ee11vv22gg33aa44
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When your very own techs are in denial about the performance of your software, you have a problem. Case in point- post #8 https://forums.evga.com/X...y-passed-m2877699.aspx EVGATech_JeffP Precision X OC works with GTX cards just fine right now. Precision X1 is still in Beta.
EVGA will not fix their software. Why? Because despite its many continuing issues according to their very own techs- it runs "just fine right now." What these forums accomplish when EVGA has clearly revealed its inner thought process is beyond me.
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bcavnaugh
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Re: EVGA is in deep denial about their software.
2019/04/08 13:12:04
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Hoggle
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Re: EVGA is in deep denial about their software.
2019/04/08 13:16:21
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I haven’t ran into a problem with the software myself. If you have a problem though it’s best to post the issue and your system specs to see if support is able to find the same problem.
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ee11vv22gg33aa44
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Re: EVGA is in deep denial about their software.
2019/04/09 06:57:12
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I think, sir Hoggle you have missed the entire point. EVGA's internal stance towards their software is that is it "fine" in spite of its many issues. On these forums they may give you a workaround for the many bugs their software contains that you may or may not encounter personally- but will they fix it? Why would they when according to them IT IS FINE? It is a shame to saddle these expensive cards with software that is sub par. If EVGA is able to admit to themselves they have an issue they can finally get to work on making their software equal the fine quality of their components.
post edited by ee11vv22gg33aa44 - 2019/04/09 07:11:51
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joridiculous
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Re: EVGA is in deep denial about their software.
2019/04/12 07:24:04
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Newer got any XoC to work properly. Either it messes with default LED's or *all* the fans newer spins resulting in hardlock (heatlock) of pc. (90% of the time with ONE fan spinning, the other times two fan. *Newer all 3.* I prefer to use Afterburner, only problem is it cant control individual fans.. Still, it makes fans run most of the time.
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dtgill
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Re: EVGA is in deep denial about their software.
2019/04/14 07:48:41
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Precision X1 does not work with Windows 10 1903, at least on my manchine it doesn't, I don't think EVGA really tests their software
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JacobB
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Re: EVGA is in deep denial about their software.
2019/04/14 09:57:05
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ee11vv22gg33aa44 I think, sir Hoggle you have missed the entire point. EVGA's internal stance towards their software is that is it "fine" in spite of its many issues. On these forums they may give you a workaround for the many bugs their software contains that you may or may not encounter personally- but will they fix it? Why would they when according to them IT IS FINE? It is a shame to saddle these expensive cards with software that is sub par. If EVGA is able to admit to themselves they have an issue they can finally get to work on making their software equal the fine quality of their components.
Precision X1 is still in Beta. The term Beta generally indicates the software is feature complete, but likely to contain a number of known or unknown bugs. As bugs get reported to us, we do our best to get them sent over to be worked on or fixed. Your GTX cards are supported in the X1 Beta build currently released right now. Precision XOC was designed and fully supported the GTX 10 series cards and earlier. If you have issues with X1, as it is still in a Beta stage, we suggest you try XOC. If you have issues with the software, I recommend that you post as much information about the issue as possible and how to replicate it. A complete list of your system specs is also greatly recommended. You can post these bugs / issues on the forum, as well as here: Complaints and Suggestions. Our team watches the forums, and we can get these forwarded over and looked into to get resolved in an upcoming build release. -Jacob B.
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bee144
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Re: EVGA is in deep denial about their software.
2019/04/14 15:39:32
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dtgill Precision X1 does not work with Windows 10 1903, at least on my manchine it doesn't, I don't think EVGA really tests their software
What exactly about it doesn't work? I upgraded to the release channel version of 1903 (with latest cumulative update installed) and I'm running X1 0.3.14.0 without any issues. I'm able to OC my card, configure OSD, and set my LED color. No issues outside the normal OSD not appearing sometimes and OC profiles not persisting after rebooting machine. Also, why do you think EVGA would support a BETA version of Windows 10 that won't release for another 1.5 months? Seems kind of silly to expect them to support software that isn't out. At the same time, I haven't had any issues and your statement is vague and lacks any concrete information on what exactly "does not work" in the BETA version of Windows. Listing what version of X1 you're using, what branch of 1903 you're using, any cumulative updates installed, and the exact issues that you're encountering might provide you with a better response.
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blaise
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Re: EVGA is in deep denial about their software.
2019/04/15 01:35:52
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I have 3.14.0 running on my SLI'ed EVGA 1080TI's without issue on Windows 10 1809 x64 (will revisit this when 1903 hits release barring negative press). I also used the OSD for the first time today (to see what fps I was getting in the NVIDIA RTX demos †) without a hitch. The scan & test functions works correctly from what I've tested. In addition, the crash when using the arrows on the main panels works as expected without Precision X1 disappearing out of memory without a trace (never tried 3.13.x but the bug persisted from the first GTX supported version of Precision X1 up to and including 3.12.x). I will admit that my 1080 TI's are using full EK waterblocks so I can't vouch for the fan curves. † Strange how the RTX demos used identical memory on both cards without increasing the core frequency above idle on the secondary card.
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ee11vv22gg33aa44
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Re: EVGA is in deep denial about their software.
2019/04/15 06:05:32
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Serious question- is this a joke? Precision X1 is still in Beta? This coming from the EVGA techs that says their bug-ridden (for years) XOC software is "just fine"? Frustrated users have been posting issues with this software for years. It has come to nothing. Why should you fix it? It's just fine. At least we now know why you don't bother. Precision X1 is still in Beta. The term Beta generally indicates the software is feature complete, but likely to contain a number of known or unknown bugs. As bugs get reported to us, we do our best to get them sent over to be worked on or fixed. Your GTX cards are supported in the X1 Beta build currently released right now. Precision XOC was designed and fully supported the GTX 10 series cards and earlier. If you have issues with X1, as it is still in a Beta stage, we suggest you try XOC.
"Your GTX cards are supported in the X1 Beta build currently released right now." -Is this also a joke? Tell me it is. Because you are using a pretty wide interpretation of the word "supported" when you say the GTX cards are "supported" in X1. Again, EVGA hardware is great. Their software is trash. My advice to GPU purchasers that care about software working like it should in 2019 (not 1995)- buy a card that is fully supported by MSI afterburner (no ICX tech for one) and an EVGA card will perform admirably. Their hardware is excellent and their warranty support is unparalleled.
post edited by ee11vv22gg33aa44 - 2019/04/15 06:19:18
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JacobB
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Re: EVGA is in deep denial about their software.
2019/04/15 11:11:48
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ee11vv22gg33aa44 Serious question- is this a joke? Precision X1 is still in Beta? This coming from the EVGA techs that says their bug-ridden (for years) XOC software is "just fine"? Frustrated users have been posting issues with this software for years. It has come to nothing. Why should you fix it? It's just fine. At least we now know why you don't bother.
Yes. Precision X1 is still in Beta. I care about the software as much as you do as I use it daily. Any bugs I find on my own personal time, I do send over to our team to get looked into. As a member of EVGA's Customer service team, it is important to me to help out the community and our customers, as I used to be one way before I started working here at EVGA. So I would appreciate if you would refrain from making judgements about me attempting to work on fixing these bugs, as I am in fact doing my best to do so. In my previous response, I did request some information on the bugs that you are experiencing. Without this information, I cannot help. ee11vv22gg33aa44
Precision X1 is still in Beta. The term Beta generally indicates the software is feature complete, but likely to contain a number of known or unknown bugs. As bugs get reported to us, we do our best to get them sent over to be worked on or fixed. Your GTX cards are supported in the X1 Beta build currently released right now. Precision XOC was designed and fully supported the GTX 10 series cards and earlier. If you have issues with X1, as it is still in a Beta stage, we suggest you try XOC.
"Your GTX cards are supported in the X1 Beta build currently released right now." -Is this also a joke? Tell me it is. Because you are using a pretty wide interpretation of the word "supported" when you say the GTX cards are "supported" in X1. Again, EVGA hardware is great. Their software is trash. My advice to GPU purchasers that care about software working like it should in 2019 (not 1995)- buy a card that is fully supported by MSI afterburner (no ICX tech for one) and an EVGA card will perform admirably. Their hardware is excellent and their warranty support is unparalleled.
Absolutely. The GTX cards are supported in the Precision X1 Beta. If you could provide me with some information on the issues that you are having, I could help you out and send over information to our team to get any bugs worked on and fixed. Without that information of what issues you are having, I cannot do anything to assist in helping resolve them and improve the user experience. If you would prefer to send me the information via a PM rather than publicly on the forum, that would be fine. My inbox is always open. -Jacob B.
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ee11vv22gg33aa44
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Re: EVGA is in deep denial about their software.
2019/04/17 10:02:09
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It is nice you guys are here to help.
post edited by ee11vv22gg33aa44 - 2019/04/17 10:13:59
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