why not just give another card and ship it out or give an upgrade to a TI, whatever it takes. This is crazy to me, maybe I'm wrong and there's some sort of opposing view, enlighten me.
post edited by bcavnaugh - 2018/02/10 21:43:44
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DJCetra
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Re: weird way to treat a customer.
2018/02/10 22:11:56
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☄ Helpfulby hatez 2018/02/12 11:10:47
My understanding of the situation from the owner of this card (who will be participating in this thread, we've just witnessed it first hand "DopeDuck") is as follows. The owner of the Geforce 1080 Founders card "Gab" purchased the card directly from EVGA. Sometime later the card unfortunately went bad so he then took it to a local computer store "Ordivert" to ask for help as he was unsure of the next appropriate steps to take. "Robert", one of the store representatives informed him not to worry and that he would take care of it for him. Robert then created an RMA#5421171212076887. During this process the technician responsible for packing the video card (Robert or Isreal) broke the Bracket off due to negligence. Upon arriving to EVGA RMA Support, EVGA identified this issue and sent out an email to the shop on 1.16.18 notifying them that the broken bracket was not covered under the guarantee and would require a payment of 10$ USD. At this time while EVGA was awaiting payment for repairs, it came to Gab's attention that "Robert" who took the responsibility of the card and is the supervisor of the store neglected to make the requested payment for 1 weeks time and then left on vacation leaving his technician Gilbert the responsibility of carrying out this request. On the 26th of January Gab called the shop and spoke with Gilbert and at that time the shop technicians made a payment of 10$ from one of their personal credit cards however EVGA had already shipped the card back due to non-payment for 10 days time. On the 29th of Jan the shop received the card shipment back from EVGA. At that time the technicians at the shop assumed that somehow the card had been repaired and shipped back within 3 days of the payment, they then tested the card finding that it was still broken. Isreal from the shop then contacted EVGA to inform them that the card was still not functioning, EVGA then informed Isreal that it had already been shipped back after not receiving payment for 10 days, therefore no repairs were attempted. At this point EVGA informed Isreal to ship the card back using the same RMA# so that it could now be repaired. Isreal then re-shipped the card to EVGA and provided a UPS picture to Gab for tracking. EVGA has now stated they're not sure where the card is at though the UPS screenshot shows delivered. Please see attached above from the OP. Thank you for your help, I hope this information helps.
post edited by DJCetra - 2018/02/10 22:18:41
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hatez
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Re: weird way to treat a customer.
2018/02/10 22:14:11
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ups
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dopeduck
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Re: weird way to treat a customer.
2018/02/10 22:14:18
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I m the owner of the card and i ask my friend to help me out to resolve my problem thx for the help 
post edited by dopeduck - 2018/02/10 22:18:21
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GTXJackBauer
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Re: weird way to treat a customer.
2018/02/10 22:18:16
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Use this Associate Code at your checkouts or follow these instructions for Up to 10% OFF on all your EVGA purchases: LMD3DNZM9LGK8GJ
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DJCetra
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Re: weird way to treat a customer.
2018/02/10 22:20:49
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GTXJackBauer
What a bloody mess.
LOL. Sorry man. I'm Gab's friend from the states (Socal represent!). I'm just here to help with the language/grammar barrier so that it's easier for EVGA to understand.
post edited by DJCetra - 2018/02/10 22:22:53
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ErinW
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Re: weird way to treat a customer.
2018/02/10 22:40:43
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☄ Helpfulby hatez 2018/02/11 12:11:16
Hi guys, we've been working with the customer to resolve this.
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DJCetra
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Re: weird way to treat a customer.
2018/02/10 22:49:49
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EVGATech_ErinW
Hi guys, we've been working with the customer to resolve this.
Customer being the Shop? Or the actual owner of the card Gab? I ask because the shop has gotten very nasty with him and is now blackmailing him, I'm hoping that you can handle the RMA directly with the owner of the card and cut out the middleman shop at this point. Thank you!
post edited by DJCetra - 2018/02/10 22:52:21
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ErinW
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Re: weird way to treat a customer.
2018/02/10 22:55:23
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☄ Helpfulby hatez 2018/02/11 12:11:06
DJCetra
EVGATech_ErinW
Hi guys, we've been working with the customer to resolve this.
Customer being the Shop? Or the actual owner of the card Gab?
I ask because the shop has gotten very nasty with him and is now blackmailing him, I'm hoping that you can handle the RMA directly with the owner of the card and cut out the middleman shop at this point.
Thank you!
I've read the case notes, and it's both. We're waiting for more info from the warehouse on the shipment, but they're not available on the weekends.
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dopeduck
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Re: weird way to treat a customer.
2018/02/10 22:59:20
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☼ Best Answerby hatez 2018/02/12 11:10:33
i m waiting for the tracking number you need, i will have it for monday i post it when i got it Edit; igot the tracking 1z5f13996814411250 and i send it to the support as well hope we can find it now
post edited by dopeduck - 2018/02/11 11:05:10
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ErinW
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Re: weird way to treat a customer.
2018/02/10 23:11:47
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☄ Helpfulby hatez 2018/02/11 12:11:01
dopeduck
i m waiting for the tracking number you need, i will have it for monday i post it when i got it
Thank you. You may email it to support@evga.com.
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Cool GTX
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Re: weird way to treat a customer.
2018/02/10 23:51:28
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☄ Helpfulby hatez 2018/02/11 12:10:37
Moving to Warranty section of the Forums
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Hoggle
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Re: weird way to treat a customer.
2018/02/11 01:35:54
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Sounds like a mess but something EVGA is working to help get the RMA processed for. As for a store you really have to respect the customer since it's very easy to go online for a customer. Not going to say anything negative about them until we see all the facts but really you kind of need to do everything you can if you want to keep people away from Amazon.
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rjohnson11
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Re: weird way to treat a customer.
2018/02/11 02:06:05
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☄ Helpfulby hatez 2018/02/11 12:10:53
Kudos to EVGA for reaching out to this customer
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wmmills
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Re: weird way to treat a customer.
2018/02/11 02:58:17
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What a mess. That card is your PROPERTY. Go get it back. Period. Hold it hostage?!?! Id hold a 1000.00 of there stuff as "hostage" till they gave my card back! Probably at this point id pay the 10 bucks and rma the card myself and finish the review online of these guys. Your def lucky you have EVGA in your corner and not some other companies.
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hatez
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Re: weird way to treat a customer.
2018/02/11 12:06:06
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thats what we told him to do. go to the shop and drop whatever amount they have paid thus far so they can't claim to have paid anything towards resolving this issue because clearly they were not prepared to handle such a responsibility. i am thankful EVGA is acting in an appropriate manor to help the card owner resolve this issue.
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