Z170 Troubleshooting Template
BASICSWhat EVGA Z170 Motherboard do you have? Please place an X between the parentheses of the model number you are referencing.
() 111-SS-E172 () 140-SS-E177 (yes) 142-SS-E178
() 151-SS-E179
What BIOS revision are you running on?
don't know. motherboard has not booted
What previous BIOS revisions have been tried?
none
(IF APPLICABLE) have the other physical BIOS’s been tested?
*NOTE* Not all motherboards have this switch and depending on the model there can be a 2 or 3 position BIOS switch. Please see the manuals for the specific boards here:
Z170 Classified: go to page 11, number 32 on the mid right side of the board just below the 24 pin.
Z170 Classified-K: go to page 11, number 35 on the mid right side of the board just below the 24 pin.
Z170 FTW, and Z170 Stinger do not have multiple BIOS’s
What Operating system are you running? Be sure to specify Standard, Pro, Ultimate, and 32 or 64bit.
windows 10 but haven't even gotten to the step to install it
Components -InternalWhat specific model CPU do you have? I5 6400
Is it overclocked? Please place an
X next to appropriate answer. Yes: () No: (no)
If you are overclocked, what speed is the CPU running at?
What cooling solution is installed? If it is water cooled, specify make and model of All-In-One kit (for instance H100i), or FULL specs and order of components in the custom loop.
thermaltake thermalpaste
What are your temperatures, in Celsius, for CPU and GPU both at idle and under load in a benchmark? don't know it hasn't booted up yet
What bench marking software are you using?
What specific model of memory do you have?
How many kits of memory? CORSAIR Vengeance LPX 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200) Desktop Memory Model CMK32GX4M4A2400C16
Is it overclocked? Please place an X next to appropriate answer. Yes: () No: x()
If you have tested DIFFERENT memory, please supply the full model for this as well.
What specific model of Power Supply Unit (PSU)
Corsair - CX Series Modular CX750M 750W ATX Power Supply
Do you actively use more than 1 PSU in your system? Yes: () No: (x)
If YES to the previous question, what exact model?
Have you tested with a different PSU? Yes: (x) No: ()
If YES to the previous question, what exact model? EVGA SuperNova G2 1300W '80 Plus Gold' Modular Power Supply (120-G2-1300-XR)
How old are the PSU(s) in question?
Check all attached MOTHERBOARD power headers:
(x) 24 Pin (x) 8pin EPS 1 () 8pin EPS2 () 6pin PCIE on bottom of motherboard
*If the EPS is plugged in and the release is not on the same side as the tab on the MB EPS header, then you likely have a PCIE 8 pin header plugged in. Detach immediately and do NOT power on as this may cause irreparable damage.**EPS connector is shown page 11 number 29, there is a tab on the top that the clip of a power cable holds onto. You can see a more clear picture of the connector on page 21. The tab on the socket and the release on the cable have to click over each other. If not, please get a picture and post it in your troubleshooting thread and we will assist further, do NOT turn it on if these are not aligned.
Check the slots that are populated and provide specific of Component, brand, part number if available of the item present. If the slot is NOT populated please list it as “Empty”, “Unused”, or something to give clear indication that a slot is NOT in use, so there is no grey area in the configuration.
Not all slots are applicable to every board, but this form covers the entire chipset.
The slot listings below are counting ALL slots of 1x, 4x, and 16x from top to bottom, this is not only for the full size slots.
Note: PCI-E 1 is ALWAYS the slot closest to the CPU, and the numbers count up as you move down the board.
() PCI-E 1:
PCI-E Disable Switch in the ON position? Yes: () No: ()
() PCI-E 2:
PCI-E Disable Switch in the ON position? Yes: () No: ()
() PCI-E 3:
PCI-E Disable Switch in the ON position? Yes: () No: ()
() PCI-E 4:
PCI-E Disable Switch in the ON position? Yes: () No: ()
() PCI-E 5:
PCI-E Disable Switch in the ON position? Yes: () No: ()
() PCI-E 6:
PCI-E Disable Switch in the ON position? Yes: () No: ()
() M.2 Key M 110mm: (Typically used for SSD's)
Enabled in BIOS? Yes: () No: ()
() M.2 Key M 80mm: (Typically used for SSD's)
Enabled in BIOS? Yes: () No: ()
() M.2 Key E: (Typically used for smaller devices such as WiFi cards)
Enabled in BIOS? Yes: () No: ()
() SATA3/6g RAID Ports (please elaborate on RAID settings if present):
Is Hot Swap enabled on populated ports? Yes: () No: ()
() SATA3/6g AHCI Ports:
Is Hot Swap enabled on populated ports? Yes: () No: ()
If you are overclocking your video card(s), please include what software and what version you are using.
Components – I/O PanelCheck the slots that are populated and provide specific of Component, brand, part number if available of the item present.
Not all slots are applicable to every board, but this form covers the entire chipset.
All rear IO that have multiple connectors, such as USB, are counted top to bottom, left to right.
() USB 2.0 1:
() USB 2.0 2:
() USB 3.0 1:
() USB 3.0 2:
() USB 3.0 3:
() USB 3.0 4:
() USB 3.0 5:
() USB 3.0 6:
() USB 3.1 1:
() USB 3.1 2:
() USB 3.1 Type C:
() CAT5 1 (enabled/disabled in BIOS):
() CAT5 2 (enabled/disabled in BIOS):
() Analog Audio headers (standard 2 /2.1 speakers or headphones use green):
() Optical Out
() HDMI
() Display Port
Components – Front Panel HeadersCheck the components that are in use and provide specific of Component, brand, part number, or link (such as a 5.25 bay that has USB 2/3/eSATA on it) if available of the item present. Also what are these ports plugged into? A straight header (such as a power switch or front headphone and mic ports), or a component with its own PCB (for instance the module on the top of a CM Cosmos Case where the components are attached to a PCB with other components involved for additional function).
Not all slots are applicable to every board, but this form covers the entire chipset.
At any header are you using some intermediary cabling, such as: for example? If the system was working and can no longer power on and there is a third party cable between the motherboard and its intended device, it would be advisable to test without it being present.
() Power Switch
LED in use? Yes: (x) No: ()
If yes, have you verified +/- in correct place?
yes
() Reset Switch
LED in use? Yes: (x) No: ()
If yes, have you verified +/- in correct place?
yes
() USB 2.0 FP Header attached
() USB 3.0 FP Header attached
() USB 3.1 FP Header attached
() S/PDIF Header
() FP Audio Header
() Thunderbolt GPIO Header
BIOSHave you changed anything in the BIOS? Yes: () No: ()
If yes, are these basic settings such as boot order, raid enabling, XMP, etc.?
Is your PC running in Legacy BIOS mode, or UEFI mode? If you are unsure, go into the BIOS, under BOOT, go to CSM Configuration and list all of the settings in that menu.
Have you overclocked? Yes: () No: ()
Please go over EXACT setting changes from stock on the BIOS.
Please include EVERY voltage adjustment and value/frequency that was changed, and what it was changed to.
Have you tried resetting the BIOS, either by one of the BIOS reset buttons or by Loading Defaults from within the BIOS?
If you have a pic hosting account, for instance at flickr or something else of that nature, full pics of your BIOS, or at least what you have changed being posted here then linking to the album could be VERY helpful as well.
Problem description
Please be as specific as possible
I have everything put together and the motherboard won't boot or receive power. The only power it receives is enough for the green light on the onboard power button to turn on. I tried 2 different power supplies and still nothing. I am using an i5 6400 processor. and cosair ram. the 8 pin and 24 pin plug are plugged in as well. What am I missing?
Steps taken so far to resolve the issue
Please be as specific as possible, also if possible, please put them in order, as in some cases that can make a difference.
used 2 different psu's while it was out the case to test it and i still have nothing.
If there is anything else you think needs to be mentioned that is not part of the above Q&A, please add it in below. Remember, for those of us who can help out for troubleshooting, we would always rather have more info than we need than not enough.
If there are problems or suggestions for this form, please PM me with the issue. EVGATech_DaveB After any refinement that is needed is done, I will also make these for the other motherboard sections.
IF ANYONE HAS QUESTIONS LET ME KNOW BECAUSE I NEVER GOT AS FAR ENOUGH FOR THE MOTHER BOARD TO BOOT TO KNOW HOW TO ANSWER WHETHER OR NOT THE BIOS SELECTION IS RIGHT....ETC....ETC...
PLEASE HELP ME OUT
THANK YOU!