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Good RMA service! Log of RMA process included
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Good RMA service! Log of RMA process included
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FranKDressler
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Total Posts : 8
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Joined:
2017/06/17 12:15:39
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2017/07/01 14:49:54
(
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)
Thank your for your great service.
EVGA has replaced my presumably broken GTX 1070 FTW with a GTX 1070 FTW2 within only 5 days. Below I share a log of the quick RMA process.
Summary:
- Bought new card: GTX 1070 FTW
- Computer didn't start with it (no fans spin up, nothing)
- Created forum post and support ticket
- Received replacement by EVGA within 5 days: GTX 1070 FTW2
- New card works very well
- Thank you
Log of RMA process:
Location:
Dortmund
, Germany
MM/DD/YYYY, CEST
Saturday 06/17/2017, 15:25: Purchased GTX 1070 FTW
Saturday 06/17/2017, 20:55: Product Registered
Saturday 06/17/2017, 21:14: Support ticket created
Sunday 06/18/2017, 15:39: Support ticket answered:
- Can create RMA request
Sunday 06/18/2017, .....: Entered RMA request on EVGA website
18:41: Mail from EVGA: RMA request created
- Under review
Monday 06/19/2017, 09:50: Mail from EVGA: Advanced RMA (EAR) approved
- Pay collateral via PayPal
- E-Mail Attachment: PDF label to put on package
- Only send back the card without any accessories
- 30 days time otherwise collateral won't be returned
18:35: Sent collateral via PayPal to EVGA
Tuesday 06/20/2017, 13:31: Mail from EVGA: EVGA has shipped your RMA
- Shipped via UPS
18:30: Mail from EVGA: EVGA automatically registered the new graphics card
Thursday 06/22/2017, 14:59: UPS delivers the package with the new graphics card (GTX 1070 FTW2)
Monday 06/26/2017, .....: I sent off a package with the presumably broken card to EVGA
Thursday 06/29/2017, 09:47: Mail from EVGA: EVGA has received package and refunded the collateral payment
09:47: Mail from PayPal: EVGA has refuned the collateral
#1
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XrayMan
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Re: Good RMA service! Log of RMA process included
2017/07/01 16:20:38
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Evga = FTW!!!!!
My Affiliate Code: 8WEQVXMCJL
Associate Code: VHKH33QN4W77V6A
 
#2
EVGA_Thomas123
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Re: Good RMA service! Log of RMA process included
2017/07/01 16:32:59
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permalink
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Hi Frank,
Definitely appreciate the feedback. If you have any further questions or concerns, feel free to contact the support line 1 (888) 880-3842.
Regards,
Thomas N.
#3
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