mahtaroth
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well, i've heard good things about evga support but they dont respond to my ticket or mail. I bought rtx 2070 super ftw3 tultra from a friend which he bought from amazon.de. after he deregistered the product and i registered it back and uploaded the original invoice. after, i notices there is a coil whine and clicky noise when fans start to work in every 10 seconds. (i had to make a curve to get rid of it but its annoying) and i contacted to evga support last week. they respond me in 6 days like : thank you for contacting ur support.
We're sorry to read, that you have tech. issues with the card.
To assist you with the warranty service, which would be the best way to fix your card, there are some steps, that have to be done.
One of them would be, because your uploaded invoice document (from the first owner) is not sufficient enough, the proof of purchase that you are the second owner.
As soon we have that document, we can start immediately the warranty service for you, to fixing the card. After i asked if bank receipt is okay but they dont respond vie mail, twitter, reddit or ticket. what should i do? i will have to return the card to a friend if i cant get it under warranty because it has 900 days left. ps: cant call their phone number, it is pretty expensive from where i live.
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transdogmifier
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Re: Evga Support dont respond
2021/01/15 06:31:53
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Are you in the EU or the UK? I don't know why but I've heard that EU support is bad.. Maybe one of the mods here can elevate this to US Support and you can chat to them via email.. Mostly this forum is user driven.... What's going on with your card? edit: Set up a signature similar to mine that lists your PC and it's associated hardware/specs...so people know what you have without having to ask.
post edited by transdogmifier - 2021/01/15 06:36:23
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mahtaroth
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Re: Evga Support dont respond
2021/01/15 06:45:03
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there is a coil whine in games and clicky noise in every 10 seconds when its on auto fan. there is nothing wrong in games about clicky noise. thanks for the tip about signature. doing it now
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transdogmifier
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Re: Evga Support dont respond
2021/01/15 06:52:29
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I seem to recall posts about clicky noises when the fan kicks on....if you set it to constantly on, do you hear the sound? I think maybe the fan activating may be why it clicks....it comes on at certain temps and goes off after it cools off the card...? Not sure that's the reason, but maybe. The coil whine is a different issue......is it REALLY bad? Normal coil whine happens.....mostly I can't hear it because my hearing at near 60 is pretty bad.
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mahtaroth
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Re: Evga Support dont respond
2021/01/15 07:02:20
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I seem to recall posts about clicky noises when the fan kicks on....if you set it to constantly on, do you hear the sound? yes. it goes on and off constantly. i made a fan curve, it stopped but it is really annoying :( I think maybe the fan activating may be why it clicks....it comes on at certain temps and goes off after it cools off the card...? Not sure that's the reason, but maybe. The coil whine is a different issue......is it REALLY bad? Normal coil whine happens.....mostly I can't hear it because my hearing at near 60 is pretty bad. it is pretty bad in some games. but my main issue is here, i cant get warranty. they are asking for a document, i uploaded a bank receipt which i sent to my friend, and they dont respond. card has around 900 days warranty left and i made my buying decision depend on this.
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Spencerwebb
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Re: Evga Support dont respond
2021/01/15 07:04:03
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transdogmifier
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Re: Evga Support dont respond
2021/01/15 07:07:03
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Spencerwebb They don,t?
I'm pretty sure he's referring to EU support...the US based support is very quick to respond....usually..I'm hoping a Mod hops in here and elevates this.
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mahtaroth
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Re: Evga Support dont respond
2021/01/15 07:38:22
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transdogmifier
Spencerwebb They don,t?
I'm pretty sure he's referring to EU support...the US based support is very quick to respond....usually..I'm hoping a Mod hops in here and elevates this.
i hope that too :) thank you for all your help.
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mahtaroth
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Re: Evga Support dont respond
2021/01/15 18:51:29
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so funny evga support do not care. still...
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clone
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Re: Evga Support dont respond
2021/01/16 09:36:51
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Heard nothing about my eu rma since the 4th Jan normally they respond quickly.
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mahtaroth
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Re: Evga Support dont respond
2021/01/16 19:29:54
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I really wonder why they are doing this
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arestavo
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Re: Evga Support dont respond
2021/01/16 19:57:17
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mahtaroth I really wonder why they are doing this
Covid? Even in the US, which usually has fast response times, the time to wait is now measured in days to weeks for email responses.
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MKAALAWAJI
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Re: Evga Support dont respond
2021/01/19 04:12:48
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try calling maybe they have a contact number
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mahtaroth
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Re: Evga Support dont respond
2021/01/19 04:58:57
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MKAALAWAJI try calling maybe they have a contact number
hi, it is pretty expensive if i call from my country. so, cant call.
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