Greetings
 
I am from Brazil and I bought a GTX 1050 Ti (04G-P4-6256-KR) in October/2017 and I could only install it a month later that I received. After installing it, it worked for 3 days and stopped giving video even if it had a signal (black screen lit but no image). So I contacted the store that I bought and I sent the GPU to be replaced. Thirty days after they received the card I received an e-mail from the store saying they did not have the product in stock and that credit would be generated for other products.
 
I do not want money, I want exactly the plate that I bought. I spent two months researching electronic structure and thermal solution of many models and brands until arriving at it
 
Can someone from EVGA tell me if I can get the card with the seller and send it to EVGA-US? I sent an email to EVGA asking if I can. as I am without the card I can not log into the EVGA website to talk about warranty
 
Ty !!
 
sorry for my English. I need help from Google Translate

RMAed you, since I'm from BR, I will try to help you out.

I told the seller that I was talking to EVGA by email and they told me that they can not send the GPU to me because they have already received a return invoice. (I did not receive or sign anything later)

I asked many other things, like "why did it take thirty days to generate the credit if they already knew they were out of stock?" I also asked "why was not the card directly sent to EVGA/US?". the store did not answer both questions
when I said that I was talking to the store, they told me that they contacted the EVGA representative in my country to clarify the EVGA what was happening

Let's see what I will receive from the reply in the email... or if someone from EVGA clarifies here what is happening

BhangBR
I told the seller that I was talking to EVGA by email and they told me that they can not send the GPU to me because they have already received a return invoice. (I did not receive or sign anything later)

I asked many other things, like "why did it take thirty days to generate the credit if they already knew they were out of stock?" I also asked "why was not the card directly sent to EVGA/US?". the store did not answer both questions
when I said that I was talking to the store, they told me that they contacted the EVGA representative in my country to clarify the EVGA what was happening

Let's see what I will receive from the reply in the email... or if someone from EVGA clarifies here what is happening

EVGATech_JeffP
Hello,
 
Unfortunately if you have returned your card to the place of purchase even for a warranty replacement we would be unable to assist you directly as the retailer would be using different channels to get a replacement and may not be going through us for the return.

Unfortunatly, what Jeff says is true.
I would rather send my cards directly to EVGA, than trying to contact the store I bought for a RMA (talking from Brazil only).
The store you bought must probably sended the card to EVGA BR, and from there, they will replace it to the store, and finally, the store will send it to you.