Hello.
I am new in EVGA family and this summer I bought my 1st ever EVGA product. Many time before I heared that EVGA has one of the best or the best RMA service and organisation.
Unfortunately or fortunately, my card GTX 1080 Gaming FTX ACX 3.0 died after 88 days. So I took RMA procedure which, until now, is OK. Cannot complain about anything. Tech personnel were answering my tickets quite fast and giving me exact info about anything I asked.
But, something I would like to pin point, if you agree.
03 Oct - Card broke down, tech support contacted
03 Oct - Ticket for RMA received (same day)
04 Oct - RMA requested
07 Oct - RMA approved (3 days pending for RMA acceptance and it was on Saturday)
10 Oct - GLS pick up the card (could not order GLS before Tuesday since I get RMA info on Saturday)
13 Oct - GLS notified me that card is delivered to EVGA RMA center at 9:46 morning (Friday)
16 Oct - tech support tells me that RMA center received card on Monday 16 Oct and will ship another card in 3 to 5 days
18 Oct - today 15:00, RMA status is: Next Step: Preparing to Ship Product / Shipping Status: Pending (2 days and counting is preparing for shipping)
I am not in need of quick return nor I will miss something important in my life without graphic card. I could wait it for next month or so, but someone could find this matter pretty much time consuming and rant all over it. My opinion is that to many time went on "pendings", first to approve RMA, and than preparing for shipping after test of product.
Please do not take me as someone who is not happy with service. I really have nothing against you or RMA personnel, just try to pinpoint area that can be maybe less time consuming.
For example, my Seasonic gold cert PSU died. RMA case was approved in 15 minutes via their RMA web service. PSU was received on thursday 14:00 in Germany, and next day at 10:00 morning it was tested, proclaimed dead and I received new tracking number. Same day it was sent and Tuesday I received replacement PSU.
So, no hard feelings, no hurry, take your time in my case, I am not angry nor will I write on forums and internets anything bad about EVGA. Just please consider my point of view.
Best regards from Croatia.
post edited by Sajin - 2017/10/18 09:46:48