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Hot!EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI!

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Weztmarch
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2019/08/13 10:54:50 (permalink)
I have been through 2 RTX 2080 TI RMA's and a GTX 1070, but I won't tell the 1070 story because they really took care of me that time. The first 2080 TI was a Black Gaming Edition with a core clock frozen at 1350 Mhz. Weird as hell. They wouldn't RMA it because I stripped the tiny black screws trying to remove the backplate to install an EVGA Hybrid Cooler. They were stuck and I didn't want to risk damaging the PCB, so I returned the hybrid cooler and sold off the card at a huge loss to a guy on eBay who thought he could fix it. Next card was a Hybrid FTW3 Ultra. The memory banks always ran really hot, but CS told me it was fine so I ignored it. It began artifacting after 1 month. I sent it in for RMA last week and today I received my replacement. My screen started flickering soon as I booted into a benchmark... I load up MSI Kombustor and see artifacts everywhere. Must be from an older batch because I checked GPU-Z and it shows Micron GDDR6. Um, I thought they stopped using Micron because it had known issues?? Whatever. Is this the best you can do EVGA? I have spent several thousand dollars with your company in the last year alone. 2 power supplies, 2 liquid coolers, 4 graphics cards... I'm done with this crap. I will not pay for shipping again. I will not gamble on the complete lack of quality control. I don't want to give EVGA another dime until I'm taken care of. Of course I'm going to call CS once I calm down. I'm just really pissed right now.
post edited by Weztmarch - 2019/08/13 11:14:32

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#1

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    5PTSLOW
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 11:08:00 (permalink)
    Really sucks that you've gone through this.
     
    Granted, no company is going to be perfect.
     
    I would call customer service and escalate to a manager if possible, explain your situation and see if they can take care of the freight since this is now the 3rd or 4th card. 
    #2
    Sajin
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 11:27:49 (permalink)
    5PTSLOW 
    I would call customer service and escalate to a manager if possible, explain your situation and see if they can take care of the freight since this is now the 3rd or 4th card. 

    +1

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    rjohnson11
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 11:35:12 (permalink)
    Forwarded to EVGA

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    #4
    EVGATech_JoseR
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 11:37:09 (permalink)
    I'm going to reach out to you via email to help with this problem.
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    EVGATech_AdamB
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 12:54:10 (permalink)
    Hi Weztmarch! I'm following up with this thread since we just spoke on the phone. From what we discussed, it sounds like the flickering could be a result from overclocking your monitor and you might need to set the display settings to 4:2:2 color, especially at high refresh rates or the monitor OC might not be very stable. The previous card you sent to us passed all our testing and we could not replicate the same issues but we do not have that exact monitor model to test with. As I mentioned, I am sending you an e-mail with some troubleshooting steps and you can reply back to me if you still have any questions.

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    #6
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 14:52:09 (permalink)
    Yes, and to be fair and polite, I admitted it was a possibility. I actually do not believe it is my monitor, but I'm open to ideas. I never had issues with my 2080 FTW3 or my GTX 1070 TI. Also, my first 2080 TI had a frozen core clock of 1350Mhz, which I'm quite confident had nothing to do with the monitor. So far only 2080 TI cards have given me issues in this rig.
     
    Update 1 (afternoon): Currently the issue seems to be restricted to the game Apex Legends. It's a brief flicker every once in a while. Could be a bug, too. I don't see artifacts now unless I overclock the memory.
    post edited by Weztmarch - 2019/08/14 04:53:30

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    #7
    JDauwalter
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 14:57:50 (permalink)
    It's not Micron memory. My 2080 Ti FTW3 ultra originally ordered from last October has Micron memory and it's still running great.
    #8
    bcavnaugh
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 19:19:24 (permalink)
    Weztmarch
    Yes, and to be fair and polite, I admitted it was a possibility. I actually do not believe it is my monitor, but I'm open to ideas. I never had issues with my 2080 FTW3 or my GTX 1070 TI. Also, my first 2080 TI had a frozen core clock of 1350Mhz, which I'm quite confident had nothing to do with the monitor. So far only 2080 TI cards have given me issues in this rig.
     
    Update: Currently the issue seems to be restricted to the game Apex Legends. It's a brief flicker every once in a while. Could be a bug, too. I don't see artifacts now unless I overclock the memory.

    Apex Legends is known to be a very Buggy Game at best.

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    #9
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 21:14:35 (permalink)
    Things just took a turn for the worse. Before I only saw tiny artifacts occasionally in one game and Firestrike. I played Witcher 3 for a little while before my screen locked up with artifacts and then my PC restarted itself. Bloody hell.

    http://imgur.com/gallery/6RVNQtS
    post edited by Weztmarch - 2019/08/13 21:19:28

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    GTXJackBauer
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 21:57:18 (permalink)
    Weztmarch
    Things just took a turn for the worse. Before I only saw tiny artifacts occasionally in one game and Firestrike. I played Witcher 3 for a little while before my screen locked up with artifacts and then my PC restarted itself. Bloody hell.

    http://imgur.com/gallery/6RVNQtS



    That's either temps, unstable OCs and or Nvidia Drivers.  

    I also got some lock ups in the recent past with artifacts but I just changed to the Nvidia Driver I felt my system was comfortable with and has been since.

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    #11
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 22:05:56 (permalink)
    Seriously dude? My temps are fine, the card is running stock, and I just fresh installed the latest drivers. I'll just wait for EVGA's response
    post edited by Weztmarch - 2019/08/14 11:46:59

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    #12
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/13 22:11:45 (permalink)
    Weztmarch
    Seriously dude? My temps are fine, the card is running stock, and I just fresh installed drivers. I'll just wait for EVGA's response



    If you only want to hear from EVGA, you'll have to contact them via email or call them during business hours. 

    Good luck!

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    #13
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/14 04:43:57 (permalink)
    All I'm saying is that I don't agree and I'll wait to hear what a tech or CS rep says.

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    transdogmifier
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/14 04:56:06 (permalink)
    Weztmarch
    All I'm saying is that I don't agree and I'll wait to hear what a tech or CS rep says.



    This is mostly a user driven forum...people are just trying to help...as they're not sitting in front of your PC, they're attempting to give ideas...about what they think it may be....no need to be testy, even tho I understand the frustration.
     
    (Note...I've been testy myself in the past..heh....I just try to remember the eVGA customers here aren't trying to be rude/jerks)
     

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    #15
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/14 05:01:26 (permalink)
    It wasn't intended to be offensive. Sorry. We just have a difference of opinion. I'm not interested in playing around with drivers trying to rig a hotfix unless I'm sure it's not hardware. I've never viewed something like a hard lockup with artifacts as mild. I used the same drivers for the same model card without issues of this severity.
    post edited by Weztmarch - 2019/08/14 05:07:52

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    #16
    rjohnson11
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/14 05:32:56 (permalink)
    Weztmarch
    It wasn't intended to be offensive. Sorry. We just have a difference of opinion. I'm not interested in playing around with drivers trying to rig a hotfix unless I'm sure it's not hardware. I've never viewed something like a hard lockup with artifacts as mild. I used the same drivers for the same model card without issues of this severity.

    Let us know if EVGA has reached out to you. 

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    #17
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/14 06:06:50 (permalink)
    Will do.
     
    Update: I won't be able to troubleshoot further until later tonight, so I wrote a lengthy support ticket about what I've tried so far. I have not been able to manually install drivers from EVGA or Nvidia's website because I get an error message saying the card model is unsupported. Yes, I am choosing the correct driver lol. The only way I can install drivers is through GeForce Experience and it's always the newest one. I used DDU before fresh installing driver 431.86. Unless there is a selective compatibility issue with my GPU I can't see it being the cause because I'm pretty sure my last card used the same driver.

    Update 2: EVGA approved an RMA, but i am going to troubleshoot one more time per CS Rep Adam's advice. I will try to install a DCH (?) driver through Nvidia's website for Windows 1903. If that fails, RMA. Thanks for all the friendly support.
    post edited by Weztmarch - 2019/08/14 14:07:28

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    claylomax
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/15 22:45:22 (permalink)
    So how did it go? Any luck?
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    castrator86
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/16 07:29:43 (permalink)
    Curious to know too. Maybe you want to check for BIOS updates to your mobo, and what power supply are you running all this on?


    #20
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/16 10:18:51 (permalink)
    So my motherboard is an MSI MEG Z390 ACE utilizing the newest UEFI, which is on Revision 5. My PSU is the Seasonic 850W Focus Plus Platinum, both components work well and are less than 6 months old. I keep an Nvidia GTX 1060 just to use as a placeholder/backup since the board has no iGPU output (ironic for a high-end board, but they added a bunch of extra USB 3.1 Gen2 ports in place of it I guess if you can call that a trade-off). Anyways, EVGA approved an RMA and a label. That's the level of CS I expected from them. I guess I don't have much else to complain about for now. The only thing that irks me is the insinuation that because they didn't find anything wrong with my 2nd 2080 Ti that my system must be at fault. What the rep doesn't know is that my first 2080 Ti (a Black Edition non-A chip) was verified to have a frozen core clock of 1350MHz. The guy who bought it from me confirmed the issue in his own PC and RMA'd it himself after removing a stripped screw from the backplate (a stripped screw is considered user damage so they wouldn't allow me to RMA). Anyways, fingers crossed maybe third time's a charm! I don't want another Micron GDDR6 card because my first two were Samsung and they overclocked much higher. I didn't pay a several hundred dollar premium for a custom PCB over the competition's reference PCB (it IS marketed for its overclocking capabilities, after all) only to receive something insignificantly better, if not worse, than a reference model but it happens. I don't believe this is EVGA or any Nvidia partner's fault of course. Even with the silicon lottery in mind this generation of Nvidia GPUs can be very disappointing.
    post edited by Weztmarch - 2019/08/16 10:28:33

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    #21
    brentsg
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/16 10:29:09 (permalink)
    WeztmarchAnyways, fingers crossed maybe third time's a charm! I don't want another Micron GDDR6 card because my first two were Samsung and they overclocked much higher. I didn't pay a several hundred dollar premium for a custom PCB over the competition's reference PCB (it IS marketed for its overclocking capabilities, after all) just to receive something not significantly better than a reference model, but that will happen. I don't believe this is EVGA or any Nvidia partner's fault of course. Even with the silicon lottery in mind this generation of Nvidia GPUs can be very disappointing.



    Especially frustrating when you have Youtubers like Jayz pushing the narrative that cards like the FTW3 are guaranteed to be some sort of magical binned specimens.  I've had a couple of people want to argue with me over the internet recently, citing his somewhat recent video comparing FE, to XC 2 slot, to FTW3 as reference.  There's a reason the advertised boost clocks for even the most expensive cards are set low enough that basically any card can do it.  And that doesn't even take into account the VRAM situation.
    #22
    xblackvalorx
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/16 16:13:44 (permalink)
    Question worth asking, are you using two individual pcie power cables or using a single cable with two 8pins?
    #23
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/16 16:58:40 (permalink)
    xblackvalorx
    Question worth asking, are you using two individual pcie power cables or using a single cable with two 8pins?



    Two dedicated PCIe cables.

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    famich
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/17 21:37:56 (permalink)
    Problem with 1080Ti is the card being really hot, lots of PWM and the first batches having Micron memory did not help the issue of defects. We have to keep in mind that 2080 Ti chips are those chips that did not pass Quadro or TX scrutiny and testing.
    IMHO the best solution for the use of them is either full cover or the AIO cooling.
    #25
    Vlada011
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/19 01:59:58 (permalink)
    I always repeat my opinion is that last years cooling of high end graphic cards with over 200W power consumption special over 240-250W with air and fans have serious limitations. Sound problems, temperature problems for GPU and other components in case. 
    Special after NVIDIA invent Boost Frequency and connect clock with temperatures. 
    AIO is fast instant solution. Completely resolve heat problems and provide space for normal OC even with 120mm fans.
    With 240mm is very similar to custom loop.
    One AIO Cooler on GPU and one AIO Cooler on CPU will give better ambient temperatures then 5-6 best case fans with CPU-GPU Air cooled.
     
    I would rather use CLC360 and K|NGP|N (CLC240) with zero case fans then Air cooled GPU, CPU and full tower case full of case fans. 
     

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    http://www.evga.com
    http://www.intel.com
    http://www.nvidia.com
    https://watercool.de
    http://www.lian-li.com
     
    https://xdevs.com/guide/2080ti_kpe/#intro
     
     
     

     
     
    #26
    Weztmarch
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    Re: EVGA sent me a faulty RMA. 4th bad card in 1 year. 3rd bad 2080 TI! 2019/08/19 06:49:20 (permalink)
    I agree that liquid cooling a modern GPU is much better, but making it the standard is much more expensive and labor-intensive for manufacturers. It could also be an RMA nightmare to deal with servicing AIO pumps vs. Heatsink + fans because of the higher rate of failure. Pumps have more moving parts, more delicate parts, and more expensive parts. Most people are priced out of Hybrid 2080 TI cards to begin with. Many people buying this card have extra $ to build a custom loop or use a Kraken G12 bracket which allows manufacturers to avoid liability for the complications of water cooling.
    post edited by Weztmarch - 2019/08/19 06:51:55

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