Hey guys, I have been having some issues with my laptop, I got it 4 months ago. Whenever I turn it on the display doesnt give any image, it has a bright black and the keyboard lights up, but there is no image, I have to force shut it down (holding the button), and then turn it on again, after doing this it will be normal. Also sometimes my screen goes black and flashes weird images (see images attached). 
Has anyone had similar issues? 
 

ME TOO!!! I have an open ticket with customer service to see what is going on. So far, the initial fix isn't working.

They told me to disable the fast boot option (Windows 10 Settings > System > Power > Additional Power Settings > Choose what the power button does > and click the checkbox that disables fast boot). This helped me get past the frozen screen, but boot and startup times are much slower now. The machine feels like a whole different computer. It was blazing fast at startup, now it hangs. I also can't get it back from sleep, so I have to hard reset every time (restarts aren't reliable either). I want my old computing experience back!!! They haven't suggested I send mine in yet. I just updated my ticket. Let's see.

That's awful. My screen only crashes at startup...for now...fingers crossed.

Thanks. You too!

I tried installing the feature update to Windows 10, 1709 and it keeps failing. I feel like it started after I did the Creators update as well. This really needs to be fixed. I just opened a new ticket. The screen is one issue, but I feel like it is bigger than that.

I was issued an RMA number for replacement, Good luck with your laptop Kudos EVGA.

napz0r
I am having the same problem it started after a windows update i'm assuming the fall creators update. I also tried turning the fast boot option off. The laptop was amazing until this serious problem. I also get screen artifacts after the EVGA POST screen. It would be nice if a representative would let us know whats going on.
 

 
+1 here : ive ordered one 2 weeks ago, got it, sended straight back to seller, got a new one : same issue ! Help please

I received my SC17 w/ 1070 today. (W00t Xmas sale!) The first thing Windows wanted was to install the Creators Update. This went OK, but after a reboot, I left the machine idle and could not recover it from sleep. I forced a reboot with the power button, after which the trackpad had stopped working. I plugged in that free mouse and reinstalled the trackpad drivers, but no joy. 
 
Since I hadn't really spent any time on setup yet I decided to reset Windows... That process just finished and now I have a humming laptop with a black screen and no signs of life. No bueno, man. 

It's been a long night but I got the machine back up. The Windows reset process resulted in a non-booting machine. I called EVGA and they suggested the Win10 thumb drive repair tool. Jeff (who was great) said he has never seen it fail. Well, I made a Win10 thumb drive and tried the Repair and Reset options it provides. All failed. At this point there was nothing left to do but reinstall Windows, so I did that. Fortunately, it came with the Creator's Update so I didn't have to wait another 2 hours and risk the same trackpad problem I had before. Also fortunately, Windows automagically reactivated itself. I've been reinstalling drivers and so far things seem fine.....
 
I still don't know why I got a black screen before and started this whole mess, though... 
 
tl;dr Do not try the Windows built-in "reset" feature! Have an 8 GB USB drive handy! 

rjohnson11
I'm sorry to hear about this. I will make a wild guess and say that a background process is hampering the update.

A clean installation will solve this. I just did mine half a hour ago.

Having the same issue with my new CS17. Got it few days ago. Also went to Best Buy and bought HP VR headset hoping to use it with my new fancy laptop.
 
Here is what happened:

• Standard Windows updates were installed without issues. (although it a bit longer then I expected).
• Got prompt to upgrade to Win10 Creators, so I can use HP VR headset.
• Downloaded upgrade - started install.
• Promoted reboot by Windows.
• After first reboot @ 35% complete got grayed out screen.
• Waited for hours, nothing happened.
• Forced reboot - Windows recovers (goes back to previous version).
• Im able to login and use it with no issues.
• Tried upgrade multiple times - same result - gray screen and laptop is frozen.
• Another non-issue is that laptop config has HDMI port on one side, and USB on another. HP headset cables do not stretch that long and I need to find extension cable to be able to plugin device.
• Poor design on EVGA or HP side? You decide.

 
So my question to EVGA is: What is the solution for this issue (Win update)? Do we need to wait for Microsoft fix or EVGA has solution? Appreciate assistance!
 
Thanks
Yev

ykryukov
Having the same issue with my new CS17. Got it few days ago. Also went to Best Buy and bought HP VR headset hoping to use it with my new fancy laptop.
 
Here is what happened:

• Standard Windows updates were installed without issues. (although it a bit longer then I expected).
• Got prompt to upgrade to Win10 Creators, so I can use HP VR headset.
• Downloaded upgrade - started install.
• Promoted reboot by Windows.
• After first reboot @ 35% complete got grayed out screen.
• Waited for hours, nothing happened.
• Forced reboot - Windows recovers (goes back to previous version).
• Im able to login and use it with no issues.
• Tried upgrade multiple times - same result - gray screen and laptop is frozen.
• Another non-issue is that laptop config has HDMI port on one side, and USB on another. HP headset cables do not stretch that long and I need to find extension cable to be able to plugin device.
• Poor design on EVGA or HP side? You decide.

 
So my question to EVGA is: What is the solution for this issue (Win update)? Do we need to wait for Microsoft fix or EVGA has solution? Appreciate assistance!
 
Thanks
Yev

Search 

Create Windows 10 installation media

 
to get the installation tool
 
I guess you cannot post a link here. 
 

Ugh wish I had read all these comments first. I am in the process of reverting my  windows back to default after I managed to get it to boot into windows (black screen issue after auto updating to latest windows) through the settings -> recovery tool. My problem now is....I think it's stuck on a black screen after trying to revert....not sure if I just need to leave it on for awhile or if its actually stuck....kinda of afraid to hit the reset button and bricking my new laptop....ugh wish they gave us a warning that these laptops have major problems out of the box.

I'm having the same problem as most of you. Shutdown the laptop, press power button, evga logo flashes, static flashes, black and nothing. Hold power button to force shut-off, press power button to turn on, starts normally. I've repeated and verified this multiple times, every time the same. SC17 1070 with Gsync.