richramirez
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wow, I was thinking of stepping up my 275 -> 275 coop or a 295coop but thier stupid "SETP UP" will only let me STEP DOWN to a 260... FAIL.
how long has this been in effect???
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ShockTheMonky
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Re:Evga's step-up program is a step down program now... what gives
2009/11/22 17:06:15
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Reason no doubt is becaus you can not step up into the same chip/gpu. The COOP 275 is still a 275 and the 295 COOP is 2x275 chips on one card. So really only other way to go is to either go down to 260 or up to 285 if offered. Course they may have another reason but that's the only one I can come up with.
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Re:Evga's step-up program is a step down program now... what gives
2009/11/22 17:09:15
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lastsamurairick
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Re:Evga's step-up program is a step down program now... what gives
2009/11/22 17:30:36
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You see is easy When I bought the the Mobo 780i sli ftw they offer me the 790 as step up I refused for the fact that I had my mind made up on this Mobo. Which I still have and when, I bought the EVGA 260 core 216 they came up with the 260 55nm I could not step up so I left it alone because is I knew from reading the step up rules that was not possible so my fellow Forum member please read before calling anybody names around here since EVGA is the only one who gives 100% of support.Thanks and have a great day or night Peace Out.
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lifesajrny
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Re:Evga's step-up program is a step down program now... what gives
2009/11/22 17:36:45
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I'm still crossing my toes that the 300 series will come out before my 275 step up goes down the tube.
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Hugh Jass
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Re:Evga's step-up program is a step down program now... what gives
2009/11/22 19:21:31
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lifesajrny
I'm still crossing my toes that the 300 series will come out before my 275 step up goes down the tube.
unless you have at least 2 months left you're probably out of luck....
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Moltenlava
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Re:Evga's step-up program is a step down program now... what gives
2009/11/23 07:30:44
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They may have removed the GTX 295 again due to low/limited stock, it has happened a few times before. It could get reinstated, after removing it for a short period of time EVGA put it back on the Step up list. Going by the Terms and Conditions of the Step Up program a 275 to 295 should be allowed but a 275 to 260 is the one that should not be allowed, they have allowed Step Downs in the past but accoridng to the updated Terms and Conditions its not allowed. Good luck.
post edited by Moltenlava - 2009/11/23 07:34:33
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barnhartmd051977
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Re:Evga's step-up program is a step down program now... what gives
2009/11/23 07:57:13
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Hey i am an EVGA fanboy!!! But the fact of the matter is if ur gonna stamp 90-day step-up on the box and use it as a marketing tool, then it is plain and simple, I dont care what there stock looks like, the fact is if u have 90 days to step up u should be able to start the step-up process and pick the card u want to step-up to before ur 90 days is up and when it comes in stock you should get it... Either that or the should remove the marketing scam all together... The fact is they advertise 90 day step-up program, which is a marketing tool to get more people to buy the product, and it is not our (the end users) problem that they are currently out of stock on any given product... So dont take it the wrong way I am just saying if ure going to advertise 90 day step-up program then everyone should have the chance to step-up with in the 90 days regardless of stock on hand...
Like I said before I am an EVGA Fanboy, I own plenty of EVGA product, and Yes I understand that EVGA is the best company on the market for the products they sell, and their customer service is bar none the greatest CS on the planet...
The fact still remains its an F-ed up program... Like the Three GTX 260 SSC's I bought say righ on the box 90 day step up, get them home and register them and they are not on the list for the program, then **** is it on the box for, thats my point...
Ok sorry for ranting, just had to get that off my chest...
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corpsmaker
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Re:Evga's step-up program is a step down program now... what gives
2009/11/23 16:24:16
(permalink)
Hey EVGA are you listening,
This is an easy fix!! Do the right thing.
It can take 20 years to build a reputation and 5 minutes to destroy it!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CorpsMaker
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bcb325ci
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Re:Evga's step-up program is a step down program now... what gives
2009/11/23 16:55:12
(permalink)
corpsmaker
Hey EVGA are you listening,
This is an easy fix!! Do the right thing.
It can take 20 years to build a reputation and 5 minutes to destroy it!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CorpsMaker
Your dumb, EVGA is the only one who even offers this kind of deal in the first place. If you don't like it go else where.
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bambihunter
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Re:Evga's step-up program is a step down program now... what gives
2009/11/23 18:58:05
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I had always read about the Step Up program and thinking it sounded pretty cool. However, since it seems to be only the stock clock stuff offered then I have no interest in it. Someone above posted that they are the only one who offers it, and that may be right (does ATI still do it?) but I won't be utilizing it unless they start offering their better stuff through it.
I just bought a pair of 295 FTW's and in no way did the step up have any bearing on my decision. EVGA just has the best 295 cards going now (although my first one was DOA out of the box but that's another story).
A side rant somewhat related, why does EVGA's water cooled 295's run at such a low clock? And why does the FTW model not support the voltage tuner?
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_GarrettH
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Re:Evga's step-up program is a step down program now... what gives
2009/11/23 20:03:37
(permalink)
The EVGA StepUp program does have its limits. The Step Up Terms and Conditions do state:
· Products known to have a limited availability will not be made available to the Step-Up program. (Limited availability determined by EVGA.)
The GTX 275, GTX 285 and GTX 295 COOP are all on tight inventories. This is the reason for the 896-P3-1170-AR, 01G-P3-1180-AR and the 017-P3-1295-AR were removed from the Step Up Program. This is also why these product and their EVGA overclocked editions are not even available at EVGA.com on a consistent basis.
As for the GTX 275 COOP Physx Edition, the Step Up Program specifically states:
· EVGA will only release reference versions of its products, NVIDIA reference spec and clock, to the Step-Up program.
The only products available are the base reference versions of the graphics cards. The GTX 275 COOP Physx Edition falls in this category as this was a special edition product such as the GTX 285 Classified.
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davekozy
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 00:49:03
(permalink)
BTW, BFG offers a 100 day Trade Up program too and a Lifetime warranty. So if you're not happy you can buy elsewhere.
From their terms and conditions:
Not all new BFG graphics cards will be eligible for the BFG Trade Up Program. While BFG will make every attempt to make desirable graphics cards available to customers, some conditions out of the Company’s control, such as limited quantities in stock, limited production runs, or early end of life status may affect the availability of some graphics cards.
That looks similar to EVGA's terms.
My step up from 260 to 285 worked out fine but there was a long waiting list.
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Rukian
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 00:55:31
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Man I can see in a new future when 300 series come out and it sells like hot cakes. Then ppl who nearly out of step up cannot step up because limited stock. That would be apocalypse TT
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Moltenlava
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 04:10:47
(permalink)
barnhartmd051977
Hey i am an EVGA fanboy!!! But the fact of the matter is if ur gonna stamp 90-day step-up on the box and use it as a marketing tool, then it is plain and simple, I dont care what there stock looks like, the fact is if u have 90 days to step up u should be able to start the step-up process and pick the card u want to step-up to before ur 90 days is up and when it comes in stock you should get it... Either that or the should remove the marketing scam all together... The fact is they advertise 90 day step-up program, which is a marketing tool to get more people to buy the product, and it is not our (the end users) problem that they are currently out of stock on any given product... So dont take it the wrong way I am just saying if ure going to advertise 90 day step-up program then everyone should have the chance to step-up with in the 90 days regardless of stock on hand...
Like I said before I am an EVGA Fanboy, I own plenty of EVGA product, and Yes I understand that EVGA is the best company on the market for the products they sell, and their customer service is bar none the greatest CS on the planet...
The fact still remains its an F-ed up program... Like the Three GTX 260 SSC's I bought say righ on the box 90 day step up, get them home and register them and they are not on the list for the program, then **** is it on the box for, thats my point...
Ok sorry for ranting, just had to get that off my chest...
The Step Up promise on the box means you have the opertuniy to step up FROM these cards TO a new card. It doesnt mean those cards (the GTX 260 SSC in your case) will be on the list of cards people can Step Up TO. The list of cards are cards that are eligible at that time to be Stepped Up TO and thats why your GTX 260 SSC do not show up on the list that does not mean however that they are not eligible for the Step up program to be used to Step up FROM TO a new card. slong as they have the 10 year/Lifetime Warranty they will be eligible, cards ending in AR or A1 for example get the 10 year/lifetime Warranty and are eligible for the Step Up program (this is usually indicated on the Box also advertising the Step Up program), cards ending in TR like the EVGA GTX 285 Classifieds are NOT eligible for the Step Up program and have a more limited warranty (1+1 year or 1+2 year on registration).
My sig is too big If you want to know my specs tough sh..
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BioHazardSperm
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 04:25:53
(permalink)
Drive by flamers make some days better i enjoyed this one alot .Also well said moltenlava
I am >>NOT< < a EVGA Forums Moderator or a EVGA.com Employee.I am only a "Game Server Admin" My posts and are my own and not EVGA's. 
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[HazMatt]
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 09:43:20
(permalink)
It's all based on availability, guys.
With the holiday season, inventories are gonna be tight to meet the demand of the rush. So expect this shortage of anything above a 260 to last for a bit.
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richramirez
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 09:56:21
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WOW thanks for all the feed back. One of the reasons i do buy EVGA is for the stepup options. i understand terms and conditions but its still frustrating when there are no options to step up your 275 card.
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sylon
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 10:00:51
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The advertising on the box may be false depending on many circumstances.. False advertising.
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Hog54
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 10:58:20
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So in other words,dont buy a card from evga now because you wont have a stepup when 300s come out?
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Moltenlava
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 11:26:57
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Hog54
So in other words,dont buy a card from evga now because you wont have a stepup when 300s come out?
I guess thats up in the air. EVGA will undoubtedly release the Nvidia reference design (with their stickers on it) like they normally do and so far they ahve always allowed Step Up to these newly released cards. That said there are certain criteria in the Step Up Terms and Consitions that may keep the 300 series cards off the Step Up list, the main one being the limited supply, if the supply is really limited when they first release which sseems to be a likelyhood EVGA could use the Limited Quantity/Supply rule to not put the 300 series reference card on to Step Up TO list, again though EVGA have always managed to add these new cards in the past so there is nothing really to indicate from EVAG that you wont get the oppertunity to Step Up to the 300 series. There could possibly be a delay in them being addes to the Step Up list, especially in Europe where it usually takes an additional 2 weeks to a month for newly released items to appear on the European Step Up lists. Another factor on whether or not you will be able to Step up is when the cards release, if you buy in Nov/Dec you may miss out and speculations are that although the card will be announced in January you wont actually be able to get hold of the card unless your someone who gets sent samples like Media or professional OC'ers as it may take up unil February/March before the cards become available for retial purchase.
My sig is too big If you want to know my specs tough sh..
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[HazMatt]
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 11:34:23
(permalink)
sylon
The advertising on the box may be false depending on many circumstances.. False advertising.
It is not false advertising. The box shows you where to go for more information. The entire program with terms and conditions are clearly listed on the website for your reference. The sames goes for the warranty. For example, you will see the word FREE plastered almost everywhere these days, but with an asterisk, showing you where to go to for more details. It's marketing.
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Mac_vista64
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 12:21:41
(permalink)
I bought a couple eVGA cards in the past and didn't use the Step Up but it was "there."
So when I bought a GTS 250 and then a GTX 260-216, I was curious to see what if any where offered.
And listing a 9800 series as a "Step Up" almost made me laugh.
None, I could understand. Or out of stock. I thought maybe a GTX 275 though "when available."
To tell people "we don't want you, go away, your rant is not welcome" and circling the wagon?
And the terms of use etc may never take into account shortages, unknown release, or acts of God or Apple.
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_Nite_
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Re:Evga's step-up program is a step down program now... what gives
2009/11/24 22:25:57
(permalink)
davekozy
BTW, BFG offers a 100 day Trade Up program too and a Lifetime warranty. So if you're not happy you can buy elsewhere.
From their terms and conditions:
Not all new BFG graphics cards will be eligible for the BFG Trade Up Program. While BFG will make every attempt to make desirable graphics cards available to customers, some conditions out of the Company’s control, such as limited quantities in stock, limited production runs, or early end of life status may affect the availability of some graphics cards.
That looks similar to EVGA's terms.
My step up from 260 to 285 worked out fine but there was a long waiting list.
BFG does have a nice trade in program, they had a promotion about a year ago and I traded in my 256MB 6800 GT AGP for a 512MB 9600 GT OC PCIE for free.
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richramirez
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Re:Evga's step-up program is a step down program now... what gives
2009/11/25 09:12:02
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I wonder what BFG is offering right now for thier 275 card as a step up
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General Iroh
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Re:Evga's step-up program is a step down program now... what gives
2009/11/25 09:29:20
(permalink)
In no ways is this false advertising. On the front of the box, it does say 90 Day Step-up program with an > pointing to the side. The arrow points you to a little disclaimer to read all the terms and conditions. If you fail to do the research, who's fault is that? An uneducated purchase is not false advertising in any sense of the word. But, I would guess that Evga has a team of lawyers who make sure all the legal language is covered and all loop holes are closed, so no matter how much people on here cry foul, they have no case.
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DeRico
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Re:Evga's step-up program is a step down program now... what gives
2009/11/25 11:27:32
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BFG's warranty sucks though, you cant OC your card without killin the warranty.
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rjohnson11
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Re:Evga's step-up program is a step down program now... what gives
2009/12/30 09:40:11
(permalink)
I have been with EVGA for many years. First of all EVGA was the first company to implement the stepup program and many other companies tried to follow suit. The terms and conditions of our stepup program are very open and available for anyone to read before they purchase on our website. Your mention (firstace) that EVGA is not a customer oriented company is completely and utterly without merit. The fact that you have made only one post shows your lack of knowledge about EVGA's work ethic. I have never seen any company do more to help their customers than EVGA. Not BFG, ASUS, Gainward, or any other company. In addition EVGA allows software overclocking without violating your warranty. No other company offers that in such a comprehensive manner. You can even disassemble your video card and water cool it if you want (so long as there is no physical damage) without breaking the warranty so long as you put it back together exactly the way it was in case of an RMA. Do other companies allow this? Of course not. High end video cards are in massive high demand and EVGA is working hard to try and make sure stepup stock is available but remember EVGA can not control all aspects of the supply chain.
post edited by rjohnson11 - 2009/12/30 09:42:33
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BioHazardSperm
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Re:Evga's step-up program is a step down program now... what gives
2009/12/30 09:46:45
(permalink)
firstace
I've read this thread with interest and at the risk of ridicule or some flippant, degrading response by an "uber" member or EVGA moderator, I'd like to add my observation as a new member to this forum with a vested interest in the issue at hand.
Regardless of what EVGA (and their lawyers) state, the "Step-Up" program is prominently displayed on the outside of specific EVGA graphic card boxes and on their website, and proffered as a reason to purchase EVGA over competitor's products. When a potential customer takes this offer into consideration in weighing the option to buy EVGA over other brands; checks the EVGA website and sees a lengthy list of higher end products availabe for "step-up"; calls EVGA customer support who confirms the availability of the "Step Up" program for a specific product; then the customer is led to believe he/she can utilize the advertised program to purchase a lower cost product to see how it performs before spending the extra money and "Step Up" to a higher cost/performance product.
However, when EVGA almost immediately after the customer makes his/her purchase withdraws all products for the customer to "Step-Up" to, it may do so legally due to the fine print on the box, but to the detriment of the reputation of the company advertising such misleading offers to its customers.
In addition, if EVGA Tech, GarrettH knew that EVGA's high end graphics cards were in scarce supply, then why would EVGA put them on the EVGA website list of "Step-Up" products if not false enticement to purchase EVGA product?
As a "victim" of EVGA's misleading advertising and statements by customer support regarding the "Step-Up" program, I would not purchase again, nor recommend the purchase of their products. Some may blindly support EVGA due to brand loyalty. But as a new customer, the way EVGA has implemented the "Step-Up" program suggests that EVGA will utilize any means or enticement necessary to sell product, and is not a customer oriented company.
Total fail at a flame 
I am >>NOT< < a EVGA Forums Moderator or a EVGA.com Employee.I am only a "Game Server Admin" My posts and are my own and not EVGA's.
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cableguy619
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Re:Evga's step-up program is a step down program now... what gives
2009/12/30 10:10:18
(permalink)
bottom line if you are unsure then why not wait to buy? So if you play the step up program way you play a chance of not getting what you want or what you expect.
1) make sure you buy the right versions
2) make sure you really want it ( no one made you buy the card)
3) don't blame anyone for not investigating thoroughly
Rules to live by in a world that is out of date every 6 months :)
 i2700 3.5 @ 5.0 | ASUS P8Z68 Deluxe/Gen 3 | DUAL GTX 680's | 16gig Corsair Vengeance (1600) | Silverstone ST 1500 | 3x ASUS 120 HZ 3D monitors
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