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Hot!EVGA x15 scroll issue

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Healdeezz
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2022/03/02 20:59:09 (permalink)
So I bought this mouse at the end of December and worked great about a month later and bearly any use out of it I got on and the scroll wheel started acting weird, when I scroll up or down it’s like it wants to do both it’s just spasms out and won’t scroll I’ve tried changing the setting and blowing out the wheel with compressed air and still acts the same. any suggestions would be appreciated
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    izraifel
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    Re: EVGA x15 scroll issue 2022/03/06 16:02:30 (permalink)
    I just sent an email to evga support for this exact issue. Used a macro editor, scroll up is doing up/down/down and scroll down is doing down/up/up. Hoping for an email back from them with news.
    #2
    Archcava
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    Re: EVGA x15 scroll issue 2022/03/14 14:43:56 (permalink)
    i got mine back towards the end of November and have been experiencing the same thing, sent support a message, response was just to begin the RMA process so might be a known deficiency with a batch of the x15s or something. 
    #3
    Fatdragon78
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    Re: EVGA x15 scroll issue 2022/04/12 07:08:48 (permalink)
    I am having this problem as well, has anyone heard any news on it?
    #4
    The_King_of_Normies
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    Re: EVGA x15 scroll issue 2022/04/19 15:09:05 (permalink)
    I have an X15 as well and am experiencing the same issues. Reviews on Amazon point to this being a common occurrence. I'm attempting an RMA to see if I can get a functioning mouse. It's unfortunate too, I really liked the macros that this mouse offered. 
    #5
    The_King_of_Normies
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    Re: EVGA x15 scroll issue 2022/04/19 15:29:08 (permalink)
    Sooooooooooooo, I may have found a solution. Basically, do your best to stress the wheel. In my case, I unplugged the mouse and rolled it on my desk for a solid minute with a little pressure. The issue still happens but much much much less frequently. I got the idea on a YouTube video comment section stating the following:

    "I called evga today.. Talked with support. What they have you do, and it worked for my mouse, is disconnect the mouse, turn it upside down and roll it from the bottom of your palm to the middle of your longest finger. Apply medium pressure and so the mouse rolls back an forward across the hand and finger for about ten seconds. I had to do it a couple of times. But my mouse is working fine now. It might just be really tight tuning. It needs to be broken in."
    post edited by The_King_of_Normies - 2022/04/19 15:31:57
    #6
    j_morales828
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    Re: EVGA x15 scroll issue 2022/04/26 16:25:37 (permalink)
    same issue here I'm on the third mouse but if the 3rd one does the same thing I'll try the method of rolling. This mouse had sooo much potential :(
    #7
    EvilPickle
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    Re: EVGA x15 scroll issue 2022/04/30 06:28:58 (permalink)
    The_King_of_Normies
    Sooooooooooooo, I may have found a solution. Basically, do your best to stress the wheel. In my case, I unplugged the mouse and rolled it on my desk for a solid minute with a little pressure. The issue still happens but much much much less frequently. I got the idea on a YouTube video comment section stating the following:

    "I called evga today.. Talked with support. What they have you do, and it worked for my mouse, is disconnect the mouse, turn it upside down and roll it from the bottom of your palm to the middle of your longest finger. Apply medium pressure and so the mouse rolls back an forward across the hand and finger for about ten seconds. I had to do it a couple of times. But my mouse is working fine now. It might just be really tight tuning. It needs to be broken in."



    Rolled the mouse back and forth on my hand for a bit. Seems to have fixed it!  Thanks!


    #8
    lastsamurairick
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    Re: EVGA x15 scroll issue 2022/04/30 08:38:52 (permalink)
    I will try that The_King_of_Normies since having same issues started 1 months ago.

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    #9
    TamanduaGirl
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    Re: EVGA x15 scroll issue 2022/05/20 22:37:00 (permalink)
    Wow this actually worked. I got this back in December and shortly after this issue started. Info I found then was try cleaning it. It did make it okay for awhile. Then came back on an off a bit it but was back to unbearable now. When regular cleaning attempts didn't work I took it apart and cleaned out anything I could find in the wheel area. It didn't help at all. I decided to try finding help online again before giving up on it.

    So I turned it upside down and ran it up an down firmly on the big mouse pad on my desk. I figured nothing would happen but it's fixed. I have no idea why that would work when actual cleaning didn't.
    #10
    EvilPickle
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    Re: EVGA x15 scroll issue 2022/05/28 04:31:47 (permalink)
    Felt I should update my post..  running the scroll wheel over my pad or hand seems to help for a bit, but it starts messing up again soon after.  I've had to go back to my old mouse as the scrolling is just un-usable.  Add in the constant disconnects and I've just given up on this mouse. 
    #11
    The_King_of_Normies
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    Re: EVGA x15 scroll issue 2022/05/31 14:56:06 (permalink)
    EvilPickle
    Felt I should update my post..  running the scroll wheel over my pad or hand seems to help for a bit, but it starts messing up again soon after.  I've had to go back to my old mouse as the scrolling is just un-usable.  Add in the constant disconnects and I've just given up on this mouse. 


    From I what I've experienced, if the issue happens to return (say after 24 hours), you just haven't rolled it enough. I had to roll mine for about 10 minutes with a bit of pressure to completely fix it. It's been a month and I haven't had this issue at all. Make sure your also doing long strides (3 feetish) with firm pressure. Also changing the direction I rolled it (in my case just up and never reversing) helped. 
    #12
    zapoqx
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    Re: EVGA x15 scroll issue 2022/05/31 19:41:53 (permalink)
    Hmm.  I noticed the issue kinda after updating the mouse.  If I wasn't so worried about warranty, I'd look into it to see if I can find anything else inside that would cause the issue.  Though I am keeping Normies' method in mind when ready.
    #13
    lastsamurairick
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    Re: EVGA x15 scroll issue 2022/06/01 08:40:01 (permalink)
    OK update for my Mouse I called EVGA Support and they told me known issue so they accepted to do and RMA. so got my new X15 working great now. the 31 may. You Gent probably need do RMA as well
    post edited by lastsamurairick - 2022/06/01 08:42:11

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    #14
    zapoqx
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    Re: EVGA x15 scroll issue 2022/06/18 15:36:45 (permalink)
    lastsamurairick
    OK update for my Mouse I called EVGA Support and they told me known issue so they accepted to do and RMA. so got my new X15 working great now. the 31 may. You Gent probably need do RMA as well



    Well to update, I followed the advice, submitted the RMA with reference to this thread, sent it off, and just got the new X15 back.  It works both before and after applying firmware update (Since I never changed the version 1.0.17).  No slower scroll or up tick scroll from scrolling down.

    Glad its back because I was slightly annoyed without having a proper middle click on the old G600 
    #15
    seishou
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    Re: EVGA x15 scroll issue 2022/06/25 23:29:39 (permalink)
    The cause seems to be from a bad scroll wheel encoder; unfortunately I asked EVGA support about what model of encoder was used and they do not know.  They claim it's a standard encoder, but only 1 result on google will show a similar looking encoder as the one used in the x15.  
     
    My fix is an odd one: take out the old encoder of the x15 (disassembly guides are online), buy a similar enough mouse encoder from ebay or aliexpress, swap the new encoder with the old encoder wires with soldering, and reassemble. EVGA voids the warranty doing this however.
    post edited by seishou - 2022/06/25 23:31:28
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