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Hot!Evga gtx 980 ti FTW - nvdllmkm crash/recover

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nitroburn1972
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2020/05/30 18:48:26 (permalink)
Hi. Basically, son's pc has been crashing for the last few months playing games on Steam and while using his Valve Index. Originally we ruled it a Mobo-gone-bad issue. Happened when running Windows 7 Ultimate and the following hardware:

Windows 7 Ultimate
DISPLAY: (1) primary ASUS 3D 144Hz 1ms + (1) 60Hz
PSU: Corsair 850w
CPU: i7 4790k
MOBO: MSI U3 Plus (since replaced)
GRAPHICS: EVGA 980 Ti FTW
HDD: Samsung 2TB Sata
MEM: 16GB (2x8) Hyperx Fury 1866mHz & 16GB (2x8) Patriot 1600mHz (32GB total)


We've since purchased another mobo, formatted and installed a 256GB Patriot SSD, installed and updated Windows 7 Ultimate to Windows 10 Pro, and have only installed the basic software to run Windows 10 l, Steam, and a couple of Steam games, but the nvdllmkm error issue persists...screen freezes, goes black, then recovers back to desktop screen.

Current Build:

Windows 10 Pro
DISPLAY: (1) primary ASUS 3D 144Hz 1ms + (1) 60Hz
PSU: Corsair 850w
CPU: i7 4790k
MOBO: MSI z97 Gaming 7
GRAPHICS: EVGA 980 Ti FTW
SDD: 256GB Patriot
MEM: 16GB (2x8) Hyperx Fury 1866mHz

All Mobo drivers, bios, and Windows updated to latest. Graphics card driver updated to latest Windows 10 driver. Not using GeForce Experience or any other programs outside the basic Windows programs, Steam, and a couple steam games to test....same nvdllmkm error as before. Previous monitoring of cpu, memory, and power through MSI Extreme Tuning Utility hasn't shown anything strange, as far as I can tell...ran scan for drive errors...none found.

Any help is appreciated. He used to be running 16GB (2x8) Hyperx Fury 1866mHz plus another 16GB (2x8) Patriot 1600mHz memory, but after thinking it was an iffy motherboard we replaced it with the MSI z97 Gaming 7 Mobo, one Patriot module wasn't registering with its known name, ran a check and decided to leave it out if PC, then further decided to pull the other Patriot and try system with only 16GB Hyperx Fury 1866mHz modules in 2 & 4 for dual channel. Is there a chance the prebious motherboard went bad and messed up one memory module plus the graphics card?
post edited by nitroburn1972 - 2020/05/30 22:52:39
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    Sajin
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/05/30 22:57:52 (permalink)
    Can you test the card in another known good pc to see if the problem follows the card? The ram may just need to be reseated, but you shouldn't be mixing two different brands anyway.

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    nitroburn1972
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/05/31 02:05:50 (permalink)
    Hi Sajin. Thanks for the suggestion. I don't really have access to another pc, but was considering calling a local computer shop to see what they'd charge to test it out. As for the memory, originally we had one matched set in 1&2 and then the other brand matched set in 3&4 and he ran that way for many months. In the last week I've removed all, left out the Patriot and reseated the Hyperx in 2&4. Will try to take all out and then test one at a time. I also need to run DDU and reinstall Nvidia driver to see if that helps at all. We'd tried reinstalling the driver several times prior to switching to ssd/reinstalling everything, but it's worth another shot. He's also getting the error that "application blocked from accessing graphics card".
    post edited by nitroburn1972 - 2020/05/31 12:28:09
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    madgruyere
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/03 07:31:49 (permalink)
    try doing a stress benchmark to the vga and to the system, prime95 and kombustor with high settings, if crashes with both things running, then try only with kombustor if crashes with kombustor but not with prime 95 alone, then the problem is vga
    #4
    Sajin
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/03 15:01:15 (permalink)
    Any updates from having the card tested at a local shop?

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    nitroburn1972
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/03 20:40:20 (permalink)
    Good evening, Sajin. Place that's been open for last 30 years closed permanently. Other places have iffy reviews, if any. Will see what I can do tomorrow. Thanks for checking in w/me. We're going to try to re-seat card again, switch RAM to one stick only, hopefully change Win 10 to only update system updates, uninstall driver, run DDU, reinstall an older driver, and see if there's any difference. We keep getting a "application blocked from accessing graphics hardware" notification often--last when trying to run a 3DMARK benchmark app...Fire Strike or something like that...crashed as it was loading to start or starting.
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    nitroburn1972
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/03 20:43:15 (permalink)
    Thanks for the suggestions, madgruyere. Will try, but keep getting "application blocked from accessing graphics hardware" when trying Steam games and First Strike or Fire Strike 3DMARK benchmark program. Hard to do anything when it does that. Lol. I have ran MSI Extreme Tuning Utility on cpu and RAM and it ran the tests for 5 mins without any issue
    #7
    bob16314
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/03 20:52:10 (permalink)
    You may end up having to bake the PCB (aka the oven trick) if you wanna save the thing..Solder cracking on the PCB will cause exactly what you described and as shown in the YouTube video at the 1:35 mark..Baking it should reflow any solder cracking that might exist.
     
    If you bake the PCB, do it with the GPU chip side up..200C for 10-12 minutes in a preheated oven should do it..Then hope for the best.
     
     

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    nitroburn1972
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/03 21:19:29 (permalink)
    Bob - That wild! Not really...just that I've read it in a couple other threads and couldn't believe people actually do that to their cards to resolve certain issues. I did notice that the card was sagging on the far corner of the graphics card furthest away from the Mobo. I took it this card apart enough to clean and repaste the gpu and used air to flow it out (it wasn't very dusty), but didn't go all the way to taking off the metal covers to the actual board for fear of needing to reapply thermal padding to the ram and not having any on hand. Really think I should bake it? And if so, do I need to remove the heat sink and fans assembly first? I'd read that the baking to resolver was more or less a temporary fix...is that pretty accurate? Son's been using this card to play games every day 2-10'ish hours a day for the last two years. He's high-functioning autistic so gaming is what he does (lol). Fans are still super quiet, but spin up when needed nicely. Read that cards are often only good for a few years usually and that cards of this era might possibly have a soldering issue...correct?
    post edited by nitroburn1972 - 2020/06/03 21:23:50
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    bob16314
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/03 21:53:49 (permalink)
    You can reuse the thermal pads on the VRAM and VREG areas but you need to apply fresh TIM on the GPU such as MX-4 or Kryonaut or some similar paste.
     
    You need to disassemble the thing right down to the bare PCB before you bake it and if you bake it and bake only the PCB..Here in Post #97 is what the bare PCB looks like in the top photo.
     
    Baking might fix it for a short time, a long time, or not at all, but definitely as a last resort when all else fails..I would not hesitate to do it, and I have done it a handfull of times.
     
     

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    nitroburn1972
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/04 00:32:47 (permalink)
    Thanks, Bob!
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    bob16314
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    Re: Evga gtx 980 ti FTW - nvdllmkm crash/recover 2020/06/04 00:47:01 (permalink)
    No problemo..Good luck with it.

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