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Z170 Troubleshooting Template **READ ME BEFORE POSTING HARDWARE/SETUP/INSTALLATION QUESTIO

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TECH_DaveB
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2016/03/24 14:45:32 (permalink)
After input form several members for fine tuning the X99 Troubleshooting guide, here is the current version updated for the Z170.
 
Z170 Troubleshooting Template
 BASICS
What EVGA Z170 Motherboard do you have?  Please place an X between the parentheses of the model number you are referencing.
 
()  111-SS-E172                       ()  140-SS-E177                       ()  142-SS-E178                      
()  151-SS-E179
 
What BIOS revision are you running on? 
 
What previous BIOS revisions have been tried?
 
(IF APPLICABLE) have the other physical BIOS’s been tested?
*NOTE*  Not all motherboards have this switch and depending on the model there can be a 2 or 3 position BIOS switch.  Please see the manuals for the specific boards here:
Z170 Classified:  http://www.evga.com/support/manuals/files/151-SS-E179.pdf go to page 11, number 32 on the mid right side of the board just below the 24 pin.
Z170 Classified-K: http://www.evga.com/support/manuals/files/142-SS-E178.pdf go to page 11, number 35 on the mid right side of the board just below the 24 pin.
Z170 FTW, and Z170 Stinger do not have multiple BIOS’s
 
What Operating system are you running?  Be sure to specify Standard, Pro, Ultimate, and 32 or 64bit.
 
Components -Internal
What specific model CPU do you have?
            Is it overclocked?  Please place an X next to appropriate answer.    Yes: ()  No: ()
            If you are overclocked, what speed is the CPU running at?
What cooling solution is installed?  If it is water cooled, specify make and model of All-In-One kit (for instance H100i), or FULL specs and order of components in the custom loop.
 
What are your temperatures, in Celsius, for CPU and GPU both at idle and under load in a benchmark?
            What bench marking software are you using?
 
What specific model of memory do you have?
            How many kits of memory?
            Is it overclocked?  Please place an X next to appropriate answer.    Yes: ()  No: ()
            If you have tested DIFFERENT memory, please supply the full model for this as well.
 
What specific model of Power Supply Unit (PSU)
            Do you actively use more than 1 PSU in your system?  Yes: ()  No: ()
            If YES to the previous question, what exact model?
            Have you tested with a different PSU?  Yes: ()  No: ()
            If YES to the previous question, what exact model?
            How old are the PSU(s) in question?
            Check all attached MOTHERBOARD power headers:
            () 24 Pin           () 8pin EPS 1    () 8pin EPS2     () 6pin PCIE on bottom of motherboard
*If the EPS is plugged in and the release is not on the same side as the tab on the MB EPS header, then you likely have a PCIE 8 pin header plugged in.  Detach immediately and do NOT power on as this may cause irreparable damage.**
EPS connector is shown http://www.evga.com/support/manuals/files/151-SS-E179.pdf page 11 number 29, there is a tab on the top that the clip of a power cable holds onto.  You can see a more clear picture of the connector on page 21.  The tab on the socket and the release on the cable have to click over each other.  If not, please get a picture and post it in your troubleshooting thread and we will assist further, do NOT turn it on if these are not aligned.
 
Check the slots that are populated and provide specific of Component, brand, part number if available of the item present.  If the slot is NOT populated please list it as “Empty”, “Unused”, or something to give clear indication that a slot is NOT in use, so there is no grey area in the configuration.
Not all slots are applicable to every board, but this form covers the entire chipset.
The slot listings below are counting ALL slots of 1x, 4x, and 16x from top to bottom, this is not only for the full size slots.
 
Note: PCI-E 1 is ALWAYS the slot closest to the CPU, and the numbers count up as you move down the board.
 
()  PCI-E 1:
            PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
 
()  PCI-E 2: 
            PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
 
()  PCI-E 3: 
            PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
 
()  PCI-E 4: 
            PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
 
()  PCI-E 5: 
            PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
 
()  PCI-E 6: 
            PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
 
()  M.2 Key M 110mm: (Typically used for SSD's)
            Enabled in BIOS?  Yes: ()  No: ()
 
()  M.2 Key M 80mm: (Typically used for SSD's)
            Enabled in BIOS?  Yes: ()  No: ()
 
()  M.2 Key E: (Typically used for smaller devices such as WiFi cards)
            Enabled in BIOS?  Yes: ()  No: ()
 
()  SATA3/6g RAID Ports (please elaborate on RAID settings if present):
            Is Hot Swap enabled on populated ports?  Yes: ()  No: ()
 
()  SATA3/6g AHCI Ports:
            Is Hot Swap enabled on populated ports?  Yes: ()  No: ()
 
If you are overclocking your video card(s), please include what software and what version you are using.
 
 
Components – I/O Panel
Check the slots that are populated and provide specific of Component, brand, part number if available of the item present.
Not all slots are applicable to every board, but this form covers the entire chipset.
 
All rear IO that have multiple connectors, such as USB, are counted top to bottom, left to right.
 
()  USB 2.0 1: 
 
()  USB 2.0 2: 
 
()  USB 3.0 1: 
 
()  USB 3.0 2: 
 
()  USB 3.0 3: 
 
()  USB 3.0 4: 
 
()  USB 3.0 5: 
 
()  USB 3.0 6: 
 
()  USB 3.1 1: 
 
()  USB 3.1 2: 
 
()  USB 3.1 Type C: 
 
()  CAT5 1 (enabled/disabled in BIOS): 
 
()  CAT5 2 (enabled/disabled in BIOS): 
 
()  Analog Audio headers (standard 2 /2.1 speakers or headphones use green):
 
()  Optical Out
 
()  HDMI
 
()  Display Port
 
Components – Front Panel Headers
Check the components that are in use and provide specific of Component, brand, part number, or link (such as a 5.25 bay that has USB 2/3/eSATA on it) if available of the item present.  Also what are these ports plugged into?  A straight header (such as a power switch or front headphone and mic ports), or a component with its own PCB (for instance the module on the top of a CM Cosmos Case where the components are attached to a PCB with other components involved for additional function). 
Not all slots are applicable to every board, but this form covers the entire chipset.
 
At any header are you using some intermediary cabling, such as: http://koolance.com/image/cache/data/products/cbl-aw002p_p1-700x700.jpg for example?  If the system was working and can no longer power on and there is a third party cable between the motherboard and its intended device, it would be advisable to test without it being present.
 
()  Power Switch
            LED in use?  Yes: ()  No: ()
            If yes, have you verified +/- in correct place?
           
()  Reset Switch
            LED in use?  Yes: ()  No: ()
            If yes, have you verified +/- in correct place?
 
()  USB 2.0 FP Header attached
 
()  USB 3.0 FP Header attached
 
()  USB 3.1 FP Header attached
 
()  S/PDIF Header
 
()  FP Audio Header
 
()  Thunderbolt GPIO Header
 
 
BIOS
Have you changed anything in the BIOS?  Yes: ()  No: ()
            If yes, are these basic settings such as boot order, raid enabling, XMP, etc.?
 
Is your PC running in Legacy BIOS mode, or UEFI mode?  If you are unsure, go into the BIOS, under BOOT, go to CSM Configuration and list all of the settings in that menu.
 
Have you overclocked?  Yes: ()  No: ()
Please go over EXACT setting changes from stock on the BIOS. 
Please include EVERY voltage adjustment and value/frequency that was changed, and what it was changed to.
 
Have you tried resetting the BIOS, either by one of the BIOS reset buttons or by Loading Defaults from within the BIOS?
 
If you have a pic hosting account, for instance at flickr or something else of that nature, full pics of your BIOS, or at least what you have changed being posted here then linking to the album could be VERY helpful as well.
 
Problem description
Please be as specific as possible
 
 
 
Steps taken so far to resolve the issue
Please be as specific as possible, also if possible, please put them in order, as in some cases that can make a difference.
 
 
 
If there is anything else you think needs to be mentioned that is not part of the above Q&A, please add it in below.  Remember, for those of us who can help out for troubleshooting, we would always rather have more info than we need than not enough.
 
 
 
If there are problems or suggestions for this form, please PM me with the issue.  EVGATech_DaveB    After any refinement that is needed  is done, I will also make these for the other motherboard sections.
 
For anyone wanting to send a link to this form, here is the link information: http://forums.evga.com/FindPost/2461414 
post edited by EVGATech_DaveB - 2016/03/24 14:48:07
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    Mugen1188
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    Re: Z170 Troubleshooting Template **READ ME BEFORE POSTING HARDWARE/SETUP/INSTALLATION QUE 2016/07/11 12:18:04 (permalink)
    Z170 Troubleshooting Template
     BASICS
    What EVGA Z170 Motherboard do you have?  Please place an X between the parentheses of the model number you are referencing.
     
    ()  111-SS-E172                       ()  140-SS-E177                       (yes)  142-SS-E178                      
    ()  151-SS-E179
     
    What BIOS revision are you running on? 
     don't know. motherboard has not booted
    What previous BIOS revisions have been tried?
     none
    (IF APPLICABLE) have the other physical BIOS’s been tested?
    *NOTE*  Not all motherboards have this switch and depending on the model there can be a 2 or 3 position BIOS switch.  Please see the manuals for the specific boards here:
    Z170 Classified:   go to page 11, number 32 on the mid right side of the board just below the 24 pin.
    Z170 Classified-K:  go to page 11, number 35 on the mid right side of the board just below the 24 pin.
    Z170 FTW, and Z170 Stinger do not have multiple BIOS’s
     
    What Operating system are you running?  Be sure to specify Standard, Pro, Ultimate, and 32 or 64bit.
     windows 10 but haven't even gotten to the step to install it
    Components -Internal
    What specific model CPU do you have? I5 6400
                Is it overclocked?  Please place an X next to appropriate answer.    Yes: ()  No: (no)
                If you are overclocked, what speed is the CPU running at?
    What cooling solution is installed?  If it is water cooled, specify make and model of All-In-One kit (for instance H100i), or FULL specs and order of components in the custom loop.
     thermaltake thermalpaste 
    What are your temperatures, in Celsius, for CPU and GPU both at idle and under load in a benchmark? don't know it hasn't booted up yet
                What bench marking software are you using?
     
    What specific model of memory do you have?
                How many kits of memory? CORSAIR Vengeance LPX 32GB (4 x 8GB) 288-Pin DDR4 SDRAM DDR4 2400 (PC4 19200) Desktop Memory Model CMK32GX4M4A2400C16
                Is it overclocked?  Please place an X next to appropriate answer.    Yes: ()  No: x()
                If you have tested DIFFERENT memory, please supply the full model for this as well.
     
    What specific model of Power Supply Unit (PSU)

    Corsair - CX Series Modular CX750M 750W ATX Power Supply

                Do you actively use more than 1 PSU in your system?  Yes: ()  No: (x)
                If YES to the previous question, what exact model?
                Have you tested with a different PSU?  Yes: (x)  No: ()
                If YES to the previous question, what exact model? EVGA SuperNova G2 1300W '80 Plus Gold' Modular Power Supply (120-G2-1300-XR)
                How old are the PSU(s) in question?
                Check all attached MOTHERBOARD power headers:
                (x) 24 Pin           (x) 8pin EPS 1    () 8pin EPS2     () 6pin PCIE on bottom of motherboard
    *If the EPS is plugged in and the release is not on the same side as the tab on the MB EPS header, then you likely have a PCIE 8 pin header plugged in.  Detach immediately and do NOT power on as this may cause irreparable damage.**
    EPS connector is shown  page 11 number 29, there is a tab on the top that the clip of a power cable holds onto.  You can see a more clear picture of the connector on page 21.  The tab on the socket and the release on the cable have to click over each other.  If not, please get a picture and post it in your troubleshooting thread and we will assist further, do NOT turn it on if these are not aligned.
     
    Check the slots that are populated and provide specific of Component, brand, part number if available of the item present.  If the slot is NOT populated please list it as “Empty”, “Unused”, or something to give clear indication that a slot is NOT in use, so there is no grey area in the configuration.
    Not all slots are applicable to every board, but this form covers the entire chipset.
    The slot listings below are counting ALL slots of 1x, 4x, and 16x from top to bottom, this is not only for the full size slots.
     
    Note: PCI-E 1 is ALWAYS the slot closest to the CPU, and the numbers count up as you move down the board.
     
    ()  PCI-E 1:
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 2: 
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 3: 
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 4: 
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 5: 
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 6: 
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  M.2 Key M 110mm: (Typically used for SSD's)
                Enabled in BIOS?  Yes: ()  No: ()
     
    ()  M.2 Key M 80mm: (Typically used for SSD's)
                Enabled in BIOS?  Yes: ()  No: ()
     
    ()  M.2 Key E: (Typically used for smaller devices such as WiFi cards)
                Enabled in BIOS?  Yes: ()  No: ()
     
    ()  SATA3/6g RAID Ports (please elaborate on RAID settings if present):
                Is Hot Swap enabled on populated ports?  Yes: ()  No: ()
     
    ()  SATA3/6g AHCI Ports:
                Is Hot Swap enabled on populated ports?  Yes: ()  No: ()
     
    If you are overclocking your video card(s), please include what software and what version you are using.
     
     
    Components – I/O Panel
    Check the slots that are populated and provide specific of Component, brand, part number if available of the item present.
    Not all slots are applicable to every board, but this form covers the entire chipset.
     
    All rear IO that have multiple connectors, such as USB, are counted top to bottom, left to right.
     
    ()  USB 2.0 1: 
     
    ()  USB 2.0 2: 
     
    ()  USB 3.0 1: 
     
    ()  USB 3.0 2: 
     
    ()  USB 3.0 3: 
     
    ()  USB 3.0 4: 
     
    ()  USB 3.0 5: 
     
    ()  USB 3.0 6: 
     
    ()  USB 3.1 1: 
     
    ()  USB 3.1 2: 
     
    ()  USB 3.1 Type C: 
     
    ()  CAT5 1 (enabled/disabled in BIOS): 
     
    ()  CAT5 2 (enabled/disabled in BIOS): 
     
    ()  Analog Audio headers (standard 2 /2.1 speakers or headphones use green):
     
    ()  Optical Out
     
    ()  HDMI
     
    ()  Display Port
     
    Components – Front Panel Headers
    Check the components that are in use and provide specific of Component, brand, part number, or link (such as a 5.25 bay that has USB 2/3/eSATA on it) if available of the item present.  Also what are these ports plugged into?  A straight header (such as a power switch or front headphone and mic ports), or a component with its own PCB (for instance the module on the top of a CM Cosmos Case where the components are attached to a PCB with other components involved for additional function). 
    Not all slots are applicable to every board, but this form covers the entire chipset.
     
    At any header are you using some intermediary cabling, such as:  for example?  If the system was working and can no longer power on and there is a third party cable between the motherboard and its intended device, it would be advisable to test without it being present.
     
    ()  Power Switch
                LED in use?  Yes: (x)  No: ()
                If yes, have you verified +/- in correct place?
               yes
    ()  Reset Switch
                LED in use?  Yes: (x)  No: ()
                If yes, have you verified +/- in correct place?
     yes
    ()  USB 2.0 FP Header attached
     
    ()  USB 3.0 FP Header attached
     
    ()  USB 3.1 FP Header attached
     
    ()  S/PDIF Header
     
    ()  FP Audio Header
     
    ()  Thunderbolt GPIO Header
     
     
    BIOS
    Have you changed anything in the BIOS?  Yes: ()  No: ()
                If yes, are these basic settings such as boot order, raid enabling, XMP, etc.?
     
    Is your PC running in Legacy BIOS mode, or UEFI mode?  If you are unsure, go into the BIOS, under BOOT, go to CSM Configuration and list all of the settings in that menu.
     
    Have you overclocked?  Yes: ()  No: ()
    Please go over EXACT setting changes from stock on the BIOS. 
    Please include EVERY voltage adjustment and value/frequency that was changed, and what it was changed to.
     
    Have you tried resetting the BIOS, either by one of the BIOS reset buttons or by Loading Defaults from within the BIOS?
     
    If you have a pic hosting account, for instance at flickr or something else of that nature, full pics of your BIOS, or at least what you have changed being posted here then linking to the album could be VERY helpful as well.
     
    Problem description
    Please be as specific as possible
     I have everything put together and the motherboard won't boot or receive power. The only power it receives is enough for the green light on the onboard power button to turn on. I tried 2 different power supplies and still nothing. I am using an i5 6400 processor. and cosair ram. the 8 pin and 24 pin plug are plugged in as well. What am I missing?
     
     
    Steps taken so far to resolve the issue
    Please be as specific as possible, also if possible, please put them in order, as in some cases that can make a difference.
     used 2 different psu's while it was out the case to test it and i still have nothing.
     
     
    If there is anything else you think needs to be mentioned that is not part of the above Q&A, please add it in below.  Remember, for those of us who can help out for troubleshooting, we would always rather have more info than we need than not enough.
     
     
     
    If there are problems or suggestions for this form, please PM me with the issue.  EVGATech_DaveB    After any refinement that is needed  is done, I will also make these for the other motherboard sections.
     
    IF ANYONE HAS QUESTIONS LET ME KNOW BECAUSE I NEVER GOT AS FAR ENOUGH FOR THE MOTHER BOARD TO BOOT TO KNOW HOW TO ANSWER WHETHER OR NOT THE BIOS SELECTION IS RIGHT....ETC....ETC...
     
    PLEASE HELP ME OUT
     
    THANK YOU! 
    #2
    44Grimmace
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    Re: Z170 Troubleshooting Template **READ ME BEFORE POSTING HARDWARE/SETUP/INSTALLATION QUE 2016/12/03 17:16:07 (permalink)
    Z170 Troubleshooting Template
     BASICS
    What EVGA Z170 Motherboard do you have?  Please place an X between the parentheses of the model number you are referencing.
     
       (x)  142-SS-E178                      

     
    What BIOS revision are you running on? 1.4
     
    What previous BIOS revisions have been tried? None, it's brand new
     
    (IF APPLICABLE) have the other physical BIOS’s been tested?
     Is flipping that switch suddenly going to make the Motherboard pick the correct boot drive in legacy mode?  Or will it magically let me set up a RAID in UEFI mode?
    What Operating system are you running?  Windows 10 64bit.
     
    Components -Internal
    What specific model CPU do you have? i7 6700k
                Is it overclocked?  No: (x)
                If you are overclocked, what speed is the CPU running at?
    What cooling solution is installed?  If it is water cooled, specify make and model of All-In-One kit (for instance H100i), or FULL specs and order of components in the custom loop.
     Corsair H105



    What specific model of Power Supply Unit (PSU)                           EVGA SuperNOVA 1000 PS 220-PS-1000-V1 80+ PLATINUM 1000W

                Do you actively use more than 1 PSU in your system? No: (x)
                Check all attached MOTHERBOARD power headers:
                (x) 24 Pin           (x) 8pin EPS 1    () 8pin EPS2     (x) 6pin PCIE on bottom of motherboard
    *If the EPS is plugged in and the release is not on the same side as the tab on the MB EPS header, then you likely have a PCIE 8 pin header plugged in.  Detach immediately and do NOT power on as this may cause irreparable damage.**
    EPS connector is shown  page 11 number 29, there is a tab on the top that the clip of a power cable holds onto.  You can see a more clear picture of the connector on page 21.  The tab on the socket and the release on the cable have to click over each other.  If not, please get a picture and post it in your troubleshooting thread and we will assist further, do NOT turn it on if these are not aligned.
     
    PCI switches under my graphics card, i can't check that, but it seems irrelevant.
     
    ()  M.2 Key M 110mm: (Typically used for SSD's)
                Enabled in BIOS?  Yes: ()  No: (x)
     
    ()  M.2 Key M 80mm: (Typically used for SSD's)
                Enabled in BIOS?  Yes: ()  No: (x)
     
    ()  M.2 Key E: (Typically used for smaller devices such as WiFi cards)
                Enabled in BIOS?  Yes: ()  No: (x)
     
    ()  SATA3/6g RAID Ports (please elaborate on RAID settings if present):
                Is Hot Swap enabled on populated ports?  Yes: ()  No: ()
     
    ()  SATA3/6g AHCI Ports:
                Is Hot Swap enabled on populated ports?  Yes: ()  No: ()


    WHICH PORTS ARE RAID PORTS??????????????????????????????????  I haven't been able to select which ports are in a raid yet.


    Components – I/O Panel
    Check the slots that are populated and provide specific of Component, brand, part number if available of the item present.
    Not all slots are applicable to every board, but this form covers the entire chipset.
     
    All rear IO that have multiple connectors, such as USB, are counted top to bottom, left to right.
     
    ()  USB 2.0 1: 
     
    ()  USB 2.0 2: 
     
    ()  USB 3.0 1: 
     
    ()  USB 3.0 2: 
     
    ()  USB 3.0 3: 
     
    ()  USB 3.0 4: 
     
    ()  USB 3.0 5: 
     
    ()  USB 3.0 6: 
     
    ()  USB 3.1 1: 
     
    ()  USB 3.1 2: 
     
    ()  USB 3.1 Type C: 
     
    ()  CAT5 1 (enabled/disabled in BIOS): 
     
    ()  CAT5 2 (enabled/disabled in BIOS): 
     
    ()  Analog Audio headers (standard 2 /2.1 speakers or headphones use green):
     
    ()  Optical Out
     
    ()  HDMI
     
    ()  Display Port
     
    Components – Front Panel Headers
    Check the components that are in use and provide specific of Component, brand, part number, or link (such as a 5.25 bay that has USB 2/3/eSATA on it) if available of the item present.  Also what are these ports plugged into?  A straight header (such as a power switch or front headphone and mic ports), or a component with its own PCB (for instance the module on the top of a CM Cosmos Case where the components are attached to a PCB with other components involved for additional function). 
    Not all slots are applicable to every board, but this form covers the entire chipset.
     
    At any header are you using some intermediary cabling, such as:  for example?  If the system was working and can no longer power on and there is a third party cable between the motherboard and its intended device, it would be advisable to test without it being present.
     
    ()  Power Switch
                LED in use?  Yes: ()  No: ()
                If yes, have you verified +/- in correct place?
               
    ()  Reset Switch
                LED in use?  Yes: ()  No: ()
                If yes, have you verified +/- in correct place?
     
    ()  USB 2.0 FP Header attached
     
    ()  USB 3.0 FP Header attached
     
    ()  USB 3.1 FP Header attached
     
    ()  S/PDIF Header
     
    ()  FP Audio Header
     
    ()  Thunderbolt GPIO Header
     
     
    BIOS
    Have you changed anything in the BIOS?  Yes: (x)  No: ()
                If yes, are these basic settings such as boot order, raid enabling, XMP, etc.?
     I tried enabling RAID, but nothing happens.  When I switch to legacy mode, to enter the RAID manager I can't pick the boot drive, it automatically picks a drive that doesn't have the OS on it.
    Is your PC running in Legacy BIOS mode, or UEFI mode?  If you are unsure, go into the BIOS, under BOOT, go to CSM Configuration and list all of the settings in that menu.
     Legacy because I don't have a choice.
    Have you overclocked?  Yes: ()  No: (x)
    Please go over EXACT setting changes from stock on the BIOS. 
    Please include EVERY voltage adjustment and value/frequency that was changed, and what it was changed to.
     none, I haven't got that far, yet.
    Have you tried resetting the BIOS, either by one of the BIOS reset buttons or by Loading Defaults from within the BIOS?
     

    Problem description
    Please be as specific as possible
     
     
     
    Steps taken so far to resolve the issue
    Please be as specific as possible, also if possible, please put them in order, as in some cases that can make a difference.
     


    #3
    darth_tsunami
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    Re: Z170 Troubleshooting Template **READ ME BEFORE POSTING HARDWARE/SETUP/INSTALLATION QUE 2017/01/10 23:20:33 (permalink)
    Z170 Troubleshooting Template
     BASICS
    What EVGA Z170 Motherboard do you have?  Please place an X between the parentheses of the model number you are referencing.

    (x)  142-SS-E178-KR                      

    What BIOS revision are you running on? Default, currently at the office but then at home I will edit it when I find out specific revision
     
    What previous BIOS revisions have been tried? Default since I am not able to get past POST 62
     
    (IF APPLICABLE) have the other physical BIOS’s been tested?
    *NOTE*  Not all motherboards have this switch and depending on the model there can be a 2 or 3 position BIOS switch.  Please see the manuals for the specific boards here:
    Z170 Classified:  http://www.evga.com/support/manuals/files/151-SS-E179.pdf go to page 11, number 32 on the mid right side of the board just below the 24 pin.
    Z170 Classified-K: http://www.evga.com/support/manuals/files/142-SS-E178.pdf go to page 11, number 35 on the mid right side of the board just below the 24 pin.
    Z170 FTW, and Z170 Stinger do not have multiple BIOS’s
     
    What Operating system are you running?  Be sure to specify Standard, Pro, Ultimate, and 32 or 64bit.
     
    It it going to be Windows 10 Professional 64bits as soon as I can get past POST 62
     
    Components -Internal
    What specific model CPU do you have? I7 7700K
                Is it overclocked?  Please place an X next to appropriate answer.    Yes: ()  No: (x)
                If you are overclocked, what speed is the CPU running at?
    What cooling solution is installed?  If it is water cooled, specify make and model of All-In-One kit (for instance H100i), or FULL specs and order of components in the custom loop.
     
     Cooler Master Hyper 212 Evo

    What are your temperatures, in Celsius, for CPU and GPU both at idle and under load in a benchmark?
                What bench marking software are you using?
     
    What specific model of memory do you have? G.Skill F4-3200C16D-16GTZB
                How many kits of memory? 1 (2x8)
                Is it overclocked?  Please place an X next to appropriate answer.    Yes: ()  No: (X)
                If you have tested DIFFERENT memory, please supply the full model for this as well. No: (X)
     
    What specific model of Power Supply Unit (PSU) EVGA 220-G2-0850-XR
                Do you actively use more than 1 PSU in your system?  Yes: ()  No: (X)
                If YES to the previous question, what exact model?
                Have you tested with a different PSU?  Yes: ()  No: (X)
                If YES to the previous question, what exact model?
                How old are the PSU(s) in question? Summer 2014
                Check all attached MOTHERBOARD power headers: Mine only has 1 8pin EPS and I have no 6pin CPI connected to motherboard
                (X) 24 Pin           (X) 8pin EPS 1    () 8pin EPS2     () 6pin PCIE on bottom of motherboard
    *If the EPS is plugged in and the release is not on the same side as the tab on the MB EPS header, then you likely have a PCIE 8 pin header plugged in.  Detach immediately and do NOT power on as this may cause irreparable damage.**
    EPS connector is shown http://www.evga.com/support/manuals/files/151-SS-E179.pdf page 11 number 29, there is a tab on the top that the clip of a power cable holds onto.  You can see a more clear picture of the connector on page 21.  The tab on the socket and the release on the cable have to click over each other.  If not, please get a picture and post it in your troubleshooting thread and we will assist further, do NOT turn it on if these are not aligned.
     
    Check the slots that are populated and provide specific of Component, brand, part number if available of the item present.  If the slot is NOT populated please list it as “Empty”, “Unused”, or something to give clear indication that a slot is NOT in use, so there is no grey area in the configuration.
    Not all slots are applicable to every board, but this form covers the entire chipset.
    The slot listings below are counting ALL slots of 1x, 4x, and 16x from top to bottom, this is not only for the full size slots.
     
    Note: PCI-E 1 is ALWAYS the slot closest to the CPU, and the numbers count up as you move down the board.
     
    ()  PCI-E 1: EVGA GTX1070 FTW 08G-P4-6276-KR
                PCI-E Disable Switch in the ON position?  Yes: ()  No: (X)
     
    ()  PCI-E 2: Emtpy
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 3: Emtpy
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 4: Emtpy
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 5: Emtpy
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  PCI-E 6: Emtpy
                PCI-E Disable Switch in the ON position?  Yes: ()  No: ()
     
    ()  M.2 Key M 110mm: (Typically used for SSD's) No
                Enabled in BIOS?  Yes: ()  No: ()
     
    ()  M.2 Key M 80mm: (Typically used for SSD's) No
                Enabled in BIOS?  Yes: ()  No: ()
     
    ()  M.2 Key E: (Typically used for smaller devices such as WiFi cards)
                Enabled in BIOS?  Yes: ()  No: ()
     
    ()  SATA3/6g RAID Ports (please elaborate on RAID settings if present): Nothing is connected due troubleshooting
                Is Hot Swap enabled on populated ports?  Yes: ()  No: ()
     
    ()  SATA3/6g AHCI Ports: Nothing is connected due troubleshooting
                Is Hot Swap enabled on populated ports?  Yes: ()  No: ()
     
    If you are overclocking your video card(s), please include what software and what version you are using.
     
     
    Components – I/O Panel
    Check the slots that are populated and provide specific of Component, brand, part number if available of the item present.
    Not all slots are applicable to every board, but this form covers the entire chipset.
     
    All rear IO that have multiple connectors, such as USB, are counted top to bottom, left to right.
     
    ()  USB 2.0 1: 
     
    ()  USB 2.0 2: 
     
    ()  USB 3.0 1: 
     
    ()  USB 3.0 2: 
     
    ()  USB 3.0 3: 
     
    ()  USB 3.0 4: 
     
    ()  USB 3.0 5: 
     
    ()  USB 3.0 6: 
     
    ()  USB 3.1 1: 
     
    ()  USB 3.1 2: 
     
    ()  USB 3.1 Type C: 
     
    ()  CAT5 1 (enabled/disabled in BIOS): 
     
    ()  CAT5 2 (enabled/disabled in BIOS): 
     
    ()  Analog Audio headers (standard 2 /2.1 speakers or headphones use green):
     
    ()  Optical Out
     
    ()  HDMI
     
    ()  Display Port
     
    Components – Front Panel Headers
    Check the components that are in use and provide specific of Component, brand, part number, or link (such as a 5.25 bay that has USB 2/3/eSATA on it) if available of the item present.  Also what are these ports plugged into?  A straight header (such as a power switch or front headphone and mic ports), or a component with its own PCB (for instance the module on the top of a CM Cosmos Case where the components are attached to a PCB with other components involved for additional function). 
    Not all slots are applicable to every board, but this form covers the entire chipset.
     
    At any header are you using some intermediary cabling, such as: http://koolance.com/image/cache/data/products/cbl-aw002p_p1-700x700.jpg for example?  If the system was working and can no longer power on and there is a third party cable between the motherboard and its intended device, it would be advisable to test without it being present.
     
    ()  Power Switch
                LED in use?  Yes: ()  No: ()
                If yes, have you verified +/- in correct place?
               
    ()  Reset Switch
                LED in use?  Yes: ()  No: ()
                If yes, have you verified +/- in correct place?
     
    ()  USB 2.0 FP Header attached
     
    ()  USB 3.0 FP Header attached
     
    ()  USB 3.1 FP Header attached
     
    ()  S/PDIF Header
     
    ()  FP Audio Header
     
    ()  Thunderbolt GPIO Header
     
    Im using on board button to troubleshoot 

    BIOS
    Have you changed anything in the BIOS?  Yes: ()  No: (X)
                If yes, are these basic settings such as boot order, raid enabling, XMP, etc.?
     
    Is your PC running in Legacy BIOS mode, or UEFI mode?  If you are unsure, go into the BIOS, under BOOT, go to CSM Configuration and list all of the settings in that menu. Cant boot
     
    Have you overclocked?  Yes: ()  No: (X)
    Please go over EXACT setting changes from stock on the BIOS. 
    Please include EVERY voltage adjustment and value/frequency that was changed, and what it was changed to.
     
    Have you tried resetting the BIOS, either by one of the BIOS reset buttons or by Loading Defaults from within the BIOS? Reset button
     
    If you have a pic hosting account, for instance at flickr or something else of that nature, full pics of your BIOS, or at least what you have changed being posted here then linking to the album could be VERY helpful as well.
     
    Problem description 
     
    Please be as specific as possible
     
     As always, I´ve put together the pieces together on a box (not case) to be able to troubleshoot better, So far everything looks fine but I am stuck on POST error 62, which aparently is related to RAM
     
    Steps taken so far to resolve the issue
    Please be as specific as possible, also if possible, please put them in order, as in some cases that can make a difference.
     
     I´ve tried to clear CMOS, remove battery for at least half hour while I had dinner, tried to switch the sticks from bank 2 to bank 4, even tried 1 stick alone, and of course to test no stick which gave me POST 55
     
    If there is anything else you think needs to be mentioned that is not part of the above Q&A, please add it in below.  Remember, for those of us who can help out for troubleshooting, we would always rather have more info than we need than not enough.
     
     Is there a way to verify my motherboard is not remanufactured (refurbished) because thats the only component im not quite sure (all of them were bought through Amazon by Amazon, but motherboard through seller on Amazon)
     
    If there are problems or suggestions for this form, please PM me with the issue.  EVGATech_DaveB    After any refinement that is needed  is done, I will also make these for the other motherboard sections.
     
    Please add 142-SS-E178-KR to the list on top :)
     
    For anyone wanting to send a link to this form, here is the link information: http://forums.evga.com/FindPost/2461414 

    PC Power and Cooling PPCT860ESA 860W ATX12V / EPS12V SLI Ready CrossFire Ready Power Supply
    Thermaltake A2309 iCage 5.25" bay convert to 3 x 3.5" HDD Module
    EVGA 012-P3-1571-AR GeForce GTX 570 HD 
    LITE-ON 20X DVD±R DVD Burner with LightScribe Black SATA Model LH-20A1L-05 LightScribe Support - OEM 
    Intel Core i7 920 2.66GHz 8M L3 Cache 4.8GT/sec QPI Hyper-Threading Turbo Boost LGA1366 Processor
    Cooler Master V8 Nickel Plated Copper Base Aluminum Fins 8 Heatpipes Core i7 1366 CPU Cooler - (RR-UV8-XBU1-GP)
    EVGA 132-BL-E758-A1 X58 3-Way SLI Core i7 Motherboard with Tri-Channel DDR3 and Tuning Utility
    OCZ OCZ3P1600LV6GK DDR3 PC3-12800 1600MHz 6GB Platinum XTC Triple Channel Kits
    #4
    scrapper80
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    Re: Z170 Troubleshooting Template **READ ME BEFORE POSTING HARDWARE/SETUP/INSTALLATION QUE 2018/09/26 19:45:25 (permalink)
    (X)  142-SS-E178                      

    Unknown Bios.
    Other physical BIOS’ have been tested (with switch).
    Windows 10 64 bit.
     
    i7 6600k CPU installed, not overclocked.
    Coolermaster V8.
    Temperatures unknown.
    2x 16gb RAM.
     
    EVGA 1300W Supernova P/S, also tested with EVGA 800W.
    P/S is 2 years old and 4 years old respectively.
     
    24pin + 8 pin + 6 pin connected.  Tested with just 24 pin and 8 pin as well.
    EPS connector clip matches up.
     
     
    NOTHING connected but power, CPU and 1 memory stick in slot 2.
     
    Bios Inaccessible.
     
    Problem description:
     
    Power button green LED Pulses, bright then fades out repeating.
    Computer has been running great for 1.5 years, turned off the other day and now no POST.  Checked with another verified good P/S with same results.   Removed memory as well, and inserted each DIMM 1 at a time into slot 2 with same results.
     
    Please Advise.
     
     
     
     
    #5
    Sajin
    EVGA Forum Moderator
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    Re: Z170 Troubleshooting Template **READ ME BEFORE POSTING HARDWARE/SETUP/INSTALLATION QUE 2018/09/27 00:24:22 (permalink)
    scrapper80
    (X)  142-SS-E178                      

    Unknown Bios.
    Other physical BIOS’ have been tested (with switch).
    Windows 10 64 bit.
     
    i7 6600k CPU installed, not overclocked.
    Coolermaster V8.
    Temperatures unknown.
    2x 16gb RAM.
     
    EVGA 1300W Supernova P/S, also tested with EVGA 800W.
    P/S is 2 years old and 4 years old respectively.
     
    24pin + 8 pin + 6 pin connected.  Tested with just 24 pin and 8 pin as well.
    EPS connector clip matches up.
     
     
    NOTHING connected but power, CPU and 1 memory stick in slot 2.
     
    Bios Inaccessible.
     
    Problem description:
     
    Power button green LED Pulses, bright then fades out repeating.
    Computer has been running great for 1.5 years, turned off the other day and now no POST.  Checked with another verified good P/S with same results.   Removed memory as well, and inserted each DIMM 1 at a time into slot 2 with same results.
     
    Please Advise.

    https://forums.evga.com/O...ng-Green-m2653226.aspx


    See my current build here: https://forums.evga.com/My-bench-rig-unlimited-power-m3596024.aspx
    RTX 2080 Ti 4-way SLI?!?!: https://forums.evga.com/RTX-2080-Ti-4way-SLi-set-by-yours-truly-m2954756.aspx
    #6
    scrapper80
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    Re: Z170 Troubleshooting Template **READ ME BEFORE POSTING HARDWARE/SETUP/INSTALLATION QUE 2018/09/27 00:32:08 (permalink)
    Perhaps its a USB peripheral, however *nothing* (board is out of case on a box, only power, cpu and memory (in slot 2)) is connected and the problem persists. 
     
    #7
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