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PC is Crashing - screens go blank; suspect 980ti hybrid

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EliteLurker
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2016/12/15 05:54:58 (permalink)
PC is Crashing - screens go blank pc keeps running but it has frozen - sometimes sound loops for X amount of time.
First I suspect my 980ti hybrid as I noticed this time the back plate was very warm - or a driver issue - my PC did have this problem but very rarley - once every 2 months or so,  until the GTX 1080 came out and since then the issue seems to happen more often, as well have noticeable bugs related to bad Nvidia drivers - video playback being corrupted, fix by the last driver update. 

Also seems to happen when there are more GPU intensive tasks - but note this issue has always been there but very infrequent up until recently.

Win10 64bit
4930K - stock clocks with h100i w/ 4 fans
SaberTooth X79
64 GB (8x8GB) Quad channel Corsair ram
980ti hybrid - second version - always 51c or under
2160P monitor with second 1080p monitor
850w Corsair PSU.
Has happened with most sets of drivers since the 1080 GTX has come out - please not I'm not using 1080 GTX drivers! but as a timeline, this seems very odd and lines up.

Also note I have 12+ fans in my rig to keep it all very cool and quite - nothing but the GPU goes past 41C ever - GPU does also benefit from extra Noctua 150mm fan cooling Ram and CPU surround and thus GPU backplate via a Zalman Bracket.


Anything I should check? - I can do fresh install of windows but not until the 22/23rd~ tho the last time wasn't long ago - 1 year?
Also I only have a GT220 PCI-E to test/replace with and have lots of work to do over this holiday period. 
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    Sajin
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2016/12/15 10:42:21 (permalink)
    #1 Clean out your current drivers using ddu, then perform a clean install of some older drivers. Instructions on how to do that can be found here under #2. Retest system for problem. If the issue persists...
     
    #2 Try moving the card to another pci-e slot & using a different set of pci-e power cables to power the card. Retest system for problem. If the issue persists...
     
    #3 Try running the card in debug mode. Information about debug mode can be found here under #3. Retest system for problem while running the card in debug mode. If the issue persists...
     
    #4 Check your psu voltages with a multimeter to make sure all the rails are within atx spec. If any of your rails hit the minimum spec I would replace the PSU with a new one. http://www.jonnyguru.com/...estion&ndfaq_id=28
     
    HOW TO: Properly load your system when checking PSU voltages.    
    #1 Download & Install latest version of Prime95. Use small fft test when running prime95.
    #2 Download & Install Unigine Heaven 4.0.   
    #3 Run both programs at the same time while checking voltages.
     
    Let me know your results.
     

      
    post edited by Sajin - 2016/12/15 10:59:12
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    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/08 15:32:53 (permalink)
    Hi, sorry for the late reply - 

    I did the drivers as stated,

    Also checked PCI-E power cables, I re-did some on what might have been on the same rail as the rest of the system so I use ones that might use another rail, tho I don't think my PSU works that way, thinks it's a single rail design.

    Also use compressed air(low psi) to blow out the rad and other parts of my pc - they were already pretty clean but I did get some dust and did reduce the temps by 2C for the gpu.

    But it's still black screening so I go to #3 debug.

    Thanks, I'll keep with updated - tho worth noting I've had black screens once every 2 days since posting - not looking good.
    post edited by EliteLurker - 2017/01/08 16:21:15
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    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/09 17:18:27 (permalink)
    I've been having my card crash a lot lately too. to note, I've been recycling my PSU for a number of computer builds. so I went out and got a new PSU, the EVGA 650 P2. Also to note, I think you want 2 seperate plugs for a 980 TI.
     
    Ran an artifacting test once the system was back up and running and it came up with nothing.
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    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/09 22:22:11 (permalink)
    Yep it crashed again - had it in debug mode.

    It's a Corsair HX 850 - got it when I built my PC around the time the 4930k came out - Also this mostly happens when watching youtube... rarely happens when OR I don't think has happened when gaming, so it doesn't happen under load, OR the load makes no difference  -  I don't game much these days, avg. 1-2 hours a day if that, and all the latest crashes/black screens have been while web browsing.

    Haven't tested the voltage, but it seems unlikely if all I'm doing is web browsing right?
    Haven't tested PCI-E channels but this card was fine until the GTX 1080 came out - in fact do you all remember when video playback would be corrupted glitchy for the first 2 secs of most codecs?  Which was dodgy Nvidia drivers. I still think it could be drivers, even tho I did a clean install with DDU.

    Here's a video: - can't post the link - THIS IS STARTING TO REALY PISS ME OFF it's on YT rLiA9FxBVhI 'EVGA 980ti Hybrid - Blank Screens Problem '


    Looks like I'll have to RMA BUT before I do I will check voltages and try the another PCI-E slot, but are there crash dumps? if so where are they stored? any other tips?
    post edited by EliteLurker - 2017/01/09 22:27:04
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    Sajin
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/09 22:42:27 (permalink)
    Crash dumps can be found under C:\Windows\Minidump & C:\Windows\LiveKernelReports. Since you suspect a driver issue try driver 353.06.
    #6
    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/10 00:33:54 (permalink)
    Sajin
    Crash dumps can be found under C:\Windows\Minidump & C:\Windows\LiveKernelReports. Since you suspect a driver issue try driver (link remove 'cause forum is annoying)


     I'm on win10 64bit - naturally finding those drivers seems kinda hard - another 'win' from Nvidia for worsening CS and general service

    Edit: no files in those folder or sub folders - I have folder options set to show all hidden files etc.
    Edit2: I'd post links to the results I got - But I can't - makes this whole troubleshooting thing rather annoying - I only get 12~ results that don't go back that far.


    post edited by EliteLurker - 2017/01/10 00:45:24
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    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/10 08:44:14 (permalink)
    open control panel
    open administrative tools
    open event viewer
    click on windows logs
    look through applications and system and it will show Errors and Warnings. look for the source of NVIDIA.
     
    if you see something like, "Downgraded from 4 total samples (4xMS, 1xSS) to 1 total samples (0xMS, 1xSS)." it means it is going into crash mode. the card downgrade in order to keep the system running. I've been getting this due to my power supply not being able to provide enough power. 
     
    you may also want to run a Windows Memory Diagnostic. That will let you know if you have bad ram or a bad motherboard.
     
    #8
    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/10 13:11:59 (permalink)
    mine crashed again, I got a dump this time. so I know what caused it.
    #9
    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/10 13:55:22 (permalink)
    firesped
    open control panel
    open administrative tools
    open event viewer
    click on windows logs
    look through applications and system and it will show Errors and Warnings. look for the source of NVIDIA.
     
    if you see something like, "Downgraded from 4 total samples (4xMS, 1xSS) to 1 total samples (0xMS, 1xSS)." it means it is going into crash mode. the card downgrade in order to keep the system running. I've been getting this due to my power supply not being able to provide enough power. 
     
    you may also want to run a Windows Memory Diagnostic. That will let you know if you have bad ram or a bad motherboard.
     


     Thanks, oh boy I have these, and when it happens I end up with pages of them - 105 of them from when it happened last night, starting at 3:41:35 to 3:48:27
    "Display driver nvlddmkm stopped responding and has successfully recovered."

    But clearly, it does not recover to any useful state.

    Wow, so easy to see when it happens on here too just piles of warning all in row.




    #10
    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/10 14:17:06 (permalink)
    in my case, i think i had a combination of things. an older power supply that was being over loaded by too many things plugged into it. so the video card was not getting enough power. I have some slicing software for my 3d printer that is also crashing everything. I'm gonna send a bug report their way so they can work on fixing that issue. 
     
    I'm going to build a new machine, but I still want to keep this one relevant for non gaming purposes.
    #11
    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/10 14:51:05 (permalink)
    Welp it just crashed - all I was doing was watching a youtube video and I resized the window CRASH, pc had only been on for an hour.
    No memory problems found.

    It screams BAD DRIVERS.

    Edit: found... OH I CAN'T PASTE LINKS... Well on the Nvidia GeForce forum page there's a sticky one TDR errors - and one that mentions web browsing - and changing power options in the OS to Performace so I've done that, it was on balanced before.
     
    post edited by EliteLurker - 2017/01/10 15:01:00
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    Dr.Death
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/10 15:31:36 (permalink)
    well  2 things   1. windows 10-    2.  dual/multi  monitors..    not hard to see all around the web  these later NVidia cards seem to have issue   [ 2160P monitor with second 1080p monitor  ??  I guess set them to the same 1080p may not be able to sync ]   Google something like  ''windows 10 black screens dual monitors  or windows 10 dual monitor crash ''   or something as like  , plenty out there to read up on
    https://answers.microsoft.com/en-us/windows/forum/games_windows_10/windows-10-dual-monitor-crashing/99056291-91b3-4fb6-abed-278aec10a194
     
    back plate getting warm ? that maybe normal if you look at some reviews that show thermal imaging of the card 
    http://www.hardwarecanucks.com/forum/hardware-canucks-reviews/70502-evga-gtx-980-ti-hybrid-review-3.html
     
    one more thing with them older platforms be sure you got its latest  bios for the motherboard   a lot need the latest to help support these newer cards 
     
    asus - lol    I like how your cpu call 4210 bios  but under the bios page theres no  4210 bios lisrted ..   still 22  listed bios's  makes me wonder how stable that board was to start with  [wow] ???   [my ''LAST'' asus was a sabertooth as well]
     
    then I guess you could risk a RMA   if nothing works out  now for my hybrid I still run 355.82 driver on it   I try newer ones but quickly come back to it and stay on it  [opinion] 
     
     
    #13
    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/11 15:36:15 (permalink)
    I'll try without the 1080p screen but my GTX 970 had no problems :/
    It crashed again so power option to performance didn't do anything and again I was only web browsing.
    #14
    Dr.Death
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/12 06:09:15 (permalink)
    thing is you do see a lot  of 900 and 10 series cards having black screen and multi monitor  issues all over  . 
     
    with mine heres the thing   1 computer  one monitor   4 hard drives     now  hard drive 1   has windows 7 fully updated  and all  it  blackscreens when I first boot up   [it just some how turns the monitor off ]   just turn it back on and  alls good all day   just something about first boot or re booting  ????
     
    2ed hard drive windows 7  never updated or been on line  [ fresh off the disk install ]   ''0''- issues   same driver  same programs run
     
    3ed hard drive Linux mint  -  ''0''  issues 
     
    4th Linux Ubuntu   - ''0''  issues 
     
    so seems its not the card or the monitor  or the driver  , right  ???     if so then it would do this no matter what I boot to   - just the fully updated windows 7  has issue   nothing else does
     
    so was it or is it a windows update in some way the cause   
     
    for me its not a big deal cause it does this at start up  and just a matter of turning the monitor back on   and not at any time the rest of the day  after that it seems to be 100% fine  all day   [crazy]
     
    like you I tried several thing to fix it but   ????? 
     
    good luck 
    #15
    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/12 06:30:20 (permalink)
    I installed easytune 6 on my machine and I started getting BSOD. removed that but started working on cleaning up the dcom errors I have been having. had a 2 things that were not setup for the proper users. I got those fixed. To me it seems the issue may stem from older MB that the manufacturers have EOL and are not updating the drivers to windows 10. At least with my board that seems to be the case.
    #16
    Sajin
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/12 12:14:01 (permalink)
    Looking like it's time to rma.
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    Dr.Death
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/12 13:39:27 (permalink)
    ya  I would not want to use win-10 on anything less then skylake   and with that your kinda trapped to it  - I know I would have to hate your guts to recommend it to u .     about all I use windows for anymore is for ease of gaming   [why I'm using that  non updated / non ever been on the internet install of 7 ]    that's working good  just keep it offline full time  -0- issues so far ,   all on line stuff doings is under the Linux .   I cant see installing malware  as a OS as 10 seems to be,   and how it seems Microsoft is sabotaging 7   to force folks to 10 [opinion]  seeing how there tricking / strong arming what ever did not fool a lot of folks    Microsoft is on the way out around here [quick]
     
    I don't know seems like having a custom personal computer is being a thing of the past   witth 10 may as well be public  computer  [LOL]
    post edited by Dr.Death - 2017/01/12 13:43:31
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    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/13 06:43:12 (permalink)
    woke up this morning. one screen was red other was green. rebooted the computer and now the display wont work in normal mode. i can get it to boot in safe mode. i'm wondering if my vision 2 sensor went bad or the drivers dont work with it
    #19
    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/13 12:27:38 (permalink)
    got my system back up by removing the graphics drivers. looking at the older drivers. Rift drivers were released on march 28, 2016 with version 364.72. march 8, 2016 was 364.51. so I am going back to march 1st, 2016 with version 362.0. I'm trying to avoid newer 3d stuff on this system. I have 3D Vision 2 installed on this system.
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    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/13 12:44:22 (permalink)
    installed the drivers and it went out again, I'm probably gonna have to RMA this card. running on the processor graphics now for this system.
    #21
    Dr.Death
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/01/13 17:19:02 (permalink)
    please post back on how the RMA went and  I would really like to know   how its handled  if through evga   [get a new 980ti hybrid ?  get a referb ?  get offered a gtx 1060 ??  get lost ?? ]    seeing I got a hybrid as well I'm interested  in how things end up for you on all that 
     
    thanks and good luck 
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    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/03/30 04:37:59 (permalink)
    I haven't RMA yet on the card, however the OS on the computer was messed up. I built a new machine and i think the 980 ti is still doing the same thing. I need to test it still then determine to RMA or not.
    #23
    firesped
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2017/11/22 12:28:23 (permalink)
    I did RMA this card and they sent me back an EVGA GeForce GTX 1080 SC GAMING, 08G-P4-6183-KR. sorry for not updating on this.
    #24
    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2018/07/24 04:31:44 (permalink)
    So long time no post - I did a clean format and all seamed good but lately noticed my gpu driver seams to crash and recover maybe? All the desktop icons and start bar icons disappear and re-appear - this happens as often as every 5 mins, can't see anything that lines up in the event log tho. Any ideas?
    #25
    Dave3d
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2018/07/24 10:22:16 (permalink)
    Have you disabled the Hardware GPU Acceleration for ALL of your web browsers?
    I had to do this. I kept getting very bad flickering on all web browsers (and for some reason the desktop), and I disabled it and it was a whole lot better (a little flicker now and then but not like it was before where it would flicker at every up or down of the page).
     
    Also, have you checked bios settings, and made sure the cpu isnt oc'ed, or the boot strap, or the memory, or the pci-e lanes?
    Set the pci-e slot to gen 2, or gen 3, or auto. After doing so, and rebooting, take the card out of the slot and boot up, then shut down and put the card back in. Sometimes the card will get 'stuck' in a certain mode.
     
    Other than that, the only other thing I can say is rma time?

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
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    Cool GTX
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2018/07/24 11:02:50 (permalink)
    The PC listed in your first post ?
     
    DDU your Nvidia driver, use safe mode with reboot
     
    Which Nvidia driver ?
     
    Win 10 up to date ?
     
    Does it happen with only one monitor ?
     
    What kind of cable are you using GPU to monitoer, are they tighr ?
     
     

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    #27
    mayduavongts
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2018/07/24 20:31:13 (permalink)
    Thanks for sharing, nice post! Post really provice useful information! 


    #28
    EliteLurker
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2018/07/24 22:49:18 (permalink)
    Same pc from first post - drivers and win10 are up-to-date
    Didn't use DDU this time as it didn't help last time.
    Haven't done any hardware switching but have pulled out the GPU awhile ago.
    Nothing is OC'ed.
    #29
    Dave3d
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    Re: PC is Crashing - screens go blank; suspect 980ti hybrid 2018/07/25 13:23:18 (permalink)
    Bios and cables are pretty much the last thing to check.
    You can use a dvi cable and see if that works well, but it cant do as much as a DisplayPort cable can. Maybe try HDMI also?
    And like Cool GTX said, try using only 1 monitor for testing.
    If it only happens on 2 monitors, then its either the cables or the cards outputs.

    I7 9700k water cooled-32GB Ram-Zotac 2080 x2 SLI-Asrock Z390 SLI mobo-EVGA 1600W G2 psu-ABS Glass case-2560x1440 144hz IPS monitor-Windows 10 Home
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