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A bit disappointed with EVGA RMAed card

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kittendoggie
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2017/10/13 05:20:16 (permalink)
Hello all,
 
Please do not misunderstand me, I still think EVGA is the most decent manufacturer, with the most decent RMA system ever, but I would like to express a small complaint here.
 
We sent back a gtx 750 ti which died and received a faulty one. From PERSONAL experience, I have the feeling that the replacement card was just a re-flown one, as the fault is common in such cards: it gives extremely low resolution to start with until you install drivers when there is no image. We have tried re-flowing cards before and they might work fine for a while but then they will exhibit the above described fault or something similar after a while.
 
Now this must be sent back again, having to pay postage again, but at least EVGA RMA was extremely fast the first time...
#1

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    the_Scarlet_one
    formerly Scarlet-tech
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    Re: A bit disappointed with EVGA RMAed card 2017/10/13 10:08:52 (permalink)
    Talk to evga support and they may be able to assist with return shipping. I do not believe the EVGA does reflow on their cards, but I also have never worked for them to verify that.


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    #2
    kittendoggie
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    Re: A bit disappointed with EVGA RMAed card 2017/10/13 12:10:17 (permalink)
    No, that's fine. I won't bother. A few ££ more won't make me poorer. EVGA RMA is already great and no other company offers anything similar in Graphics Cards and Motherboards. I only wanted to express an opinion.
    #3
    rjohnson11
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    Re: A bit disappointed with EVGA RMAed card 2017/10/13 12:14:21 (permalink)
    I will forward this to EVGA

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    kittendoggie
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    Re: A bit disappointed with EVGA RMAed card 2017/10/13 12:16:21 (permalink)
    lol it's ok. Thank you, you don't have to. Not a big deal really.
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    kittendoggie
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    Re: A bit disappointed with EVGA RMAed card 2017/10/13 12:36:15 (permalink)
    Hi Kevin, honestly, many thanks for that. I have already sent the card. EVGA's RMA service is second to none. Many thanks for all you kind interest. I actually regret I opened this thread, as it doesn't do justice for the company.
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    bnggg45
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    Re: A bit disappointed with EVGA RMAed card 2017/10/15 16:36:43 (permalink)
    I have had it verified they do not reflow...i have an email as proof also spoke to over phone 
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    Tech_RayH
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    Re: A bit disappointed with EVGA RMAed card 2017/10/15 16:39:52 (permalink)
    I cannot speak for the RMA processes in all of our regions, but in most cases you will not be sent the same card that you sent in and re-flowing is not a process that is undertaken on the cards. 

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