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Hot!Extremely Low audio issue

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Djufs
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2021/05/19 13:05:59 (permalink)
Hi, 
 
I'm new the forum, but have an issue and am looking for advice or a solution.
 
I just bought an XR1 and hooked it up in a minute.  Video quality is great when running OBS, but the audio is really, really low.  Below is a scenario:
 
Call of Duty:
+Video quality is great (recorded via obs)
+Teammates audio to my headphones is normal
 
-My chat audio to my teammates is really low (recorded via OBS)
-Audio to my headphones is really low (not high enough)
 
Normally my headphones are super loud and not at full volume.
And yes, the audio is maxed on the XR1 between both phones and controller input.
#1

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    EVGATech_DavidR
    EVGA Tech Support
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    Re: Extremely Low audio issue 2021/05/27 07:05:18 (permalink)
    Are you gaming from a console or a PC and is your chat and headphone audio going through the XR1 or is it connected directly to the PC? Please provide information about the platform you're gaming from and if you can provide a breakdown of your setup and perhaps a video of one of your sessions, so we can try reviewing this.
    #2
    Djufs
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    Re: Extremely Low audio issue 2021/05/28 04:55:05 (permalink)
    Thanks.
     
    -HMDI in from PS4 into XR1
    -HDMI out from XR1 to Monitor
    -USB in from XR1 into USB PC Laptop
    -Gaming headset into headphones 3.5 in XR1
    -PS4 controller into 3.5 controller in XR1
     
    Edit:
    One thing I haven't is plugging both usb cords into the laptop.  I don't have the extra slot right now.  Why are there 2 usb cables at one end?
    post edited by Djufs - 2021/05/28 04:59:41
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    Djufs
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    Re: Extremely Low audio issue 2021/07/23 09:31:15 (permalink)
    Thanks for the great service.  Your product sucks.  Now I just black screen on OBS.  Before that the image was freezing but the audio was working.
    #4
    ty_ger07
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    Re: Extremely Low audio issue 2021/07/24 07:05:24 (permalink)
    Djufs
    One thing I haven't is plugging both usb cords into the laptop.  I don't have the extra slot right now.  Why are there 2 usb cables at one end?

    Have you solved that yet? If you have under-powered it and have used it improperly, it's hard to blame the product.
    #5
    Djufs
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    Re: Extremely Low audio issue 2021/07/24 08:58:31 (permalink)
    I have it plugged into an AC powered USB hub and it's the same result. 
     
    A response from anyone would have been nice.  Piss poor service even if I wasn't handling the setup properly in the beginning. 
    post edited by Djufs - 2021/07/24 08:59:33
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    ty_ger07
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    Re: Extremely Low audio issue 2021/07/25 10:15:33 (permalink)
    The point I was trying to hint at is that you may have damaged it.

    It's hard to accept your complaints against the product when you openly admitted that you were not using the product correctly. Under-powering it could have damaged it and caused the initial problem which then escalated to the point that it stopped working correctly at all. It cannot be ruled out as a contributing factor.
    post edited by ty_ger07 - 2021/07/26 04:46:04
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    UnknownOCPlayer
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    Re: Extremely Low audio issue 2021/07/26 11:32:26 (permalink)
    Djufs
    Thanks for the great service.  Your product sucks.  Now I just black screen on OBS.  Before that the image was freezing but the audio was working.


    Could it be possibly the laptop? Honestly, with my past experiences using various capture cards, the USB bus power may not be enough resources being available could be also issue, depending on the make of the laptop and its own specs alone. What kind of laptop do you have exactly?
    #8
    wmmills
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    Re: Extremely Low audio issue 2021/07/29 03:53:33 (permalink)
    Do the headphones have there own drivers? Did you check your O/S sound options? There was no problems until you plugged in the sound card right? What gpu are using? What O/S are you using and is it up to date? Makes and models of what your using for your desktop/laptop would be helpful and which make/models of tv/monitors your using.

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    #9
    ty_ger07
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    Re: Extremely Low audio issue 2021/08/01 07:58:52 (permalink)
    wmmills
    There was no problems until you plugged in the sound card right?

    Sound card?
    #10
    wmmills
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    Re: Extremely Low audio issue 2021/08/02 01:24:26 (permalink)
    ty_ger07
    wmmills
    There was no problems until you plugged in the sound card right?

    Sound card?

    LOL, awwww....your good Ty! Capture card ya stickler.

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