Does anyone have an account there or RMA experience?
I've created an account for the purpose  RMA'ing a PS. I can log in to the main site easily, then when I try and do anything, I get "you need to claim your account" and then my credentials don't work. I've been trying to do this for a day now. Forums, tech support, everything is a dead end. Oh, I can easily go to the store and buy something though.
I need to claim my account, what is that?
It's broken for sure.

There's a "login" link and "your account" link and they both work fine. Once logged in I can't get through to any meaningful section of the site without running into the "claim your account" roadblock. That's where I need to enter my credentials again and it tells me email or password is incorrect.
I can read the forums but not able to log in to ask a question. In the forums there seems to be dozens or hundreds of people complaining about very poor communication concerning open tickets and the like.
Anyhow I have 28 months of warranty left so maybe they will get their act together before it expires. I'll try calling later.

Thanks for checking it out.

Sorry for my misunderstanding that this was a new account. I hadn't logged into mine in so long that I had forgotten my password. There was a notice on the top of the page about issues with their RMA ticketing system and they are aware of it. Apparently their new system is causing more problems than what they are aware of.
 
"Note: We have recently migrated to a new ticketing system and we are experiencing some technical difficulties that is causing a delay in the response time. Please be assured that we are aware of this issue and our team is working diligently to resolve the issue and we will respond to your inquiries as soon as we can. For urgent technical inquiries you may reach us at 888-222-4346."