EVGA long story short I got a brand new x299 dark from the eBay store page brand new, but one pin is slightly off as I inspected the condition of the board. I have did not install a cpu yet as the 9800X is not out yet for sale. I am glad I checked before waiting the cpu came out. The pin isn’t off enough to compromise the socket from working with the cpu, but it’s not quality to have a customer have such an expensive board to be slightly out on a pin. I am worried if down the line I decide the sell this x299 board no one would want to buy it and this pin could compromise resale value even though I’m sure it still works fine. I would like to do a swap with a brand new x299 board if possible under a warranty claim. Not a refurbished United also. I am glad I inspected the board before anything else! Friendly reminder to all EVGA members to inspect your items the second you inbox them!

eBay order number : 1512068

cdc-951
EVGA long story short I got a brand new x299 dark from the eBay store page brand new, but one pin is slightly off as I inspected the condition of the board. I have did not install a cpu yet as the 9800X is not out yet for sale. I am glad I checked before waiting the cpu came out. The pin isn’t off enough to compromise the socket from working with the cpu, but it’s not quality to have a customer have such an expensive board to be slightly out on a pin. I am worried if down the line I decide the sell this x299 board no one would want to buy it and this pin could compromise resale value even though I’m sure it still works fine. I would like to do a swap with a brand new x299 board if possible under a warranty claim. Not a refurbished United also. I am glad I inspected the board before anything else! Friendly reminder to all EVGA members to inspect your items the second you inbox them!

eBay order number : 1512068

Did the CPU Socket Cover come off in shipping to you or was the Cover in place?
It is a heavy box that is for sure.

I’ll give it a shot I just had the forums open while I was doing the unboxing and thought I’d give it a chance on here first

cdc-951
EVGA long story short I got a brand new x299 dark from the eBay store page brand new, but one pin is slightly off as I inspected the condition of the board. I have did not install a cpu yet as the 9800X is not out yet for sale. I am glad I checked before waiting the cpu came out. The pin isn’t off enough to compromise the socket from working with the cpu, but it’s not quality to have a customer have such an expensive board to be slightly out on a pin. I am worried if down the line I decide the sell this x299 board no one would want to buy it and this pin could compromise resale value even though I’m sure it still works fine. I would like to do a swap with a brand new x299 board if possible under a warranty claim. Not a refurbished United also. I am glad I inspected the board before anything else! Friendly reminder to all EVGA members to inspect your items the second you inbox them!

eBay order number : 1512068

Hello,
 
Just to start off, I would like to iterate that bent pins actually void the warranty for the board. Please see: https://www.evga.com/warranty/motherboards/

• Damaged or bent CPU socket pins.

The socket of the motherboards are adequately protected during manufacturing, and are inspected many times. If you have not done so already, I would get in contact with us directly with pictures of the pins so that we can visually look at them. You can open a support ticket or send us an email. We can look further into this for you to see if there is anything that can be done! :)
 
-Jacob B.