Hi
Recently my EVGA GTX 1080 SC ACX 3.0 is dead and the RMA is approved. Now I need to ship my dead product to Taiwan.
The shipping methods mentioned in the approval mail are TNT, FEDEX and EMS (speed post). TNT would not take shipments for individual customers and FEDEX with product value more than INR 25,000.
I could not contact Speed Post yet, but I contacted DHL.
DHL says that they would allow products with more than INR 25000 also with some extra documents. They also say that if the product is replaced, say with different serial number, I will have to pay custom charges.
Mostly I would end up using Speed Post but not sure about customs for the replaced product. In worst case I have to pay the custom charges but I am not clear about how to pay during shipment from EVGA side.
There is a chance that the custom department would withhold the product if the documentation is not fulfilled properly, and it will be too much head ache to get that product in hands or may not be possible at all.
I am wondering if any one from India used RMA process before. I Will be grateful if they share their experience mainly related shipping and customs.
Thank you