They have just lost my business too. RMA'd my GTX 660 near the end of it's warranty. They sent me a GTX 960 2GB that is slower than my current card, 128 bit bus, not superclocked, and made me pay for the shipping. They told me they were going to send me something else. Well looks like that isn't happening. I'm just glad I found out this is a driver issue causing my GTX 660 to black screen otherwise I'd be out my money. This company sucks. Don't do any business with them. Why should we pay any shipping when it is your piece of garbage card that is under warranty and is broken? I'm doing my research from now on and reading complaints before I make a big investment like this again. I am very disappointed in you EVGA.
 
 
(Split thread and edit title Cool GTX)

pauly1994
They have just lost my business too. RMA'd my GTX 660 near the end of it's warranty. They sent me a GTX 960 2GB that is slower than my current card, 128 bit bus, not superclocked, and made me pay for the shipping. They told me they were going to send me something else. Well looks like that isn't happening. I'm just glad I found out this is a driver issue causing my GTX 660 to black screen otherwise I'd be out my money. This company sucks. Don't do any business with them. Why should we pay any shipping when it is your piece of **** card that is under warranty and is broken? I'm doing my research from now on and reading complaints before I make a big investment like this again. I am very disappointed in you EVGA.

1 - From EVGA's warranty information page (in bold):
https://www.evga.com/support/warranty/graphics-cards/

Product Warranty Replacement:

• EVGA CORPORATION reserves the right to check the validity of your warranty and your request for warranty service upon receiving the product.
• EVGA reserves the right to claim for shipping fees, hold your warranty as well as a service charge from you for any incomplete, damaged or modified product that is returned and requires repair or replacement, or when you are not entitled to any coverage under EVGA's warranty. Service charges are variable based upon the actual material and labor cost to replace missing or modified parts back to their original factory condition.
• Products sent in for RMA will be repaired and returned or replaced with a thoroughly tested recertified product of equal or greater performance.
• EVGA Warranty begins from the date that the product was originally shipped from the EVGA warehouse.
  • For the original owner of the product with a valid invoice that can be verified from an approved reseller the warranty begins from the date of purchase on the invoice.
• All products returned from EVGA's RMA department are thoroughly tested recertified products. If an RMA is necessary within 30 days of the original purchase date, a new in box OEM replacement will be sent in return if the product was purchased new-in-box, subject to availability.
• All recertified (B-Stock) purchases will receive a recertified product for replacement.
• Replacements under EVGA's RMA Service will continue the original product's warranty based on the original warranty start date.

 
2 - The 960 is better than the 660 (RMAed my 660ti last year and got 960SSC. It's way better). https://www.youtube.com/watch?v=EQI8GZknfIQ

3 - No swearing. Forum rules.
 
4 - Next time, learn to read the terms and conditions first, as well search for benchmarks before saying non-sense.

5 - EVGA is an awesome company. Good luck RMAing with other brands.

6 - If you're unhappy with your RMA, contact and talk to them. Maybe they can send another sample, or something like this. But they didn't do anything wrong by their own RMA terms.
 
 
(title edit after thread split Cool GTX)

I edited it myself and I apologize for that. I do not apologize for my feelings towards EVGA.  I contacted them 2 or 3 times on this. I'm just tired of it. I just don't feel like opening a new rma and losing more money on shipping charges that would total up to the amount of $60 if I was too send mine in. I also don't want to pay another $209.00 cross ship fee again. Benchmarks mean nothing when I lose 30 fps in a sim community I belong too. Too the point I cannot move. I saw it with my own eyes. I still think I got stiffed. I stand by my comments and have friends that told me the 900 series is seriously bottle-necked. That's why they skipped over it and went to 1000 series.  I have had no problem getting ASUS to pay for my return shipping on my motherboard when I needed help. When you're under warranty that's only fair. This is by far the worst service I've experienced. I come to expect it from corporations anymore. I'm fine since I'm a technician and I figured out the problem is with the Nvidia drivers. Just won't be a repeat customer in the future.
 
(title edit after thread split Cool GTX)

pauly1994
I edited it myself and I apologize for that. I do not apologize for my feelings towards EVGA.  I contacted them 2 or 3 times on this. I'm just tired of it. I just don't feel like opening a new rma and losing more money on shipping charges that would total up to the amount of $60 if I was too send mine in. I also don't want to pay another $209.00 cross ship fee again. Benchmarks mean nothing when I lose 30 fps in a sim community I belong too. Too the point I cannot move. I saw it with my own eyes. I still think I got stiffed. I stand by my comments and have friends that told me the 900 series is seriously bottle-necked. That's why they skipped over it and went to 1000 series.  I have had no problem getting ASUS to pay for my return shipping on my motherboard when I needed help. When you're under warranty that's only fair. This is by far the worst service I've experienced. I come to expect it from corporations anymore. I'm fine since I'm a technician and I figured out the problem is with the Nvidia drivers. Just won't be a repeat customer in the future.

What sim community? There may be something else causing the issue, and nothing to do with the GPU. If you give details, folks here may be able to help you figure this out.

The 900 series didn’t have a bottleneck unless you were using extremely old hardware, the whole maxwell generation was pretty good and exceeded the Kepler generation with no issues. Not sure what your friends are talking about, but t sounds like they are just pulling facts that are not correct. it really depends on your full system, but you’ve only given minimal info. It honestly sounds like you were hoping for a 10 series upgrade because the 660ti was close to the end of its life, which is a great thing to hope for, but not always possible.
 
EVGA works with people when they have to RMA twice, because they do like helping their customers.

You get every penny back from cross shipping, so you don’t lose the money, it’s just on hold so EVGA doesn’t get scammed. Would you let someone have your graphics card that they are buying or trading without them paying, and just hope they sent you an item you wanted to trade for or sent the cash later? No, because you don’t want to risk them not holding up their end.

Asus sends back original equipment that was broken to start with, and they typically don’t care if you have to RMA multiple times. Very few companies actually pay for return shipping on a RMA, so when they do, it’s just getting lucky. Asus took over a month just to approve my motherboard RMA, made me pay for my return shipping even after pretty much begging for a return label, then sent back the exact same board without even fixing the issue. It took three tries before they finally fixed it, and I had to pay for every return label. It’s good you had a better experience than most, but that is seriously uncommon.

EVGA listens to their customers, so if you contact them and articulate your concerns, they may be able to help you out. If you contact them and say, “it’s not what I wanted, I wanted better” they aren’t going to be able to help. A good argument/reasoning usually goes very well for the customer with EVGA.

I don’t think have I seen a user say a 660ti was a better card than a 960 until today. Hopefully it is a missed setting causing the issue.

Also, really sorry for making this response so long... I just realized how much I typed, lol.
 
(title edit after thread split Cool GTX)
 
 

The superclocked feature is just a factory over lock, and it legitimately means nothing in real world performance since the nvidia bios has gpu boost 2.0 that overclocks the cards, at stock, past the SC numbers. It is extremely rare that a stock card doesn’t outperform the SC.

You may have been experiencing driver issues in the past, with the 960.

I believe that the bus width you are referencing may be a placebo effect honestly. You would need to properly test the cards to show that the minor change in bus width caused massive performance loss, rather than some other configuration issue that was missed. I know the 900 series required a bios update for older hardware to work because it was UEFI versus legacy, sonyour system may have needed a bios update coming from older hardware to new hardware. Without knowing your full configuration, to include bios and driver versions for the motherboard itself, there is no way to help with that though.

Either way, since drivers seemed to be the issue in the past, it sounds like we (this forum community) would be able to help a lot more than just trying to guess.
 
(title edit after thread split Cool GTX)

I split the thread as this is Not the OP of original thread, but a totally different "issue"/ question
 
 
EVGA Forums Terms of Use
 
 Posting Guidelines
 
(excerpt)
 
Moreover, do not hijack a member's thread by creating an off-topic post by asking for help with your own issue in another's thread, even if you have a similar issue.  Create your own thread and topic for your issue, and you will receive help from the EVGA Community.

660 better than 960? Something must be wrong with your system.

Sounds like either he had driver issues with his game. Maybe possibly using the 660 drivers on a 960? But idk where he's getting about memory bus bit length. The 660 does have a bandwidth of 144 gb/s where the 960 has a bandwidth of 112. but games don't only run on your memory bandwidth but I gusse if he wants a big memory bandwidth he was probably hoping for the 760's 192gb/s bandwidth. Maybe his Sims game is odd and really cares about memory bandwidth but I just can't see 30fps less on. 960 vs a 660

 
This OP post.. wow, just wow, smh.
 
 

He could always just sell the 960 on eBay and probably buy two 660's

Honestly, i'm kind of surprised this has not gotten EVGA's attention. Usually I see these threads get handled by EVGA Support. This is a issue that will baffle many, because it is a rare problem to have. I've seen situations where someone got a giant upgrade, but they were not happy because it was a downgrade on crunching data for crypto currency. On multiple occasions EVGA sourced a older video card to accommodate this problem. While I think this is a ridiculous accommodation, EVGA has always bent over backwards in attempts to keep their customers. Interesting change...

You would be surprised. We don't even know what motherboard, processor, PSU (age), monitor resolution or even the specific game the OP is talking about. Too many variables that were never addressed. I have also seen where the RMA upgrade was too big of a performance leap for the platform they were on. The video card performance was hindered, creating the illusion that it was a inferior card to the one it replaced...

RainStryke
or even the specific game the OP is talking about. 

We do, OP is talking about Second Life, an OpenGL game written in 2003. Client was open sourced in 2007 and there are a number of alternative clients he could be using: http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory
 
So true, we don't have enough details, but even with all the details it is a giant mess of old code running user generated content and little/no testing. It's probably just a driver issue but no way in hell I'd bother to help the OP debug with his attitude.

 
Moved to the Warranty section.