EVGA

False Alarm. Sorry!

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Broken
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2018/10/11 14:43:18 (permalink)
Having issue with an old motherboard that had Lifetime Warranty, logged in to start a return process and seen that it now lists as out of warranty. Further checking revealed other Lifetime Warranty products are no longer.
Update:
 
Issue resolved!
 
post edited by Broken - 2018/10/11 15:16:04
#1

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    joseph021012
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    Re: When did EVGA Retroactivley change warranty on lifetime warranty products? 2018/10/11 15:00:03 (permalink)
    EVGA still has some of the longest warranty still. Although that sucks and you could probably sue them, the taxes are killing EVGA's already small margins.
    #2
    Cool GTX
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    Re: When did EVGA Retroactivley change warranty on lifetime warranty products? 2018/10/11 15:01:54 (permalink)
    EVGA did NOT change the Terms      RE: "When did EVGA Retroactivley change warranty on lifetime warranty products?"
     
     
    Terms of previous purchases did not change - though new purchases did change on the Date noted in Warranty Section / Terms
     
    Contact EVGA CS  - they can get it sorted out
    https://www.evga.com/about/contactus/
     
    Did you register the product when it was new ?
     
     

    Nibbler - EVGA X99 Classified, 5960X, 2-TitanX P & EVGA 1080FE, Custom loop, modded Phanteks Enthoo Primo, 32GB GSkill DR4, Intel NVMe PCIe 750 SSD, Win10 Pro, EVGA 1600 P2, Folding 3.5M PPD, 4K Acer XB280HK monitor
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    #3
    joseph021012
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    Re: When did EVGA Retroactivley change warranty on lifetime warranty products? 2018/10/11 15:03:32 (permalink)
    EVGA cs is some of the best imo. You'll work it out.
    #4
    Broken
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    Re: When did EVGA Retroactivley change warranty on lifetime warranty products? 2018/10/11 15:04:56 (permalink)
    Spoke with Adam and was assured it still has warranty. Website doesn't always have all info. RMA was started and awesome customer support!
    #5
    Cool GTX
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    Re: When did EVGA Retroactivley change warranty on lifetime warranty products? 2018/10/11 15:06:38 (permalink)
    Broken
    Spoke with Adam and was assured it still has warranty. Website doesn't always have all info. RMA was started and awesome customer support!


     
     
    that was fast, glad your Happy that RMA was started so quickly


     
    You can go to post #1, select edit, then make a change to the Title & save

    Nibbler - EVGA X99 Classified, 5960X, 2-TitanX P & EVGA 1080FE, Custom loop, modded Phanteks Enthoo Primo, 32GB GSkill DR4, Intel NVMe PCIe 750 SSD, Win10 Pro, EVGA 1600 P2, Folding 3.5M PPD, 4K Acer XB280HK monitor
    AIO Folding Rampage5e10, 5930K, EVGA CLC 240 2-EVGA 1080Ti FTW3 Hybrid, 32GB GSkill DDR4, Samsumg 850 Pro SSD, Win 7 Pro 64bit, EVGA 1200 P2 PSU, Folding 2M PPD, Thermaltake View 71  Affiliate code 05MLLDCG6B

    #6
    EVGATech_AdamB
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    Re: When did EVGA Retroactivley change warranty on lifetime warranty products? 2018/10/11 15:07:15 (permalink)
    Hello Broken! The short answer is that the lifetime warranty terms have not changed. If you had a valid lifetime warranty on a product then it would still be valid. The long answer is that the website information on the "My Products" page may not be able to take all situations into account and in those cases you might see a product as out of warranty in error. But as with all information on the registration pages, the warranty is subject to verification by our support team. We were able to discuss the issue over the phone to clarify and your RMA has been submitted and approved. And I also appreciate you taking the time to update the thread to let the community know the issue has been resolved.

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    #7
    Hoggle
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    Re: When did EVGA Retroactivley change warranty on lifetime warranty products? 2018/10/11 15:19:38 (permalink)
    It's always best to get clarification from any company if you think things have changed. Sometimes it's an error or an exception sometimes is made. I have even found out about a product recall of a mixer that they had removed the model from the support site.
    #8
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