RichardCranium78you guys seem to know alot about computers...but nothing about business.

 
Personally, I do know a lot about computers, and something about business. I also know when I see someone who thinks they can talk their way around a policy to save a buck. It's usually the same kind of person who would go outside of the normal sales channel to save $10, then complain when their product isn't supported. Good Luck.
 
EVGA isn't a perfect company, and the entire protect your retail channel partners profits at the expense of the customer is detestable, and really irritating to deal with. That said, the 1080 isn't a bad card at all, and you should honestly stop complaining. Hardware is outclassed in months. Eventually the 1180 or whatever will come out and then what? Just sell your card and buy something else if you aren't happy. 

tasty soul, u feel important now, got your two cents in there, i spent 650 on a graphics card. i did not even know about the step up program, this is why you dont butt your nose into other peoples conversations, with out knowing the facts. i spent 2800 on this pc, so seriously take ur 10 rebate and spend it on some sense. ive never even sent in a rebate smart guy, really u know business...? do ya now. how does it cost 10 to avoid having to buy a 700 graphics card when i just bought one lol...learn basic math and proof read chuckle head...You geniuses realize that your pushing away CUSTOMERS lol 
 
 

Just to let you know you aren't going to get a steady 60FPS at 4k with any single GPU at this point, even a 1080ti. If you want the best experience playing at 4k based on your situation I would look into buying another 1080 for SLI. Yes it's more expensive to buy another card than if you had just bought a a single 1080ti but you will get better performance in most games.

 
LOL at this thread.
 
 

Perhaps the first service rep was unaware that your comp was built by someone else ?

@burt666666 As I already stated, I explained everything to the rep i was speaking to, hence why when i registered my card with her help, it was in my card registry that the card was bought at battlegrounds. you know i'm really getting sick of everyone jumpin to the defense of evga like im a complete moron. AND IT MUST BE MY FAULT... some how, some way because evga can NEVER make a mistake. So Evga is right, all the time, no matter what, forever and ever. Right like how this woulda never even been an issue had my questions been answered right in the 1st place. i would have never gotten the extended warranty, which i called back, as soon as i was told i couldnt do step up, to get a refund, that still hasn't gotten back to me yet.
 
I would have just started saving up to get the monitor to sync with my gtx gpu. But when i was told i should step up. i already planned on getting another card for my SLI, i thought it would help alot to have 11gb GDDR5 than an 8gb GDDR5 in SLI, and I can get my 4k monitor to run on a Free_Sync monitor(which is for AMD gpu's, not gtx)from 40-60 fps with almost all settings on ultra. i can get 60 just not consistantly. So for streaming and stuff the 1080 ti would very well suit my purpose and benefit me. I'm using around 5-6k Mb VRAM out of 8133. If that was 11gb instead i could use 8gb, it would be perfect and then i would probably keep more consistant 60 fps on 4k and if not then really really close to it. That I could deal with...I just find myself LOVING the detail on the games I been playing on console for years now, look so beautiful in 4k. they almost look like a movie the detail is insane...I would figure that a business would make an exception for someone that invested that much in a product and isn't trying to be malicious in their exchange they just didnt know.
 
But customer service is very big for me, and I'd rather pay more and have great customer service than pay less and get treated like crap. I personally feel wronged. I'm not disputing that the place i got my computer from is where i got it from. but i called for that information on eligibility, not MY store, EVGA! And still got told the wrong info, and still being held accountable for their mistake. That's not good business...and warning me and banning me aint gonna stop me from telling ppl what happened. you wanna make something up to ban me...you don't need to go thru all that...i'm more than obliged to give your a reason. Hey I WILL need another card in SLI, and i guess EVGA doesnt want it to me an evga card...thats just fine by me. So I should really have to take a loss by selling a card on ebay, that i got 3 weeks ago(when this started) when this is the exact reason they created the step up program...If i wasn't a noob and knew about PC's, and then even got wrong info when i called to request information, then i would have known about the buying policies. It's funny We are always a companies best friend when they want us to spend my money there. But once we do and we have a problem, it's like screaming in space....NoOne will hear you... LOL. 
 
Well I will just straight up return it now, and buy 2 from somewhere else. What's really funny, and ironic, is that i bought from the place I did (un-authorized reseller) because I am totally new to pc, and After all the website research i did, the horror stories i was reading about months going by as people who bought custom rigs from some of those "authorized dealers" just trying to get it to work like a new pc, i wasn't about to spend 2400 on a custom pc and take the chance of that happening. Are you kidding me? And I don't wipe with hundreds, to be experimenting on a pc that expensive. Well I'll take my money where it's actually appreciated. If it's considered that I'm not the "owner" of MY CARD then how could i register another owner's card. And then get an extended warranty for another person's card. That's ok I'm used to getting the crappy end of the stick. All that should matter, is if the CREDIT CARD THAT PAID FOR IT...IS THE SAME ONE BEING USED for the step up.
 
I'm the owner as far as taking my money, but not as far as honoring the program's you supposedly offer your customer's to keep them coming back...so long, I guess being "right" is more important than keepin a customer. Also I never said the i was right and the policy was wrong. I was saying that what happened in my situation, a one time exception to keep my business, would be the prudent thing to do for a company that values its customers. And not just values us, as they blow smoke up our %#$, tell us what we wanna hear till they make that sale. I was also saying it's seriously DUMB to sell to a "distributor" if everyone they distribute to isn't then an authorized dealer. what else does a distributor do, but distribute to other stores, for ppl like me to buy from. You get to tell me who and where I BUY my parts from, I get to jump thru hoops, to spend crazy money, and then you go and realease better cards...weeks after you gouge us for the ones we buy. obviously evga made the step up program because it was thought it was needed. to keep customers happy and coming back...guess not

I think instead of everyone telling me what I did wrong, they should actually read what i post, instead of just trying to rush to evga's defense. I already know NOW...EVGA isn't gonna hand out medals for all the fanboys that blindly throw themselves in front of a proverbial bus for them. I'll say this one more time...pay attention,  it can save us all alot of time. I AM A PC NOOB! This was my 1st PC. I did alot of research on different custom PC websites. I seen alot of horror stories. People buying these custom rigs, and sometimes up to a year later they were still trying to get their new PC. I don't have it like that, to go thru all that. And I wasn't about to play experiment on this rig that cost me so much.
 
So I went to a local computer shop. I had the parts I wanted. I went down to talk to the guy, to make sure it all would work together. And figured instead of having them ship the PC to my house, and risk something happening before its get built. Ship it there and save me some time. Got my PC, haven't played my ps4 since I got it. Was asking about fps, when someone said I should Step-up...I THEN CALLED EVGA TO INQUIRE about the step up, AND IF I WAS ELIGIBLE. I explained my whole situation, where I bought my card, where it was sent. She then Told me I WAS ELIGIBLE, She even told me that I missed the 14 day window, to but the warranty, and i would need an extended warranty and the invoice.
 
I just spent 3200, so i didn't have it right then. I then ASKED if it was ok, if i waited till the next week to get the extended warranty, when i had the money, bring my PC down to the shop have them take out the card and send it in, then send me back the step up card. YES, she said THAT was just fine. I didn't think about it again, but planned around getting my card taken out while my rig was down for that time. then i call and get warranty bought, and ask about the invoice upload instructions, when im then told i cant do the step up all the sudden, after i just got the extended warranty for no reason. so i call them and have them cancel the the warranty. he said it was cancelled before they posted the charge. and still they took the money out...and now i gott a wait how long for MY money back...
 

In retorspect maybe she just wanted to get me to buy the warranty...I have no clue...But aren't their conversations Recorded and monitored, for training or quality assurance purposes...Then it should be there where this english lady tells me the complete wrong information, and then we can figure out how it's right that i'm held accountable for that some how. It's fine I'll eat the card, apparently evga needs the money more than I do, NOW I WILL I will go out of my way to get rid of it, even if I take a loss just to get rid of it and take my business elsewhere