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I purchased a B-Stock GTX 1080 FE and received a 1070.

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omidiately
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2017/06/24 00:36:36 (permalink)
Needeless to say I am quite surprised, left a voicemail with customer service but I'm just curious if anyone has ever had this happen and if I go through an RMA process or if theres any protocol for this?
 
I attached a photo that shows the GTX 1080 P/N but says GTX 1070 on the other label.
 

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#1

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    Sajin
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 00:56:02 (permalink)
    Maybe the backplate is incorrect? What does GPU-Z say the card is?


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    #2
    Bassist97
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 00:56:38 (permalink)
    That's super weird! 
    #3
    MSim
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 01:01:51 (permalink)
    Did you install it to see what it shows up as? It's hard to tell which card you have by that picture.  If it really is the wrong card, i would push for 2 day shipping on the replacement card. 
     
     
     
     
     


     
    #4
    omidiately
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 01:28:08 (permalink)
    Plugged it in to check and it's definitely a 1070.
    #5
    Sajin
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 01:34:40 (permalink)



    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #6
    omidiately
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 01:57:30 (permalink)
    Yeah never experienced a mix-up of this magnitude. 
    #7
    rjohnson11
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 02:13:45 (permalink)
    I have forwarded this thread to EVGA

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

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    rjohnson11
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 02:21:47 (permalink)
    It is my understanding this situation is currently being handled by EVGA

    AMD Ryzen 9 7950X,  Corsair Mp700 Pro M.2, 64GB Corsair Dominator Titanium DDR5  X670E Steel Legend, MSI RTX 4090 Associate Code: H5U80QBH6BH0AXF. I am NOT an employee of EVGA

    #9
    omidiately
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 02:39:02 (permalink)
    I received an email from them telling me the serial number corresponds to a 1080 and they think it may be the wrong shroud/backplate but according to GPU-Z it is a 1070 and has 1070 core speed ect. 
    #10
    omidiately
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 11:25:53 (permalink)
    They are going to send me an advance RMA, I guess this is why people always vouch for their excellent customer service!
    #11
    EddieH
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    Re: I purchased a B-Stock GTX 1080 FE and received a 1070. 2017/06/24 13:50:05 (permalink)
    Hello omidiately,
    I am sorry to hear about the the issues with your order.  I've submitted an RMA request for you and reached out to you via email with further informaiton.  Again, we do apologize and we will be sure to get this resolved as soon as possible.  Should you have any further questions or concerns, please feel free to contact us again.
     
    _Eddie
    omidiately
    They are going to send me an advance RMA, I guess this is why people always vouch for their excellent customer service!




    #12
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