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Helpful ReplyHelp with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3

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DOHevga2011
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2017/06/23 21:31:23 (permalink)
As the subject says, I am having issues with a brand new 1080 ti. If someone could help me out that would be fantastic.
Today - with no changes to my system - the 1080ti began having problems running everything. The benchmark in Shadow of Mordor went from a very smooth 60+ fps to barely getting to 12 to 15 fps. This strangeness is demonstrated across the board with every game or benchmark I run.
 
I did a complete/clean driver re-install and tried debug mode with no positive outcome. I have made no adjustments to the card's clock or anything of that sort. For some reason today this 1080ti has gone from smooth Ultra-settings to poor performance with across the board.
 
One thing I've noticed is that the GPU Load is at 100% in the OC Scanner GPU monitor. Is there any sort of diagnostic or system check I might do to determine the cause of this?
 
I have attached as much info about the card and the system as I can think of; all of this data was collected from the desktop with minimal programs running. Of course I could return the card but I'd like to make sure there's nothing I can do. Any assistance offered would be greatly appreciated.
 
NVIDIA System Information report created on: 06/24/2017 00:03:54
System name: PUGET1
[Display]
Operating System:    Windows 10 Pro, 64-bit
DirectX version:    12.0
GPU processor:        GeForce GTX 1080 Ti
Driver version:        382.53
Direct3D API version:    12
Direct3D feature level:    12_1
CUDA Cores:        3584
Core clock:        1569 MHz
Memory data rate:    11010 MHz
Memory interface:    352-bit
Memory bandwidth:    484.44 GB/s
Total available graphics memory:    19444 MB
Dedicated video memory:    11264 MB GDDR5X
System video memory:    0 MB
Shared system memory:    8180 MB
Video BIOS version:    86.02.39.00.90
IRQ:            Not used
Bus:            PCI Express x16 Gen2
Device Id:        10DE 1B06 66963842
Part Number:        G611 0050

[Components]
NvGFTrayPluginr.dll        3.6.0.74        NVIDIA GeForce Experience
NvGFTrayPlugin.dll        3.6.0.74        NVIDIA GeForce Experience
nvui.dll        8.17.13.8253        NVIDIA User Experience Driver Component
nvxdplcy.dll        8.17.13.8253        NVIDIA User Experience Driver Component
nvxdbat.dll        8.17.13.8253        NVIDIA User Experience Driver Component
nvxdapix.dll        8.17.13.8253        NVIDIA User Experience Driver Component
NVCPL.DLL        8.17.13.8253        NVIDIA User Experience Driver Component
nvCplUIR.dll        8.1.970.0        NVIDIA Control Panel
nvCplUI.exe        8.1.970.0        NVIDIA Control Panel
nvWSSR.dll        6.14.13.8253        NVIDIA Workstation Server
nvWSS.dll        6.14.13.8253        NVIDIA Workstation Server
nvViTvSR.dll        6.14.13.8253        NVIDIA Video Server
nvViTvS.dll        6.14.13.8253        NVIDIA Video Server
nvLicensingS.dll        6.14.13.8253        NVIDIA Licensing Server
NVSTVIEW.EXE        7.17.13.8253        NVIDIA 3D Vision Photo Viewer
NVSTTEST.EXE        7.17.13.8253        NVIDIA 3D Vision Test Application
NVSTRES.DLL        7.17.13.8253        NVIDIA 3D Vision Module
nvDispSR.dll        6.14.13.8253        NVIDIA Display Server
NVMCTRAY.DLL        8.17.13.8253        NVIDIA Media Center Library
nvDispS.dll        6.14.13.8253        NVIDIA Display Server
PhysX        09.17.0329        NVIDIA PhysX
NVCUDA.DLL        6.14.13.8253        NVIDIA CUDA 8.0.0 driver
nvGameSR.dll        6.14.13.8253        NVIDIA 3D Settings Server
nvGameS.dll        6.14.13.8253        NVIDIA 3D Settings Server
post edited by DOHevga2011 - 2017/06/23 21:34:22

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    Sajin
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/23 21:34:29 (permalink)
    Sounds like your cpu may be throttling. Check the temps of your cpu.


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    DOHevga2011
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/23 21:58:05 (permalink)
    Thank you for the reply, I appreciate the help. The CPU temps and fans are all within the normal range across all four cores.
     

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    arestavo
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/23 22:00:38 (permalink)
    DOHevga2011
    One thing I've noticed is that the GPU Load is at 100% in the OC Scanner GPU monitor. Is there any sort of diagnostic or system check I might do to determine the cause of this?




    Even without you doing anything?
     
    You either have a program such as Folding@home or the like running in the background that you forgot about, or perhaps someone installed malware on your computer and is using it to mine for cryptocurrency.
    #4
    Valtrius Malleus
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/23 23:11:51 (permalink)
    DOHevga2011
    One thing I've noticed is that the GPU Load is at 100% in the OC Scanner GPU monitor. Is there any sort of diagnostic or system check I might do to determine the cause of this?
     

    If you can get your hands on the beta for the "fall creators update" for Windows 10 then a new feature for the Task Manager is to show the gpu usage for each task, similar to the cpu usage. Just not sure where you can find it or if theres another program you can use.
     
    #5
    Sajin
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/23 23:36:45 (permalink) ☄ Helpfulby EVGATech_BrandonS 2017/06/29 12:48:40
    If the gpu load is at 100% while idling on the desktop with all apps closed I'd suggest scanning the system with malwarebytes.
     
    If malwarebytes finds nothing you could do the following to pinpoint which process on your computer is causing the high load...
     
    - Download process explorer and run it.
    - Select view (top left), select columns, select process gpu, check mark gpu usage (this will create a column on the main screen called "GPU", you will be able to monitor what process is using your GPU the most when idle.)
    - Tell me the process name that is causing your high GPU usage at idle. 
    post edited by Sajin - 2017/06/23 23:42:13


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    Valtrius Malleus
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/24 00:23:45 (permalink)
    I guess there is another programme you can use :P
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    DOHevga2011
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/28 22:26:42 (permalink)
    First thank you all for the help. This actually became interesting today.
     
    I have run every imaginable antivirus and malware detector. This effort included Malwarebytes (my sub), Spybot S&D, Super Antispyware, AVG, Avast, Avira, TDSSKiller, and Windows Defender, each at their most painstaking settings. There was no detected infection by any of these programs.
     
    Upon the advice of Sajin I did install Process Explorer. I found a process identified as "WHISrv.exe" that was consuming vast amounts of GPU power. When I killed that process the GPU load immediately dropped to nothing. I cannot find anything about this anywhere. I searched Google, Bing, and Yahoo and none of them produced results. This WHISrv.exe does seem to be the root of the problem and I can't find any details about it anywhere. It seems to have the NVidia logo in Process Explorer, but I'm not sure that's of any use.

    Any thoughts or ideas regarding a fix would be most welcome. Thank you.
    #8
    Sajin
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/29 00:26:02 (permalink)
    Open task manger, select the details tab, highlight and right click on WHISrv.exe, select open file location. Note where it's installed. Reboot pc into safe mode & navigate to where the file resides and delete it. Reboot pc into normal windows mode. 


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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    DOHevga2011
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/29 08:08:47 (permalink)
    Well, it appears the problem is solved. This "WHISrv.exe" thing is just bizarre. Considering the fact that I ran every major antivirus/antimalware I could find and none of them detected this obvious problem. The program that made this fix possible was free - suggested by Sajin - and was Process Explorer. There is no substitute for experience and simple human assistance.

    So everything is now running smoothly and I have a lot of new knowledge to take with me going forward. Thank you to all who responded. Valtrius Malleus - due to a lot of shenanigans with by current Windows  10 installation I actually (for reasons I do not understand) cannot install the Creator's Update. One of the positive outcomes from this experience is that I am going to finally do a clean reinstallation of Windows 10, which should correct many of the Upgrade issues I'm having.
     
    Especially thank you to  who correctly spotted the problem, and  who prescribed the cure. This was exceptionally good help and I appreciate it very much.
     
     
     
    #10
    Sajin
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    Re: Help with a Suddenly Sluggish EVGA GeForce GTX 1080 Ti FTW3 2017/06/29 11:13:16 (permalink)



    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
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