EVmadman
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Hello all i am in need of help and have search everywhere for a solution to no avail.I have a EVGA Classified K series board with the onboard audio of sound blaster.It came with Soundblaster Recon3di software bundle which i installed.The problem is When anything that has crystalizer is turned on i get a very high metallic static sound and the only way to fix this issues is to reboot the system.But it will return at random times.Upon turning off anything that has crystalizer fixes the problem entirely.I have Tried to use older drivers to still have the problem.
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Cool GTX
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 10:06:11
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MB BIOS up to date ? List All USB items connected & if they are self-powered List what is connected to MB for sound: speakers, microphone, headset .... OS? GPU? PSU? Monitor & how connected (cable type) - does your monitor have speakers ? Some basic things to check ... Do you have more than 1 set of sound drivers installed ? ---> Nvidia driver default install installs sound drivers that could conflict with the sound on MB  Check Device Manager for any errors
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EVmadman
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 10:38:28
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MB BIOS up to date ? i have version 1.0.5
List All USB items connected & if they are self-powered.. Logitech 502 mouse, Logitech G19 keyboard (this keyboard is self powered)
List what is connected to MB for sound: speakers, microphone, headset .... Logitech 5.1 desktop surround speakers also a labtech microphone stand.
OS? Windows 10 Home
GPU? MSI Geforce Gtx 1060 6GB 192 bit GDDR5 PCI express 3.0 x16
PSU? Corsair Rmx series 750w 80 plus gold haswell ATX12v & EPS12v
Monitor & how connected (cable type) - does your monitor have speakers ? HP Omen 24 inch LED screen with Displayport(144hz) & HDMI (60hz) connected. I have both connect to switch from higher to lower Hz for certain games..have tried singles at a time to still find sound issue exist.
Let me also note i have no overclocking going on at this time.... and everything but the sound has ran wonderfully.
Thank you for your help.
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Cool GTX
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 10:44:10
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Device Manager show Any issues (yellow circle) ?
Only 1 set of sound drivers installed ? --> Not Sound Blaster & Nvidia --> Will / can cause issues
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EVmadman
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 11:49:53
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No yellow circles or issues. nvidia high definition audio is installed but disabled. Is there a way to completely remove this audio driver? I uninstall it in the Device manager but upon restart it keeps reinstalling it.
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KenMcC
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 12:06:49
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Read NOTEs at bottom before you start. If you may be having issues with device drivers, it’s possibly hidden drivers. Then you may want to check and see if additional drivers actually are hidden. Device manager will not show them even when you click "Show Hidden Devices". To check and see if you have extra drivers installed on your PC; you must set a flag for device manager from the cmd box. In the Search Windows on task bar, type in "Command Prompt". Now right click on the Command Prompt and click on Run as administrator. Now type in this FLAG/CMD:(do not type the FLAG/CMD:) “set devmgr_show_nonpresent_devices=1” (no quotes for either CMD) Next type ”devmgmt.msc “ (as administrator) Once you are in Device Manager, go to the "View" menu, select “Show Hidden Devices”. This will show all the device drivers including things that aren’t currently installed in your computer. You can right-click on the driver and then choose Uninstall from the menu to remove the drivers for added/ conflicting hardware (yellow or grayed out). This procedure can resolve a lot of weird issues. NOTE 1: the grayed out drivers may OR may Not still be needed. Before deleteing make sure they are not for some devices (like USBs or some parts of media player). Note 2: For audio problems; the Realtek MUST be the last driver listed in device mgr. Also, if you have more audio devices, as Logitec microphone etc.. they will be shown as well. Note (3): If you join some conferences (business/broadcast) Microsoft Streaming Service maybe installed to receive the Internet Stream. Hope this helps.  
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dgspider
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 14:28:27
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did you get it fixed I have the exact problem randomly . I only install display and PhysX drivers from the start you might have two reinstall the drivers two get rid of the audio driver. I do have the same mouse as you hmm note Z370 Classified K doesn't have Realtek its Creative Sound Core3D 5.1 .
post edited by dgspider - 2018/07/30 14:37:55
~CPU:> Intel i7 8700k @3.70 ~CPU COOLER:> Noctua nh d14s ~MOBO:> EVGA z370 Classified K ~GRAPHICS :> EVGA RTX 2080 SUPER FTW3 ULTRA ~RAM:> gSKILL TridentZ Series 16GB (2 x 8GB) 3200 ~HD:> 960 pro 512g ~PSU:> EVGA SuperNOVA 850 P2 ~MONITOR:> 23" asus 1920x1080 and acer 16" 1366x768 ~INPUT:> Logitech G15 Keyboard and Logitech 502 mouse ~O/S:> win10 (64) "pro" Affiliate : CVLX5QGGI0 Heatware: http://www.heatware.com/u/106038
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EVmadman
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 14:55:44
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Cool GTX
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/30 15:03:29
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Best & easiest way to remove display drivers: First --> Make a Restore Point and backup Any Critical Data Run DDU, (use safe mode with reboot) use custom install of Nvidia on reinstall Steps I use: Download all software needed PC offline - pull the network All background software stopped, including security software (that's why offline) DDU in Safe Mode to remove Nividia Experience (no reboot) & Then Remove the old driver, with reboot - for driver update After rebooting - stay Offline - now install the Nvidia driver Install Nvidia driver, Advanced mode, clean install, Only Install graphics driver & PhysX, then reboot- Do NOT install Nvidia Experience
- Do Not install 3D ....
- Do Not install the sound driver
--> If you really want Nvidia Experience or other "feature" - you can install them later, After you check that your system works as desired After drives installed and you rebooted - Stay Offline & log In to Windows- check Device manager for any Error messages if all is Good, then reconnect to internet
Now install the GPU OC software of your choice - I recommend following the steps above - Offline, kill all background software first ---------------- Turn OFF ---> Fast StartUp in Windows:Remember to turn Windows 10 Fast Startup OFF, when upgrading drivers, firmware or hardware With Windows 10 there is a new “hybrid” startup mode that should cut down on boot up times. It does this by putting the PC into hibernation instead of fully shutting down." Windows Central - How to disable Windows 10 fast startup (and why you'd want to)
How-to Geek The Pros and Cons of Windows 10’s “Fast Startup” Mode
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dgspider
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/31 08:18:11
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~CPU:> Intel i7 8700k @3.70 ~CPU COOLER:> Noctua nh d14s ~MOBO:> EVGA z370 Classified K ~GRAPHICS :> EVGA RTX 2080 SUPER FTW3 ULTRA ~RAM:> gSKILL TridentZ Series 16GB (2 x 8GB) 3200 ~HD:> 960 pro 512g ~PSU:> EVGA SuperNOVA 850 P2 ~MONITOR:> 23" asus 1920x1080 and acer 16" 1366x768 ~INPUT:> Logitech G15 Keyboard and Logitech 502 mouse ~O/S:> win10 (64) "pro" Affiliate : CVLX5QGGI0 Heatware: http://www.heatware.com/u/106038
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EVmadman
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Re: EVGA Z370 Classified K sound blaster problem
2018/07/31 19:11:42
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The problem still remains....yet again i disabled all the crystalizer options and all is well which leads me to believe that this is a software issue on creatives part.
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Cool GTX
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Cool GTX
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Re: EVGA Z370 Classified K sound blaster problem
2018/08/01 09:52:09
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EVmadman
The problem still remains....yet again i disabled all the crystalizer options and all is well which leads me to believe that this is a software issue on creatives part.
Any good info on the Creative site ?
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Troy1982
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Re: EVGA Z370 Classified K sound blaster problem
2018/08/14 14:32:02
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I'm still can't fix my sound creative 3d..
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Troy1982
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Re: EVGA Z370 Classified K sound blaster problem
2018/08/16 19:48:23
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ill fix mine... the USB not compatable with the sound blaster 3di now I just bought a razer headset with 3.5mm jack and it work very nice... )
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rogeryoung
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Re: EVGA Z370 Classified K sound blaster problem
2019/06/06 15:41:06
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I install windows 1903 features update and had no sound reverted back and forth between 1809 1903 updates tryin to solve problem . I have the 9600k and z370 classified k with the sound blaster 3di. I eventually got sound only to lose it again . now I have sound but no mic , mic randomly went full blast with volume at 2 it was unbearable thought it would bust my headphones it was that loud , and now I got nothing from the mic.
post edited by rogeryoung - 2019/06/06 15:50:15
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rogeryoung
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Re: EVGA Z370 Classified K sound blaster problem
2019/06/06 16:25:30
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and now its back on ...<-----shakes head , looking for a crunchdog
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coolmistry
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Re: EVGA Z370 Classified K sound blaster problem
2019/06/07 00:24:05
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I got the same problem with the Sound Recon 3Di on my Z370 Classified this because 'Turn on fast start up' in Windows cause the sound! You must disable 'Turn on fast start up' and then shut down your pc! then boot up and test the sound again! I have disable 'Turn on fast start up' because know this may cause the driver!! 
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SM-71
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Re: EVGA Z370 Classified K sound blaster problem
2019/06/10 10:39:08
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Seems like a Creative software / Creative driver issue with Windows 10 to me. Been running this board with Crystallizer "ON" since I built this PC in February under Windows 7 without any sound issues so far. I even with both nVidia and Creative sound drivers installed. I switch back and forth between sound output. Late evenings when I don't want to disturb others, I change output to nVidia HDMI and run audio through my 4K TV. When no one else home and volume doesn't matter, I'll change output to Creative optical for 5.1 surround.
FYI, I have not installed any extra Creative software, only the driver package.
Rebuild 2.0 Specs: Phantek's Enthoo Pro Full Tower case * Gigabyte Z690 Gaming X DDR4 motherboard * Intel i9-13900KS CPU with Kraken X63 AIO * WIN 11 PRO 64bit * MSI 4070 Ti Gaming X Trio GPU * Corsair Vengeance 64GB(4x16GB) RAM * Solidigm P44 Pro 2TB M.2 NVMe SSD (Win11 Pro) + Intel 665p 1TB M.2 NVMe (storage) + Samsung 990 Pro 2TB M.2 NVMe (storage) + Samsung 980 1TB M.2 NVMe (Ubuntu) * Seasonic Vertex GX-1200 1200W ATX 3.0 PSU * Samsung 50 inch QN90A 4K TV/monitor * FANS: Bitfenix Spectre Pro 200mm front intake + 2x Noctua NF-A14 Industrial PPC 140mm exhaust on Kraken X63 radiator + 1 Noctua NF-A12 120mm rear intake
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