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Blown replacement 790Ti - EVGA support zero

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TPdart
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2017/12/11 03:15:42 (permalink)
I had a 790ti fail just out of warranty and EVGA did replace. However, the second card failed after just 2 months in a very bad way; cooked the card and my mobo that then refused to see any SATA drives. A very expensive replacement later all I have from EVGA is the standard 'the card is out of warranty' and that's it. Surely a genuine refurbished card from EVGA should last more than 2 months? The on cost has been more than £700 and to say that EVGA are dismissive is an understatement.
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    ty_ger07
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    Re: Blown replacement 790Ti - EVGA support zero 2017/12/11 06:03:55 (permalink)
    Can you please explain what you own?  A 790Ti does not exist.  Is it a 790i motherboard?  Or is it a 700 series video card?  If it is a 700 series video card, please tell us which model (correctly).
     
    What do you want EVGA to do?  Replace your device under warranty again?  Why?  They shouldn't have replaced it under warranty in the first place; since its warranty was expired.  This is kind of like karma un-explainably turning on EVGA and punishing EVGA for helping you when they had no obligation to help you.  Why are you trying to subject EVGA to further harm?
     
    Do you want EVGA to replace the other things which failed?  They won't.
    post edited by ty_ger07 - 2017/12/12 05:03:17

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    rjohnson11
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    Re: Blown replacement 790Ti - EVGA support zero 2017/12/11 07:09:21 (permalink)
    I'm sure this is a typo so please identify the item correctly so we can help you further. However I will refer your query to EVGA.

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    TPdart
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    Re: Blown replacement 780Ti - EVGA support zero 2017/12/11 07:18:22 (permalink)
    Correction- yes GTX 780 Ti...
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    EVGA_James
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    Re: Blown replacement 780Ti - EVGA support zero 2017/12/11 09:19:41 (permalink)
    TPdart
    Correction- yes GTX 780 Ti...




    Hello TPdart,
    I do apologize for any inconveniences. I've contacted our European support team to get in contact with you directly to further assist you in this matter. Should you have any concerns or further questions please feel free to message me directly or Email SupportEU@evga.com for further assistance. 
     
    Regards,


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    Vlada011
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    Re: Blown replacement 780Ti - EVGA support zero 2017/12/12 04:33:46 (permalink)
    That sucks, when GPU burn mobo, or PSU burn GPU.
    There is some advantage if customer use EVGA PSU-Mobo-GPU.
    Than under some circumstances if they prove that some hardware is guilty they would replace both component.

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