I know at the moment Asus is having an issue with their parts distribution.
 
Asus had contracted a separate company to handle their warehouse/s of components and shipping, and about 3 months ago that company packed up and dumped everything on Asus.
Asus has been playing catch up ever since and has taken months to get stuff sent.
I believe they are almost on top of getting it all sorted out.

eVGA, MSI, AsRock and Mushkin here, I don't mess with anyone eles. I'm dreading the day I buy a new monitor, unless Acer has a great RMA program?

quadlatte
for me the best customer service is the one you dont have to call. 

While I can understand the idea behind that it's really not realistic. . Even if you are 99% reliable the 100th customer will get the bad product and need to call customer service.  While I try to buy good quality products I really care about customer service because the reality is I could buy a motherboard or graphics card from anyone and have a failure. 
 
Normally I go for a mix of good customer service and a reliable seller of products. Knowing I can return it if it fails out of the box to a vendor like Amazon or Newegg is very important to me and having quality customer service like EVGA has provided gives me a piece of mind that I am taken care of during the products life cycle. In a way I have stopped caring about having the fastest overclocked system and instead want stability with good features for overclocking with the support if needed.

Hoggle

quadlatte
for me the best customer service is the one you dont have to call. 

While I can understand the idea behind that it's really not realistic. . Even if you are 99% reliable the 100th customer will get the bad product and need to call customer service.  While I try to buy good quality products I really care about customer service because the reality is I could buy a motherboard or graphics card from anyone and have a failure. 
 
Normally I go for a mix of good customer service and a reliable seller of products. Knowing I can return it if it fails out of the box to a vendor like Amazon or Newegg is very important to me and having quality customer service like EVGA has provided gives me a piece of mind that I am taken care of during the products life cycle. In a way I have stopped caring about having the fastest overclocked system and instead want stability with good features for overclocking with the support if needed.

 +1 here, not having to call is not 100% i agree, but I do believe the best customer service is when they call you!!!!!!!! EVGA called me, to help make sure my DG-87 case issues were swiftly solved. Hence why I continue to remain a customer as long as I can. My jaw hit the floor when I picked up after getting a legit voicemail from them.